cck
ooops I meant to the far left of the title.
CCK
I would also try to repeat the staps for clearing cache and then restart your computer.
Make sure you only have 1 IE window open. Click on TOOLS> Internet options> delte internet files> and while your there go ahead and click on clear history> click on apply> click on> okay > then restart your computer and see if it helped.
*note* clearing your history can help speed up your system.
The issue might be saving the settings after your cache was cleared. I hope this is the answer. Let me know I will do everything I can to help.
I would also try to repeat the staps for clearing cache and then restart your computer.
Make sure you only have 1 IE window open. Click on TOOLS> Internet options> delte internet files> and while your there go ahead and click on clear history> click on apply> click on> okay > then restart your computer and see if it helped.
*note* clearing your history can help speed up your system.
The issue might be saving the settings after your cache was cleared. I hope this is the answer. Let me know I will do everything I can to help.
No, I can't see my description. When I clicked on listing and hit preview computer just beeped at me. Wouldn't take me to listing. Right now my old descriptions are back up. Before there was nothing. I'm going to try what you told me. I'll be back. Thanks cck
Thanks for your help Direct2UWholesale, but still nothing. Earlier today descriptions came back, wrote out a listing and quick scheduled it. Just checked it out, NO DESCRIPTION.
cck
cck
One thing that is working now is the templates. Still no description. However Auctiva checkout is working great today, that's a good thing.
cck
cck
Their back! Hope They stay awhile.
cck
cck
Thanks for letting me know, and yes I to hope they stay. Now it's just hard to kick into gear because were off schedule, at least for me anyway. I still love Auctiva and know that my auctions would not be the same without them.
Direct2UWholesale I agree Completely. Auctiva is a great thing to have. Thank you for all your help.
cck
cck
You are very welcome !
I am having the SAME problem guys. However, not only does the text DISAPPEAR, but it WILL NOT even let me go over to TEXT MODE. I hope someone from AUCTIVA will inform us when they fix this problem....I WANT to post!
Hi, Mine was doing same no text either. But mine came back on Monday around 4 ESt and still working so check yours out. Good Luck.
cck
cck
Well, I cleared my cache and all is well. I'm certain we'll have stumbles in the future, but we'll get through it.
I stay with Auctiva for 2 reasons:
1. The supersize and possibility of using 10 picures per item are critical for my sales. Auctiva charges 0.00 for this. Ebay charges .75 for supersize and .15 for each pic after the first free one.
2. The savings for what I get: I save 37.5% on fees for each Auction. I pay .03 cents for an item I list in my Store through Auctiva and 1.71 on Ebay for the exact same thing.
I've learned to start ahead of time and shedule items for free whil the system is working. Ebay charges .10 per item to schedule.
They also address issues on the Discussion board fairly quickly.
And the bottom line, my sales have increased with the use of Auctiva because the listings look like I intended to be here awhile and my customers can see the grain of the wood we sell and the close up on the cut of the tools we sell.
If you don't need good pictures, and your cost isn't an issue, and your bottom line isn't profit, go back to turbolister or Ebay and pay the extra fees. I wasn't satisfied.
I stay with Auctiva for 2 reasons:
1. The supersize and possibility of using 10 picures per item are critical for my sales. Auctiva charges 0.00 for this. Ebay charges .75 for supersize and .15 for each pic after the first free one.
2. The savings for what I get: I save 37.5% on fees for each Auction. I pay .03 cents for an item I list in my Store through Auctiva and 1.71 on Ebay for the exact same thing.
I've learned to start ahead of time and shedule items for free whil the system is working. Ebay charges .10 per item to schedule.
They also address issues on the Discussion board fairly quickly.
And the bottom line, my sales have increased with the use of Auctiva because the listings look like I intended to be here awhile and my customers can see the grain of the wood we sell and the close up on the cut of the tools we sell.
If you don't need good pictures, and your cost isn't an issue, and your bottom line isn't profit, go back to turbolister or Ebay and pay the extra fees. I wasn't satisfied.
I see the new listing editor is back... in the middle of my listing 
. Thaks for the hard work guy's. 
. Thaks for the hard work guy's.
WOW! I wrote 2 ads about 45 minutes ago from a 'saved ad' and EVERYTHING was fine! But now the new whatever went live and I HAVE NO DESCRIPTIONS on my scheduled ads! HELP! HELP!
krz...don't know if you got help yet, but deleting cookies and files in my "cache" got everything back to normal for me.
PLEASE HELP ME!!! I keep reading these posts that say that the description portion is back up and running...however I have cleared the cache and it is still not working for me. 
I have a MAC computer and if I use explorer the entire listing will not show. Therefore, I have to use Safari. Can someone tell me what is happening here....
Thank you!
I have a MAC computer and if I use explorer the entire listing will not show. Therefore, I have to use Safari. Can someone tell me what is happening here....Thank you!
Hi- I have a Mac also and I found I cannot use Safari. I downloaded Firefox and use it as my browser now for Auctiva and ebay (and also my banking). Firefox is free. Just google firefox and I think you'll find it. I had the disappearing description problem this weekend but now all is fine. Good luck.
Thank you so much!!! I downloaded Firefox and it now works. Everyone who has a MAC should use it!
Firefox is a good choice for Mac users right now. Safari support is limited in most online apps, however our text editor does have plans for adding Safari support at some point. It is made by a 3rd party so I can't say when this will happen, but I hear it is on their list of things to improve.
When using Firefox, keeping up-to-date is very important. They release a lot more updates than IE and are constantly fixing browser issues. Many times I've found a certain "quirk" with our site gets worked out in later Firefox releases.
When using Firefox, keeping up-to-date is very important. They release a lot more updates than IE and are constantly fixing browser issues. Many times I've found a certain "quirk" with our site gets worked out in later Firefox releases.