Folders...

Hi a few tips to de-jargon will help, starting from the top, most of what you ask is actually done.

Saved folder - is where the original listing created by you on Auctiva resides until you delete it. The others only contain links.

Link - is simply a reference to an actual item in this case an actual listing this is the software equivalent to a human's signpost to a town.

Active folder - a link is placed in the active folder to the copy uploaded onto ebay.

Closed folder - when the copy on ebay ends the link for that listing is moved from active folder to here. This is where you trigger relists from Auctiva. Deleting from this folder only deletes links not the originals.

Scheduled folder - this where a link is placed to saved listings that are scheduled via Auctiva. Once the originals have been copied to ebay these links are automatically deleted from this folder. Cancelling scheduled listing only deletes links from this folder.

I hope this helps

P.S - the best way to confirm a listing has reached ebay is to check the 'active listing' page in your 'my ebay' this is the fastest and most reliable method.

I also prefer to use Auctiva's scheduler to build a batch even for only an hour ahead, saves a lot of typing helps prevent inadvertant multiple listing.

Also in your Auctiva 'my account->settings' there is a setting you can set to warn you if a listing has already been sent to ebay within the last so many (selectable) days or hours, very useful

Choo -- I have a dovetail question.

If my goal is to delete items which have sold, please confirm that the most efficient way to do that is to delete them from the "Saved" folder. This should delete both the original listing AND any links to it, right? Or is there another, better way, to do clean-up?

Also, please confirm whether or not any deleting I do on Auctiva to closed listings (sold or unsold) has any impact on the listings themselves on eBay. It doesn't seem like there should be an impact, but I'm just checking.

Thank you for your explanations -- I've learned a lot from your many posts and they have really helped me to understand Auctiva better!

Liz

Hi Liz, will take this in steps.

1) Your actual original is in the saved folder, what is in the closed folder is a link to the one that finished on ebay and is primarily for relisting to claim back eligible relist credit.

Secondly if using Auctiva checkout you may want to keep it for access to transaction details.

So deleting from these two folders deletes different things and deleting one does not affect the other.

2) deleting from the saved and closed folders does not affect listings live or completed on ebay. Except if you want to use the closed folder link for relist as in (1)

3) If the images are not going to be used again they can then be deleted, but I let the closed listings be available on ebay complete with images unitil ebay deletes them.

This is useful for two reasons, (a) the winner can confirm the item against the listing to ensure they have received what they expected. Not doing so can cause grief and dispute as another seller found recently on these boards. (b) prospective buyers checking your feedback can actually see what another buyer left feedback about, this is especially useful when you are selling expensive items.


So if you are never going to use the listing again even as a basis for a new listing then you can delete it from the closed folder and the saved folder followed by the images once the closed listing is deleted by ebay.

Choo