Ebay listing will not stop listing, Ebay worked on diligently, said its Auctivas that continues to relist it

I really hope this is the place to finally get attention, member since 2003 with Auctiva, never needed help but I certainly do now. 2 Listings of mine on Ebay WILL NOT STOP RELISTING THEMSELVES, EBAY WAS WONDERFUL TRYING TO WORK THROUGH THIS PROBLEM, BUT finally found that the problem they say is with Auctiva continuing to list them. I just want my store to be correct at this point. Does anyone know how to stop this in Auctiva. I have been a honest and recurring member now for years. 

THIS HAS BEEN GOING ON SINCE MARCH 2018.

Original Post

Hello Rockoman3803, 

I'm sorry to hear that you've been having a recurring issue with reposting.  I would recommend contacting support directly. 

https://www.auctiva.com/help/requesthelp.aspx

They will see this message as well, but they would need to get your account credentials to look into the issue for you.  

I hope they are able to resolve it for you quickly and easily!

Hello Rockoman3803,

It sounds like you have an auto relist profile associated with your listings which, after it has been applied, will relist your items as per the profile when they close on eBay.  If this is the case, you can see it on the Active Listings page of your Auctiva account - the listings with such a profile added to them will show this.  To end an Auto Relist profile you need to select the listings where you no longer wish to use the profile from the Active Listings page and then click on the "Stop Auto-Relist" button near the top of the page to end the profile.  When these listings next end, the profile will no longer be applied to them.

If you have other questions or run into any difficulty with this, please feel free to file a support case from under the Help tab of the site (which is where the link that Jacob provided leads) and our support team will be happy to assist you further.

 - Craig

 

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