Help with....how to explain it?? :)

Hey WOW

I received an answer to my support ticket questions this morning. CS told me that you can not save the seller details in a profile. That's very strange! They told me I have to manually choose it each time. Oh well...it's not the end of the world.

I thought that you could save the Seller Details to a profile, correct? Or was I dreaming that it was true?

They're also working on importing all of my listings, but the photos haven't shown up at all. So....guess I wait to see if they come through in the next 24 hours according to CS. <fingers crossed>

Do you know how much time we have before they close our accounts at the "other place" if we don't pay? I thought I read somewhere that we have until the 15th of the month. Do you know if that's correct?

Thanks a bunch!!

quote:

Originally posted by hdesignz:

I thought that you could save the Seller Details to a profile, correct? Or was I dreaming that it was true?

Hey hd -

Seller Details is, in and of itself a "profile," that you create and save and can use on a per-listing basis (provided you use a template for each listing.)

Or, to save even more time, you can create an Item Details profile, choose a template and a Seller Details profile on it, and then choose that particular Item Details profile when you go to make a Master Profile. It will then load all the info (Seller Details included) onto your listing.

Hope that helps!

Cara

quote:

Originally posted by hdesignz:
Hey WOW

I received an answer to my support ticket questions this morning. CS told me that you can not save the seller details in a profile. That's very strange! They told me I have to manually choose it each time. Oh well...it's not the end of the world.

I thought that you could save the Seller Details to a profile, correct? Or was I dreaming that it was true?

yeah, you can. like cara said (and like i said before) you can create a seller details profile (be sure to save, of course), then select seller details inside of an item details profile (be sure to save, of course) and then create a master profile using that item details profile.

if that's not working for you, then something is wrong.

quote:

They're also working on importing all of my listings, but the photos haven't shown up at all. So....guess I wait to see if they come through in the next 24 hours according to CS. <fingers crossed>

Do you know how much time we have before they close our accounts at the "other place" if we don't pay? I thought I read somewhere that we have until the 15th of the month. Do you know if that's correct?

no idea. and of course the forums over there might take longer to get booted from. Not that there's anything that great over there, but nonetheless...

quote:

Thanks a bunch!!

welcome. i just hope that all gets sorted out and can efficiently use the place soon.

Hey WOW!

Thanks again for the step-by-step on how to access my support ticket status. The customer service is TOPS!!! They really seem to care about their users.

I found out that the reason my Seller Details was not saving to a Profile was because there is a glitch that does not allow Seller Details to be saved to a profile with a custom template. CS stated that they have passed this along to their programmers and they will be working on a solution to this. They didn't even realize this was going on so I'm glad that you recommended that I open a ticket.

Lovin' Auctiva and have already had 1 friend and 1 family member move to this auction site, and they love it!

Edit: Thank you, Cara for your reply! I appreciate your assistance. So glad CS was able to figure out what the problem was! I don't mind selecting my Seller Details Profile to add to a Profile in the meantime..not a huge deal, but it will be nice when I don't have to.

quote:

by WOW
no idea. and of course the forums over there might take longer to get booted from. Not that there's anything that great over there, but nonetheless...

That's for sure!! Sheesh...it's frightening over "there". That's one of the reasons I left besides the fact that their AMS doesn't even work as they promised it would.

AUCTIVA IS FANTASTIC! I didn't even know what I was missing all these years.