eBay Store categories on UK listings

I have asked the same question and auctiva seem to think that as there are no more stores! their words that this is no longer necessary, well I am not happy
i sell loads of diffeerent size, sex and age items and dont do multiple item listings so need categories in my shop for people to find specific items, so now if there are no more sub categories they will not be buying as they wont be able to find them
NOT A HAPPY SELLER

I have just spoken to ebay customer support and they have told me that the categories inside our shops are staying so why has auctiva removed them????????????
Any response from Auctiva would be appreciated

I really hope that this is just an oversight/minor glitch. Ebay UK shops haven't gone, only the listing - we still need to put the items into the store categories whilst writing the description or they will have to be edited when live on ebay.

Please can it be fixed ASAP?

foe some reason auctiva are saying that stores in the uk have gone and they seem to think this is right, this is going to drive a lot of people away from auctiva

Just had a reply from Auctiva and they really think our stores have gone!

It maybe confusing BUT we will still have stores with categories, it's just that from today our listing in those shops will be in the format of AUCTION or FIXED, but the items will still show in the shop categories we have created and we need the drop down categories box on the Auctiva templates.

PLEASE check with ebay UK and you will see that
shop owners till have stores, it's only the 'store listing' that has gone - not the whole store!

Yup, in a reply to myself they do believe they've gone.

I've sent them another message stating availabilty of shop categoriessince updating.

Ebay listing page - YES
Turbo Lister - YES
Auctiva - NO

They've goofed this up bigtime. They'll have to correct this soon otherwise they'll lose ALL listers with shops.

i also have messaged them about this, am having to list on auctiva and when posted go into each lisitng and change the categories
WHY DONT THEY UNDERSTAND THIS?

Think we are the only ones in the Uk that have noticed this!
Auctiva aren't taking any notice

Well I'm a very new Auctiva user and just getting the hang of it but I'll be going back to Turbo Lister until this is sorted as Auctiva as it stands is no good to me or any other shop seller.

Just noticed same problwem, I scheduled over 300 listings in the last week or so to start today and next couple of days, they better all go into there correct shop catogaries!

it appears they are going into the correct categories......... as I write!

its not the scheduled listings I'm afraid.....
it is affecting all listings since late yesterday and from today, no store categories at all, so the ones you have scheduled before hand are all fine, but new listings and ones from now have no choice for categories

I appear to be dealing with a bit of a plonker at auctiva he keeps going on about shop listings format not our own shop catogaries, will some one from auctiva realise we are taking about our own shop catorgories!!!!!!!!

READ the question not what you think we are asking!!!

yes same response here im afraid, do we have to wait for hours until we can get throught to live chat and maybe one of them may be able to understand it is NOT THE STORES BUT OUR OWN STORE CATEGORIES WE NEED

Auctiva has updated our site in preparation for eBay's changes to UK Shops tomorrow (25 September). UK users will notice the Store format is no longer available and the new, extended durations (30 day and Good 'Til Canceled) have been added to the Fixed Price format. eBay will roll out full support for these changes tomorrow. For complete information on eBay's changes, please visit the eBay UK site . Happy listing!


YES HAPPY LISTING WITH ANOTHER SITE ONE WITH STORE CATEGORIES NOT SHOPS AUCTIVIA OUR PERSONALISED STORE CATEGORIES WHICH WE ALL HAVE IN OUR OWN SHOPS SO BUYERS CAN FIND SPECIFIC ITEMS WITHOUT LOOKING THROUGH EVERY SINGEL LISTING!!

Hi,

Thanks for contacting us regarding this matter. The reason the "shop" (or shop category) options is no longer available on Auctiva's eBay UK lister page is because eBay was supposed to eliminate the "shop" listing format today. However, it has recently been brought to our attention that they have pushed back the targeted date to make this change to tomorrow.

It is no longer possible to list items in this format through Auctiva and it will not be possible to list these types of listings through eBay shortly. However, you can now post fixed price listings with new durations of "30 days" or "Good till Canceled".

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you


More of the same I fear

I started a thread about this on Ebay UK boards a number of hours ago with, as yet, no replies from anyone. Hoping some others will e-mail Auctiva about it so that it regiters with them that there IS a problem.

Community/Discussion Boards/Ebay Shops

avaelectrical, that is a the exact copy & paste reply I received as well.

Hi
I have just listed my first thing after the changes today (am a UK seller) and have also noticed the store categories have gone which is annoying.

But also was a bit confused and wondering if anybody could clarify things for me. I have kept my store with ebay - all my old 30 day listings still show up at the bottom of the search pages with the other ebay stores but the new listing I did this morning on auctiva as a 30day has gone to the bottom of the auction section of the ebay search page. Why are they showing up in two different places? Im sure im just being dim but any advice welcomed.

they just dont understand do they?

I had the exact same reply from 'Terry' Come AUCTIVA get a grip!

Hi Community,

Thanks for helping to bring this issue to our attention. The eBay UK shop category selection interface was removed from the Auctiva lister page yesterday because we were under the impression that ship categories were going to be eliminated along with the elimination of the "shop" listing format on the eBay UK website.

We have since become aware that show categories are still going to be supported and our technical team is working on restoring this functionality as soon as possible - most likely some time today.

I will post further updates on this issue to this thread as additional information becomes available. Thanks for understanding!

-Mike

thankyou Mike any idea when this may happen

i don't even have a store and it is not letting me relist any of my items....what do i have to do??

oooh see....store category means where u list them.

Hi Community,

Update - I just heard back from our technical team regarding this matter and it sounds like we'll be able to get a fix for this issue released within the next couple hours. I will post again to this fix is released - or if that schedule changes.

-Mike

that really good news Mike, many thanks, dont really like using any other service

Just as well too because it would have made Auctiva unusable for shop owners which would have been a great shame because I thought it was great product. Hopefully it will remain so.

Really surprised too that Auctiva weren't more on top of this. Big oversight on their part!!

Regards.
GTL

I love using Auctiva too, but I'm sure this "oversight" wasn't entirely their fault--with ebay changing things around every week, it's a wonder that they can even keep up!

keep up the good work Auctiva! hopefully ebay will give you a break one of these days....

Hi Community,

Update - I just want to check in because I said we should have this functionality restored in 2 hours in my last post and those 2 hours have gone by. Our engineering team has checked in the fix for this issue and it is currently being verified by our QA team. As soon as the fix is verified, we'll get it released to the site. I will let you know when I receive word the fix has been released.

-Mike

Hi Community,

Update - We just released a fix that should restore the ability to select show categories for eBay UK listings and everything appears to be in order from my initial testing. If anyone has problems with this functionality, please let us know by posting to this thread.

-Mike

Just checked and store categories are back. Thanks to all Mike.

MANY MANY THANKS

I have to say that the support is excellent. Congrat's to Auctiva and thanks to Mike for keeping the forum updated.

Whatever the reasons for missing it in the first place, the recovery was excellent.

Thanks again for all involved including the posters here who brought to Auctiva's attention.

Regards.
GTL

Is it right that all listings are now costing twice as much as before when I could list as a store item. I checked the listing costs via my ebay page as the estimate function is showing 40p per listing but ebay are charging 20p..previouslyit was 9p..??

Have to admit that i was expecting 40p, but when listing direct through eBay it is indicating 20p. Maybe this is some sort of honeymoon offer that i haven't spotted.

If it stays at 20p and with the free gallery and with improved visibility in listings for what was previously SIF format, I am hopeful!!