getting error when trying to schedule or save a listing

melwMember

Is anybody else getting this error when trying to schedule or save a listing?

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 676a6749-6eef-4e96-b6e1-dce9cc109485. Thank you

Everything was working o.k. and then this. Just wondering if I am the only one receiving this error. Thanks

12/22/0810:36 AM

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eblissMember

Yep - been getting it too - and when it happens I also lose everything I just did.

12/22/0810:38 AM

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melwMember

Uh oh! That has not happened to me yet. But I guess it will soon. So, did this just start? or has it been that way for awhile?
I just filed a support case, so hopefully they will answer soon. Thanks eBliss for the quick response. Now I know I'm not the only one.

12/22/0810:41 AM

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skattyMember

It's happening to me too

12/22/0810:41 AM

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morcoveloMember

Same here.

12/22/0810:43 AM

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melwMember

Wow, this seems to be a plot against us all.

Well, maybe someone from Auctiva will see these posts and figure it out. Anybody else having this trouble, keep posting here. And maybe they will see that it not just one person having the problem. Thanks guys!

12/22/0810:44 AM

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eblissMember

I also just filed a support case.

This was my first listing attempt of the day so I'm not sure - I'm thinking it's a new issue though since you were the 1st to post.

12/22/0810:45 AM

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eblissMember

And everyone please file a support case on this too.

12/22/0810:45 AM

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melwMember

Thanks eBliss! Yeah, it looks like it might have just started up, since I was the first to post about it. Thanks for filing a support case. Anybody else having this trouble, if you can, file a support case. If they get a bunch of them, they will focus more on this problem. Thanks again guys!

12/22/0810:47 AM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

Thanks for helping to bring this issue to our attention. The error messages being mentioned on this thread are occurring as a result of a site update we are in the process of conducting and they will no longer occur once this update is complete. I will be posting further updates on this situation to the following thread as additional information becomes available:

https://community.auctiva.com/eve/forums?a=tpc&s=3496045...851013113#5851013113

-Mike

12/22/0810:47 AM

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morcoveloMember

How long? Lots of work to do.

12/22/0810:50 AM

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melwMember

Thanks Mike! Now we at least know that there is a light at the end of the tunnel. Guess I'll go wrap presents for awhile. Do you know how long the update will take?

12/22/0810:50 AM

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eblissMember

My email said they hope to have it complete in about 30 minutes.

12/22/0810:53 AM

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melwMember

Oh great! That's not too bad, if it's right.

I can wrap presents for that long. Thanks everyone, we got an answer quick didn't we?

12/22/0810:54 AM

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tucsonterryMember

I am still getting this message and it's noon PST.

My question is: Will I have to completely reconstruct my listing, or will I eventually be able to hit "post" and have it go to eBay?

Attempts to "Save" or "Schedule" also result in the error message.

12/22/0811:02 AM

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morcoveloMember

Why are they updating in the middle of the day 3 days before X-Mas?

12/22/0811:26 AM

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e-earlybirdMember

Still getting the error here, 2:51p eastern.

12/22/0811:52 AM

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butterflydivaMember

Oh Great! sorry but I do not understand why an update is being done in the middle of the day......isn't Thursday night when that is all done....maybe because this Thursday is Christmas...

PST 12:00

12/22/0811:59 AM

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e-earlybirdMember

Now I can't pull up my saved listings at all.

12/22/0812:02 PM

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tweedindeedMember

Me too and it seems to be getting worse. The site has been freezing up for weeks on me too. When I click on select pictures it is just a blank page that eventually will be an error message. Same with choosing a category. I did clear my cookies as one person suggested to no avail. Help Auctiva. Hate to complain because Auctiva is a great site and things happen. See what you can do.

12/22/0812:02 PM

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