Descriptions disappeared

Hi Kevin,

Just went to Preview in saved listings and description is still missing...

quote:

Originally posted by Auctiva Kevin K.:
Scheduled listings should be fine. Did you double check by "previewing" from the "Saved listings" page?

Yeah, previewing from the Saved Listings page works fine. Good, thanks for the quick answer, Kevin.

Kevin, if you look at this listing, you will see how the table is supposed to look: $330 GOLD AND DIAMOND MOM PENDANT AND NECKLACE $1NR!!!

And if you look at this listing, you will see what the rest of them look like: $365 LARGE 10K GOLD & DIAMOND CROSS NECKLACE $1NR!!!!!!

maxcat,

I see your descriptions when I preview. Is there a specific one that is not showing up for you, or is it all of them?

The good news (for you and everyone else so far) is that the descriptions are not lost, they are still in the database... there just seem to be issues getting them to display on the lister page editor.


agemortwo,

The best thing I can suggest is to try posting one of them to ebay and see how the table shows up. I know you and our support guy Mike were working on the table issues. Not sure what you guys did to get them to not appear so large in the first place.

-Kevin

I have no descriptions in my saved listings. They have all disappeared, including my profile. Will this problem be resolved soon?

We used the new description editor (that is not available any more) and had to manually paste the table by using the "Paste from Word" button. However, now that the old editor is back, it will not keep the Word format. Now, everytime that I paste the correct table into the editor, it skews and stretches it. Please help.

Kevin, I did post one to eBay, and it appeared stretched out. Any ideas?

Kevin, here is the eBay item number of the one I tested by posting it to eBay. I cancelled it after seeing how it looked. Item number: 5077345744

agemortwo,

Did you post any items last night? Just wondering if they posted correctly while the "new" editor was live.

The HTML for the description is saved in the database and I'm guessing it would have posted to eBay exactly the same no matter which editor was being used. i.e., it would have been stretched last night as well.

I think we'll need to look at exactly what HTML was used to create those tables and see if there is something specific with it that is causing the stretching. I'll try and get one of our HTML guru's to look at it.

-Kevin

Okay all...

I've got to step out for a bit. Been up much earlier than I had wanted to on this Saturday because of all the site issues.

Some other folks should be around soon and I'll be back in a couple hours. Support staff should be answering customer support cases as well right now.

-Kevin

Kevin,

Please address the 'no descriptions' issue ~

Not showing up in saved listings or preview...

Thanks.

Kevin, yes I did launch some last night, and they showed correctly. Here is one of the item numbers from eBay: 5077122904

Hi Jeff,

Try Mystical Mist eye shadow. The problem is with all of them.

Thanks,

maxcat

I just went to saved auctions, and then preview, and all of my descriptions are showing now. I'm using IE. I haven't tried it with Mozila yet. I did have to clear my cache with IE 1st.

Last time I cleared my cache with Mozilla, it acted so weird I couldn't believe it. Most pages wouldn't load the images, or if they did only half the images would load. It was crazy. It wasn't just this site either. I had to do a system restore to get it back to working right again. I am afraid to clear my cache with Mozilla again. LOL! I have no clue what happened.

Thanks for fixing the editor for now. It's working for me.

............me TOO....my whole description disappeared after I hit "SAVE".... yuk. i hate this. I did copy the html before I hit save, I thought I was being smart, but when I tried to hit the option to "Switch to : Text mode" I get this error: javascript:LISTERVoid(); .......

oh,......now clearing my cache..... we'll see.

Hi Jeff,

As you can see, NO DESCRIPTION.

Try ALL THAT GLITTERS or any other saved listing ~ No description...

I just ran Disk cleanup and my descriptions are back!Thank you Brightgems! KISS principle

I cleared my cache (on Firefox) and it's all working fine now. Thank you!!

Hi, I have worked all day trying to edit my saved descriptions and post. They do not show up. HELP!!

this may sound stupid but how do you clear your cache? my descriptions aren't showing up and last night, when I made up some listings, I had a totally different "descriptions" toolbar with more fonts than are listed now etc - very strange