Descriptions disappeared

this has happened to me too. I thought I was in the twilight zone. I use firefox/mozilla windows xp.

I am having the same problem that Joeatact and attire4less describe. I have used Auctiva for months (with NO problems EVER), but when I went to use my "saved listings" today, each and every one of them is missing the description! (My images, prices, templates, counter, etc still show up though!) What is going on, and HOW DO WE FIX IT? I guess I could copy and paste from previous ads listed, but that would be awfully time consuming. There must be a better way?

It was fine last night. First I noticed it was after last night's upgrade & switch to new editor. Please fix this right away. I don't have this much time it will take to do this!

I am also having problems with the description editor. They keep disapearing, and won't let me schedual. When I try to change it over to another option, like text view AOL boots me off!! This has happened both last night 1/13 and this morning 1/14. This problem has not been resolved yet?
The only way I found to get it to work is to pull up an old auction, and change the entire information to conform to the new item I am listing.
Maybe it will be fixed later, any info would be helpful.:-)
Thanks

I use firefox/mozilla to. Use IE and the descriptions are back. No other problems either. Maybe they can fix it to work with firefox/mozilla

Joe

Since the new editor is in place it is impossible to save the description, would you please let us know when we can start using it again, have wasted hours making new listing only to find there is nothing there.

I am using IE and still my descriptions have disapeared

quote:

Posted January 14, 2006 06:01 AM
I am also having problems with the description editor. They keep disapearing, and won't let me schedual. When I try to change it over to another option, like text view AOL boots me off

I thought I was going nuts, this is the exact problem I am having. All my descriptions are gone and when I try to change an option I get bumped off AOL too. Help!!!
Sammie

IE is crap for me. I won't use that program on my computer.

We have found an issue for users using AOL and firefox/mozilla.

Using IE does seem to solve the problem for most users.

If we can't find a fix for this quickly, we will revert back to the old description editor.

In the mean time, another thing you might want to try is switching to the text editor on the listing page.

-Kevin

I have IE, also am on AOL. IE does not solve the problem, I know you will find a fix soon. Thanks

Kevin I tried the text editor, doing that DID NOT help

sellalot,

Hmm, what did the text editor do? Oh, actually, if you're trying to edit old listings and the new editor doesn't load the description, the text editor might not work either.

If you're trying to create new listings, you should be able to use the text editor and then save/post your listing. However, you won't be able to come back to it and make changes.

Anyway, will post back when we've got things fixed. Although it will most likely take an hour or two as I've got to wake some people up to get the site propogated to the live site with the changes to revert back to the old editor.

-Kevin

Kevin, was making a new listing with the text editor, which is the only choice that comes up. Then when you try to save it, poof its gone. Thanks

Thanks for your help Kevin, will check back later today, have faith in you, you always get things running smooth. Auctiva is still the best site there is. Thanks

Same problem happening to me. Very disheartening since this was for an item I do not normally sell and had a hard time coming up with a catchy description the first time. I canot even switch to text. I click on it and it does nothing. I also use mozilla/firefox

I have IE and Mozilla both. Had problems with both of them with the descriptions disappearing. I could get the text entered finally, but no logos like my ebay store, paypal, and bidpay. And, when I went to preview, and came back, the description area disappeared again. I too can only get the text editor to show when usaing my own html, no design editor. Then, the auction shows with html code in it, not regular text and logos.

I did go to edit my master profile, and most of my terms were there, then I saved it again, and that seemed to work when I went back to using my master profile, except for the clickable logos. I never had any problems before either, worked like a charm. I do love this site. Hope things get fixed soon. Thanks!

Please help us get our descriptions back.

All my saved listings are missing the descriptions.

This has cost me money.
, but I am thankful for auctiva.

I know you will get it fixed.
I hope soon.
Thanks

Ok. Website has been reverted to our previous release, which contains our old editor.

Please let me know asap if everything is working okay for you.

-Kevin

I'm on IE as well, with Optimum Online as my ISP - My descriptions have also totally vanished - thankfully I caught the problem before my scheduled auctions posted.

I understand that you guys are moving back to the old editor until the bugs are worked out, but is there any way to get back the description I spent the last hour writing?

ETA: It came back - what a relief! Good luck with the new stuff, Kevin & crew.

-Fox

I paid 2 employees an hourly wage yesterday to create the 70 listings that were to be scheduled today. When I got to the office today to launch them, all descriptions had dissappeared. After reading these postings on this webform, I see what the problem is, however, all of my items are linked to the descriptions by my Inventory number (in the description) so there is no way for me to find out what information goes with what item without completely re-listing every single item!! This has cost me hundreds of dollars in employee cost, not to mention my time, as well as now not being able to get these $10,000 worth of items listed!!! Auctiva, you should have had some sort of back up in place PRIOR to deleting everyone's descriptions! I just started using this service a few days ago and can tell you I am not impressed. This one ill-planned event could quite possibly run my entire business into the ground! PLEASE FIND A WAY TO GET THE DESCRIPTIONS BACK INTO THE LISTINGS. TIME IS OF THE ESSENCE.

