Descriptions disappeared

this has happened to me too. I thought I was in the twilight zone. I use firefox/mozilla windows xp.

I am having the same problem that Joeatact and attire4less describe. I have used Auctiva for months (with NO problems EVER), but when I went to use my "saved listings" today, each and every one of them is missing the description! (My images, prices, templates, counter, etc still show up though!) What is going on, and HOW DO WE FIX IT? I guess I could copy and paste from previous ads listed, but that would be awfully time consuming. There must be a better way?

It was fine last night. First I noticed it was after last night's upgrade & switch to new editor. Please fix this right away. I don't have this much time it will take to do this!

I am also having problems with the description editor. They keep disapearing, and won't let me schedual. When I try to change it over to another option, like text view AOL boots me off!! This has happened both last night 1/13 and this morning 1/14. This problem has not been resolved yet?
The only way I found to get it to work is to pull up an old auction, and change the entire information to conform to the new item I am listing.
Maybe it will be fixed later, any info would be helpful.:-)
Thanks

I use firefox/mozilla to. Use IE and the descriptions are back. No other problems either. Maybe they can fix it to work with firefox/mozilla

Joe

Since the new editor is in place it is impossible to save the description, would you please let us know when we can start using it again, have wasted hours making new listing only to find there is nothing there.

I am using IE and still my descriptions have disapeared

quote:

Posted January 14, 2006 06:01 AM
I am also having problems with the description editor. They keep disapearing, and won't let me schedual. When I try to change it over to another option, like text view AOL boots me off

I thought I was going nuts, this is the exact problem I am having. All my descriptions are gone and when I try to change an option I get bumped off AOL too. Help!!!
Sammie

IE is crap for me. I won't use that program on my computer.

We have found an issue for users using AOL and firefox/mozilla.

Using IE does seem to solve the problem for most users.

If we can't find a fix for this quickly, we will revert back to the old description editor.

In the mean time, another thing you might want to try is switching to the text editor on the listing page.

-Kevin

I have IE, also am on AOL. IE does not solve the problem, I know you will find a fix soon. Thanks

Kevin I tried the text editor, doing that DID NOT help

sellalot,

Hmm, what did the text editor do? Oh, actually, if you're trying to edit old listings and the new editor doesn't load the description, the text editor might not work either.

If you're trying to create new listings, you should be able to use the text editor and then save/post your listing. However, you won't be able to come back to it and make changes.

Anyway, will post back when we've got things fixed. Although it will most likely take an hour or two as I've got to wake some people up to get the site propogated to the live site with the changes to revert back to the old editor.

-Kevin

Kevin, was making a new listing with the text editor, which is the only choice that comes up. Then when you try to save it, poof its gone. Thanks

Thanks for your help Kevin, will check back later today, have faith in you, you always get things running smooth. Auctiva is still the best site there is. Thanks

Same problem happening to me. Very disheartening since this was for an item I do not normally sell and had a hard time coming up with a catchy description the first time. I canot even switch to text. I click on it and it does nothing. I also use mozilla/firefox

I have IE and Mozilla both. Had problems with both of them with the descriptions disappearing. I could get the text entered finally, but no logos like my ebay store, paypal, and bidpay. And, when I went to preview, and came back, the description area disappeared again. I too can only get the text editor to show when usaing my own html, no design editor. Then, the auction shows with html code in it, not regular text and logos.

I did go to edit my master profile, and most of my terms were there, then I saved it again, and that seemed to work when I went back to using my master profile, except for the clickable logos. I never had any problems before either, worked like a charm. I do love this site. Hope things get fixed soon. Thanks!

Please help us get our descriptions back.

All my saved listings are missing the descriptions.

This has cost me money.
, but I am thankful for auctiva.

I know you will get it fixed.
I hope soon.
Thanks

Ok. Website has been reverted to our previous release, which contains our old editor.

Please let me know asap if everything is working okay for you.

-Kevin