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6 replies

Error messages?????

G greggnsianevansMember
Hi hope someone can help, have been using auctive for ages and havent come across this before! I did a ton of listings using the same master template, around half uploaded to ebay no problem, but the other half I am getting the same error message as follows:
API error - enter only the numeric portion of the pin code - I am completely lost with this one?!!!
And also: Your item's location was not filled in. The location field helps buyers determine the shipping cost(s) for the item, and should always be included. - Now this is already input, according to master profile so I really dont understand this!
Also i did erro check on all of them and no errors were found! I have subitted this to auctiva, but thought I might get a response sooner with this method! Smile
Any help would be gratefully received! Roll Eyes
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D dannoMember
My experience with really odd API errors that point to odd name fields seems to always be something in the Item Specifics. That's at least a good place to look.

What is the Category for the item(s) and does anything like Pin Code exist as a fill-in field info for that pop-up you get for Choose Item Specifics?

If that's not the situation, I'd enter a Support Case so Auctiva can help identify the exact cause of the error.

Danno
D dannoMember
quote:
I can't seem to find a way to let them know what is going on ... It sucks.


Hi Emily,

Fast and simple....file a Support Case from any Auctiva page by clicking on Help at top and "File a Support Request" at lower right under Customer Support banner.

They are usually very fast to respond during normal business hours, and they're there 24x7.

I usually get pretty quick responses on API errors/problems.

Danno
G greggnsianevansMember
Hi All

I have had a response from Auctiva,see below. Big Grin

I ended up doing listings back through ebay, time consuming, but it was driving me mad. It still doesnt make sense as the postal/zip code entered was the same for all my listings, and some of those uploaded fine! So i am not convced this is what was causing the problem! Roll Eyes

have posted auctivas response below, didnt really help me but may help others! Smile Razz

Sian xxxx Smile


Hello,
I apologize for the inconvenience caused to you. The error message returned in response to your attempt to post these listings was: "Enter only the numeric portion of the PinCode."

The reason this error is being generated is because, in this listing, there are characters in your zip code in the "zip code" field.

Please remove the alphabets, leaving only the numeric portion of your zip code, and you should then be able to post the listing successfully.

Please let me know if I can be of further assistance.

Thank you,
Auctiva Support.

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