Hi Sue,
When you click the "Select a Template" button on the Auctiva lister page, a pop-up window is supposed to come up from which you can select the desired template. If this pop-up window does not appears when you click that button, it seems most likely there is a pop-up blocker enabled on your browser that is preventing it from being displayed.
Most browsers, as well as third party browser toolbars, come equipped with pop-up blockers that are enabled by default. Instructions on how to disable the most common pop-up blockers can be found on the following site:
https://host.softworks.ca/Agate3/blocker/disable-blockers.htmIf you continue to experience this problem after disabling all of your pop-up blockers, I recommend contacting our customer support team using the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx-Mike