How do you refund, return shipping????

Hi, you could always make a direct payment (of the extra) to their PayPal account from yours but remember to account for the fees PayPal would take from what he receives.

(just added "(of the extra)" to be clear here.

Question: In what situation would you want to refund the 'interest' a buyer would have got if their money was tied up. Are we talking of tying up 100's of £ or $ here or much more

Well when its a mistake I made, that caused me to hold there money, or for instance I made a sell on another auction site, but forgot I listed on the site, I then check my paypal almost a week or so later and i see additional funds. Shocked i I remember listing on the site, so at this point I go to my drop-shippers site and enter the order, I placed the order and for some reason I decided to cancel the order(it was late). So now I have to wait for the money to be placed back into my PayPal account which take 3-5 days, or I could have added the funds from my bank, but that takes 3-5 days. So at that point I know the person was waiting, wondering If i took the money and ran. Later that very nite I get an email from the person asking for the tracking so i tell them what happened and I offered a gift that would go alone with the item if they didn't want a refund. Well they did want to cancel, and to keep my name intak I wanted to still give them a little gift, but then block there account so they wouldn't try to keep getting theses gifts at my expense, I couldn't but they were happy with just there refund.

I see, well it seems as they were quite reasonable about it but I would only block them if they dropped a negative on you. (feedback order always being buyer before seller whichever of them I may be). Afterall they may well come back again and at least you have a measure of their morals.

Personally I would not get into sending freebies except for regular bulk buyers and then only if it does not raise the postage cost.

Ok, if they drop a neutral I think you just have to accept it and then not leave them any feedback as a goodwill gesture as it was you fault.

Good customers are those who react well to honest slip-ups as well as those receiving what they thought they bid for, well packed and promptly delivered.

well the freebie I would have sent him was cheap, it only would have costed $6.50, and that would've come from my profit. However the freebie i was going to give him after he decided on the refund was stupid, Im a little glad I wasn't able to do, though it wouldv'e been $5. What I end up doing in this case, because two days before the money was returned to my account, he started bugging me, and i understand his flustarion, but I didn't have the funds available, so what I did was create a dummy PayPal Buy now button, for the cost of the item, then created a new account and purchased this Dummy item with my CC, that gave me the funds to refund him, then when the money was deposited back into my account, i used it to pay my CC off, problem solved, I then took all the other listing down from that auction site( they didn't email me a confrmation). I then told the buyer that I will offer better service at my ebay store.

http://www.eBid.net/ (although I had a problem with this site it is a nice as to backup to ebay, it also has no fees, i made my first over $100 sell)

That sounded risky. It might be considered shill bidding. I'm not sure but you might want to check before trying it in the future.

booklady

Hairy stuff, why not keep a small float in your PayPal account in case of problems like this, not that you want to make a habit of it

quote:

Hairy stuff, why not keep a small float in your PayPal account in case of problems like this, not that you want to make a habit of it

Of course not, but I deposit the money from PayPal into my bank at the end of the month, and i haven't enough profit to stay float