i'm having the same problem with firefox also. its a mess! i certainly hope this isn't permanent. i have IE and tested it and its fine but i DON'T use IE for anything. all the icons that are supposed to be on top are listed to the side and its on a horrible blue background. does anyone know if this is going to be fixed? it also works fine with MOZILLA just not FIREFOX.
cannot load pictures by clicking on them, but can in list format. blue screen all over the place. description box keeps disappearing. when after 2 hours of messing about I finally managed to make up a listing and pressed schedule it said error and the whole thing disappeared. IT DOES NOT WORK !!!!!!!!!!
I did refresh the page the blue is gone the home page is the same as well as the listing template. But other than that I am having all the same issues as the Firefox users above. Can't click the pictures, my description box is gone or slowly disappears as its downloading.
Hi,

I haven't been able to duplicate the problems on the one-page lister, especially the fading/ghosting on the description section.

Hmmmm......

I did note the problem on the main page that a refresh cleared. I'm wondering if the problems are "caching". I know I did a clear on the FF cache a few days ago, and generally use FF for checking/testing a webpage for that browser.

Has anyone tried clearing FF cache?

Danno
quote:
I am none too technically savvy and would love it if one of you young whippersnappers would tell me how to clear the FF cache!


Hi,

From a "Grandfather" ...... Big Grin

1. Choose "Tools" and then "Clear Private Data" on the FF toolbar
2. On the pop-up window that appears, unselect everything but Cache to just clear the cache

Danno
That is what Auctiva CS recommended when I sent them a support question.

It worked .... however it didn't "stick".

After I cleared cache and cookies and rebooted Firefox, everything was fine UNTIL I changed something in the saved listing I was working on. Then it went back to plain white space where the description should be.
Hi,

Confirming.....

Clearing cache and cookies in FF doesn't solve the problem, it simply works for a single pass to get the toolbars and text box to show.

In looking at the page source, my first guess is....the IFRAME for the editor in that window is failing to load [consistently].

Shadows of darkness...why did it have to be an IFRAME? ROFL

I'm sure they'll figure it out.

Danno
I have been messing with this for over 12 hours now, and I am very unhappy. I am happy to see its not just me, SORRY guys Frown I just mean, I am glad that I am not alone with this problem. Has anyone received an answer as to what is happening, or when its supposed to be fixed? Thanks a bunch!
Hi Community,

Our technical team implemented a fix that we hoped would resolve this problem last night, however, you may need to clear your cache for your browser to load the new code from the lister page. You can clear your cache in the Firefox browser via the following process:

-> Please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button.

Once this process has been completed, close and re-open your Firefox web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.

If you continue to experience this problem after clearing your cache, please let us know by posting to this thread.

-Mike
Hi Mike,

Sorry...fix didn't work. It works for at least one pass of editing a new or previously saved listing, but then fails on any fresh entry of the one-page. Interesting that I had to create a new listing to finally see the problem. Old listings that I checked earlier didn't produce the problem. Now they do. Confused Not sure that was part of the fix (new problem).

Odd thing....you can see an attempt to load the description section editor window and toolbar, and then it just ghost-fades to white.

As I mentioned earlier today, I looked at the code and see an "IFRAME" for that section.

Just seems to be happening in FF (FF3 for me). No problem detected in IE7, so far.

Danno
I've Firefox 3.0 and ahve done all the recommended fixes and it seems to be the "ERROR CHECK" is the problem. I've changed some saved listings and when I hit error check is when you lose the item description.

Going back to the saved listings header and pulling the auction back up, eeverything reappears. I was also able to schedule 2 listings, by NOT USING THE ERROR CHECKER.

Hope this helps ....
Hi there
I am having numerous problems listed about 20+ items to go on this evening at 8.15pm listed them last nite so it ok then had a look at my scheduled listings but none of the descriptions are on there - have just listed and posted one item on its own to see whether the description would go on there and have been waiting for the item to go on ebay since 7.50 it says on auctiva it is being processed and being posted but still I don't have anything - I hate to think whats going to happen to my ones at 8.15???Anyone go same problems as me
It's the description part of the listing I am having problems with, as stated previously, when the listing page starts to load I get the 'ghost' of the description box. Then it appears, and after a few seconds disappears again leaving just a white space. I haven't used Auctava for a couple of weeks so I don't know when all this nonsence started?
why do they mess with something when it was working fine - the 'disease' has now spread to IE for me so I guess thats it - no more Auctiva - its finished. Saved listings lose their description, or if the description is there you cannot save or post or schedule - you can save as - it then gives you the option to save as again. I assume Auctiva is just a one man hobby site and he must have gone out of his depth.
quote:
Originally posted by sscrabble:
why do they mess with something when it was working fine - the 'disease' has now spread to IE for me so I guess thats it - no more Auctiva - its finished. Saved listings lose their description, or if the description is there you cannot save or post or schedule - you can save as - it then gives you the option to save as again. I assume Auctiva is just a one man hobby site and he must have gone out of his depth.

No true SSrabble ... Auctiva is a great service and there are numerous techs involved. They are upgrading and we go through little bumps once in a great while. It's a FREE service - with friendly people providing the service to you, and all of us. Be patience - the hiccups will go away.
... When preparing a listing - and if you can't see the description part - go to bottom of the page and click on the Check for Errors - it'll bring forth the text for you to work on.

Breathe deep - or just walk away for awhile.
Okay,. just tried it again, and for a minute there it looked like the description was back. It faded, then turned solid, something seemed to 'click' in and it became solid and I thought AHH they fixed it!

But then it disappeared.

I tried clicking on the Error Check button. Nothing seemed to change at first, but then the description finally appeared and stayed.

Is this going to be the work-around until Auctiva can solve the problem? It adds an extra step and takes more time. :-( But it is better than not being able to list at all. I hope it can be fixed soon though.
Hi all
My 21 listings that i had scheduled for ebay have all gone on with descriptions etc but I did not schedule them until this morning so something must be working somewhere - however I have just tried to post one item and it seems to be taking forever - have to see what happens.
I will let you know

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