Help! Item Details! Error Message. No Details

What is the error you are getting?

I'm getting it also - it is the custom item specifics. Error message below.

Error:
:An error occurred getting custom item specifics recommendations from eBay. Please try again.

Forgot to mention, the error comes up with both Internet Explorer and Firefox.

Exactly the error message queen had...

Please help! It is detrimental to the type of item I sell to utilize the Custom Item Details



Error:
:An error occurred getting custom item specifics recommendations from eBay. Please try again.

Thanks again

You are not the only one getting it. I sent message yesterday under "Item Specifics" was told to clear cache and it would work...It didn't. Then someone else was told to use Detail Name: and Value: and then click to add specifics, just tried that it didn't work either.
Auctiva saying we are ones with problems with our computers, need to clean cache etc. I believe it to be a problem with the site and they should get their technicians to look into it not just to keep saying clean cache and use Detail Name and input Color Value Pink as an example of what we should input.
This doesn't help with my listing and is of no value to my customers.

Same problem here. Worked in the beginning of Dec. but not now. I cleared cache also. Still doesn't work. Hopefully autiva will get the message if enough of us post.

Ok, so now all the sudden it works. Don't ask me why?

Yes, it works for me now too.. Not sure why but I am happy...

glad to here it is working for most of us

I've never gotten an error message, but several items I got ready today had no way to put "Item Details" in. Are they really important? It's kind of a PITA when doing a bunch of similar items and have to go in and check which ones are applicable and which need to be changed or deleted.

For me they are important. I think it varies on what you sell. I sell makeup, and the more details, the more the ebay searches will pull it up. Example, if someone is searching e-bay for a specific Brand, color etc...
I hope that helps some..