I can not access Auctiva and have no way to contact anyone!

gone-fishin-iceMember

I can not access Auctiva. I run a diagnostic on my computer and it is fine but I can not load the home page. Is there any way - other than the home page - to contact auctiva and have someone help me with my problem? Thanks in advance for any assistance.

9/2/141:44 PM

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auctivacraigAuctiva Support Manager

Hi gone-fishin-ice,

We are not aware of any issues on our end that would prevent you from reaching the main page of the site. If you can reach the site page, you can file a support case from under the Help tab of the main page of the site. However, that page is at: http://www.auctiva.com/help/requesthelp.aspx so, if you can't get to the site main page, you can try this address to see if you can get the support case page to load for you.

- Craig

9/3/1411:50 AM

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agvMember

Is there anyway we can "CALL YOU". sometimes its best to talk.

AGV

quote:
Originally posted by Auctiva Craig:
Hi gone-fishin-ice,

We are not aware of any issues on our end that would prevent you from reaching the main page of the site. If you can reach the site page, you can file a support case from under the Help tab of the main page of the site. However, that page is at: http://www.auctiva.com/help/requesthelp.aspx so, if you can't get to the site main page, you can try this address to see if you can get the support case page to load for you.

- Craig

10/29/141:11 PM

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auctivacraigAuctiva Support Manager

Hello AGV -

If your account has live support associated with the plan you have selected, the option for using either telephone or live chat support will be available from under the Help menu of your account after logging in. Our live support is available Sunday - Friday from 9am - 6 pm PST.

-Craig

10/31/149:24 AM

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