gif and images being transformed, breaking it all

Hi,

Is the problem with the new Uploader, or the old Basic HTML Uploader?

Try the other one....

Danno

they both transform the anim gif

Hmmmmm......

I Know this sounds odd, but.....

Capitalize .GIF on your PC file and upload again. If it's already in caps, change to .gif and retry.

Yes, I know that sounds weird, but give it a try. I remember some odd problem with the file extension and jpeg/gif in the past.

Danno

nop, I tried to replace my bla.gif with bla.GIF and it told me you cannot replace a gif with a jpeg but I know it's a gif, it's animated, jpeg can't be animated, ...

so I tried to upload bla.GIF as a new file and it did the same, removed the animation and put a black background and grain

You're on the right track. That error about replace gif with jpeg is exactly what I recall. I think there is a problem with the receive software that somehow thinks some gifs are jpegs.

I know EXACTLY how a gif is built (right down to the encode bits).

Let me do a quick test....BRB.

Danno

OK....what I'm seeing is the stored file gets a .jpg file extension. Look at the URL for the stored file on your tests.

Looks like the upload is converting the .gif to .jpg for storage. That's a new problem.

I'd file a Support Case, so they can figure out why that's happening.

Danno

Edit: On some tests, I'm getting a gif extension, but the entire gif isn't present. From a quick breakdown of the code, it appears only one "frame" of the animation is present. The file size is a give-away that it's losing something.

hahah thank you,
I filed a support case already and it never even made it to the list of my open cases, ...

Maybe you have better luck than me that's been 3 days that I am trying to report that problem.

my url actually has gif in my case but same issue

Hmmmmmm.....

I think that a .GIF is getting stored with the .jpg (explains your error), and a .gif is getting stripped to a single frame. The former problem is the one I recall from past. The later is something I haven't seen before.

I can't find a working combination with either uploader and/or the Replace function.

Danno

no, me neither I could not find a solution,
I uploaded my 2 gif anim to another image hosting for the time being.

have you had luck filing a support request ?

and support is still not taking my request, no live support, can someone tell me how to get support for this issue?

it's obviously been a verified issue, ...

answer from support, UNBELIEVABLE
so now what ?



Don E.
Support
Posted Wednesday, 11/5/2008 11:58 AM Hello,

Thank you for contacting Auctiva Support.

Hello,

Thank you for contacting Auctiva Support.

You are not permitted to utilize animated gif's with Auctiva.

Those listings which you saw most likely added those gif's to an active listing within eBay using the eBay revise your item form.

Please feel free to contact us if you need further assistance in this matter.

Thank you
Auctiva Support

The most frustrating about Auctiva support is that they believe we are total dumbies, .. excuse my french but that is frustrating. Before calling it our problem and incompetence they could look at the issue.

I am an IT director and have been for the past 6 years and BELIEVE ME if my support group was behaving like this I'd layoff a couple.

When one of our users call and say email is not working, the first thing we do is we do a test and then when that's done, we don't go telling them that from now on they will have to use the phone, ... when there's a problem, WE FIX IT ...
At least in my world.



another response from auctiva,

Would you please send the image to my email address, gfishback@auctiva.com. I will investigate this matter further upon reviewing the image. I suspect that this image format will have to be changed to jpeg.

Thanks,
Auctiva Support

and I want to add, a GIF is a GIF, what the heck is this suggestion to make a gif a jpeg, jpeg are jpeg, gif are gif, I am not going to make a jpeg for a 2 color image that's what gif are for !

Thank you for contacting Auctiva Support.

You are not permitted to utilize animated gif's with Auctiva.


Mike or Jeff,

What's up with this problem? When did animated GIFs get the ax? I can't even get transparent background GIFs to load.

Danno

I found myself having the same problem today when I tried to post an animated gif. I am all the more surprised since the help states that animated GIFs can be used in listings. Directly from help under "Images":

Can I include animated GIFs in my listing?
Yes, you can include animated GIFs in your listings.


If this has changed, the help page needs to be updated.

Hi Community,

Thanks for helping to bring this issue to our attention. I believe it was once possible to upload animated gifs into Auctiva but it appears that any animated gifs you try to upload now are losing their animated qualities. This issue has been reported to our engineering team for investigation but I'm not sure what will become of it yet.

If the decision is made not to resume supporting the hosting of animated gifs, we will definitely update our help page on that subject to reflect that change in behavior. I'll post again to this thread when more information on this issue becomes available.

If you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Mike,

It's not just about animated gif.
Even regular simple gif are being transformed.

a regular gif with transparent background is transformed and a white background is applied, or a black one.

Grain is added to it as well and makes the quality of the gif very bad.

If what you are telling us is that this will not be solved it is not only animated gif you will have to not support anymore it is all the gif. Maybe jpeg support can be removed as well ?!?!


Sorry I am sarcastic but saying that animated gif would be removed from support, next gif all together are not supported, ... is not the solution. Fixing the post upload treatment of gif seems to be a better solution
Fix rather than ignore the issue, ... just my thoughts

Hi luckyhair,

Thanks for clarifying that this issue affects non-animated gifs as well. My suspicion is that this being caused by a "bug" in our system and will be corrected with an upcoming site update, but I won't know for sure until I hear back from our engineering team. As I mentioned previously, I'll follow up on this thread as soon as I am able to collect more information on this issue.

-Mike

ok, thank you,

sorry if I am a little "hard" on you guys, it's just been very frustrating that no one actually listen but you are listening so anyway, ...

Thanks