getting error when trying to schedule or save a listing

Yep - been getting it too - and when it happens I also lose everything I just did.

Uh oh! That has not happened to me yet. But I guess it will soon. So, did this just start? or has it been that way for awhile?
I just filed a support case, so hopefully they will answer soon. Thanks eBliss for the quick response. Now I know I'm not the only one.

It's happening to me too

Same here.

Wow, this seems to be a plot against us all. Well, maybe someone from Auctiva will see these posts and figure it out. Anybody else having this trouble, keep posting here. And maybe they will see that it not just one person having the problem. Thanks guys!

I also just filed a support case.

This was my first listing attempt of the day so I'm not sure - I'm thinking it's a new issue though since you were the 1st to post.

And everyone please file a support case on this too.

Thanks eBliss! Yeah, it looks like it might have just started up, since I was the first to post about it. Thanks for filing a support case. Anybody else having this trouble, if you can, file a support case. If they get a bunch of them, they will focus more on this problem. Thanks again guys!

Hi Community,

Thanks for helping to bring this issue to our attention. The error messages being mentioned on this thread are occurring as a result of a site update we are in the process of conducting and they will no longer occur once this update is complete. I will be posting further updates on this situation to the following thread as additional information becomes available:

https://community.auctiva.com/eve/forums?a=tpc&s=3496045...851013113#5851013113

-Mike

How long? Lots of work to do.

Thanks Mike! Now we at least know that there is a light at the end of the tunnel. Guess I'll go wrap presents for awhile. Do you know how long the update will take?

My email said they hope to have it complete in about 30 minutes.

Oh great! That's not too bad, if it's right. I can wrap presents for that long. Thanks everyone, we got an answer quick didn't we?

I am still getting this message and it's noon PST.

My question is: Will I have to completely reconstruct my listing, or will I eventually be able to hit "post" and have it go to eBay?

Attempts to "Save" or "Schedule" also result in the error message.

Why are they updating in the middle of the day 3 days before X-Mas?

Still getting the error here, 2:51p eastern.

Oh Great! sorry but I do not understand why an update is being done in the middle of the day......isn't Thursday night when that is all done....maybe because this Thursday is Christmas...

PST 12:00

Now I can't pull up my saved listings at all.

Me too and it seems to be getting worse. The site has been freezing up for weeks on me too. When I click on select pictures it is just a blank page that eventually will be an error message. Same with choosing a category. I did clear my cookies as one person suggested to no avail. Help Auctiva. Hate to complain because Auctiva is a great site and things happen. See what you can do.

Well, guess I'll have to save my listings in Word today and C&P when Auctiva's back up. Royal PITA at this time of year!

Cannot pull up saved listings to post or edit
"An error has occurred during the processing of your request. Please try again or file a support case if this problem continues."

me too...

Things to keep in mind when considering having your store based here.....

They are working on a fix!! I hope it is soon!

I have been getting this error ALL DAY. I completed the live chat where I was told it would be corrected by 3pmest it is now after 4 and still occurring. I am not going to base my store here as this would put me out of business just this week alone. This is the most critical time to have items listed and they make this decision to roll out something untested?? Has anyone heard when they will stop trying to patch this and go back to what works?

For all those complaining about Auctiva, I'd suggest you go to a site where you might pay $100 plus per month for posting... that's where I was before Auctiva.

Can't you just accept the problems with grace? I mean, really people, it's free.

Every posting site has problems. The only difference is that on the occasions when Auctiva has their problems, you're NOT PAYING FOR IT.

Personally, I don't complain much when someone gives me something for which I used to pay a hundred bucks a month.

They just posted that problem is repaired and I just checked and no more error message! Good luck all.

We're back! Yay!

I'm not paying anything for it directly, but it is costing me money now, indirectly.

Of course that's the way it goes. Every site has their problems. What you have to decide for yourself is, how many problems are too many for you.

If I opened a store here, it certainly would not be my only one. You have to have back up and options.

Now pictures will not upload........

I have been uploading pictures all afternoon and have had no problems.