Age, I don't know how recently you've checked the scheduled/saved listings, but I noticed mine reappeared about two minutes ago...I think they may have fixed the issue for the time being; see if your descrips came back.

Auctiva does have issues - many, sometimes it seems - but I keep reminding myself that the entire service is free; despite all the issues I've tangled with, I've definately saved more money than lost. I try to always switch to the html editor and cut and paste the whole mass of it to a word document before I post/save/etc from the editor - that way, if it goes poof, *I* have a backup.

-Fox

ARRGGH, I just spent a bunch of time on a listing, then tried to save. I got "an error has occurred while processing your request....". I hit the back button and all my work was GONE! :-(

WHAT THE HECK. I restarted the listing I lost. I tried to select a template and I got "an error has occurred.....". So I saved what I had done so far, then pulled it back up again. The master profile I had selected when I started my listing had been deselected, which meant essentially that I would have to start over again if I selected it. WHAT IS THE DEAL!!

Foxfyre33,

When I looked at your saved listings I was able to see your descriptions without a problem.

Try going to the "saved listings" page and then marking the checkbox for one of your listings and then hit the "preview" button. You should notice your description appears as it should.

I did not look at all of them, so if you notice specific ones are missing the description, let me know specifically which ones those are.

-Kevin

-Kevin

Ditto, every saved scheduled listing I have made description is gone. I am going to retype my descriptions in notepad or something and then just paste them in to save some time.

Amy

Fox, I just checked and they are all still gone. Also, I tried to re-do one of the listings (even though it's doing double work), and when I saved it, it dissapeared again. WHAT NOW????? HELP!!!

agemortwo,

When I just posted above about checking the descriptions and seeing them, I meant to say your name, not Foxfyre33 name.

Did you try the preview option? That should show you that your descriptions are there. You could also try and post one, just make sure to do it directly from the "saved listings" page and not the edit listing page.

It's possible they are just not showing up in the listing editor itself.

-Kevin

I've scheduled five listings for later today and none of the descriptions show up if I look at them via the Scheduled Listings page.

However, if I preview them through the Saved Listings page I can see them (as Kevin suggested above). Does this mean I can feel confident about continuing to schedule more listings today?

By the way, I notice that the old editor is back but I still had the disappearing problem when I used it (I tried only once -- maybe it was right as it was being switched back, I don't know).

That's using Firefox. If I open up IE (which I hate to do) the editor doesn't seem to work.

Rick,

Yeah, your description is saved as it should be in our database. The problem is with the editor itself. It's just not able to display your description.

If you post your item to eBay from the "saved listings" page, it will correctly pull the description from the database and post it. Might want to do one and check it to make sure everything is good, just to be safe.

-Kevin

::sighs:: Now every description I did is totally gone - not in scheduled, not in saved, not in IE, not in Firefox.

Kevin & crew - when is all this going to be done for good? I may just stay off Auctiva until it's settled, because I've spent half a day on three listings and my eyes are starting to hurt from staring at my screen too long.

-Fox

quote:

Originally posted by Auctiva Kevin K.:
If you post your item to eBay from the "saved listings" page, it will correctly pull the description from the database and post it. Might want to do one and check it to make sure everything is good, just to be safe.

Thanks, Kevin. So scheduling should be fine, too, right? My listings aren't scheduled to start for several hours so maybe the question will be moot by then but are you suggesting we manually post them?

I did finally get mine to come up. I went to "saved listings", and then checked the box of whatever one and click "preview" at the top and I could see my description. If I just clicked on the listing and preview from the listing I could not see it.
Maybe try that?
Will they post to ebay with the description?
Maybe I will try.....

Amy

Mine are due to go up at 5 est, 3 'ebay time' - when I look at the auctions on the scheduled page, the descrip shows up blank - kevin, are you assuring that when 5 rolls around and these post, the descriptions WILL show up on ebay?

-Fox

Hi- I'm new. Just joined yesterday...so I haven't lost too much. But the editor isn't working for me yet. I type in a descriptions, it shows on preview, I save and then it disappears. Using Firefox. Tried IE. Wouldn't even load on IE. Hope you can get this fixed. It seemed so great when I first tried it. Thanks for all you efforts.

Saved listings are not showing descriptions ~ Cannot relist until Auctiva fixes problem.

I am a newbie too but I figured this out so far. I listed the very last listing I did today and the description DID show up.

Amy

Rick,

Scheduled listings should be fine. Did you double check by "previewing" from the "Saved listings" page?

Please note, previewing from the listing creation page will not work if your description did not load. Also, it's best NOT to resave listings that you're editing if the description is missing.

-Kevin

Kevin,
I can preview the listings from the saved listings, however, I use a Table in my listings and all the tables are stretched to unimaginable lengths. Can this be fixed without having to redo all the tables in the listings? Thanks.