Image Upload Problems

This is what some of the page should look like. What is yours missing. Just the browse button?

Hi, thanks for the reply.
I'm getting that page, but there are no boxes below the "STATUS - IMAGE FILE - DISPLAY NAME - FOLDER" Header Bar, hence no "BROWSE" boxes.

Polybear.

, what browser are you using? have you allowed 'pop-ups' for auctiva? have you tried the other uploaders?

Also, reboot your machine, somethimes that helps. No, really it does!

Thanks for the help. I've turned my pop-up blockers off and also tried a restart. I've tried Firefox and IE. Still no joy.

Polybear.

crap, don't have anymore tricks up my sleeve!

Sometimes, on an older computer(like mine! 10gb) it does take a browser 'refresh' or two, to properly load auctiva's pages(all that fancy/smancy code I guess!)

I use IE only.

Thanks for trying. Maybe someone else out there has the answer?

Polybear

That's an odd one. Are you able to use either of the other uploders?

At any rate, I'd file a support request (bottom of the Help page) if you haven't already.

Any toolbars, like yahoo, ebay, etc. Certain programs like this can prevent certain code from being carried out or they can cause pagefaults...especially yahoo!

Do you have the eBay toolbar? That's loaded with spyware and will cease some functions from loading in?

It seems like we had someone post a similar problem ages ago on the board...I can't remember the solution but will look for it later.

Try getting all of your files gone..even the temp and dat files.

I use CCleaner and IEasyCleaner

http://www.topshareware.com/IEasy-Cleaner-download-14473.htm

http://www.ccleaner.com/

Be sure to file a customer help ticket...the link is in my sig. Perhaps they have a faster solution.

Good Luck,
Donna
(nice to see you cotmyeye!)

Thanks for the replies.
1. I've not tried either of the other uploaders yet - I don't like downloading stuff unless i really have to.
2. I have the Netcraft Toolbar - never caused problems previously.
3. I have't got the Ebay Toolbar.
4. I regularly use Crap Cleaner and Clean Cache, so hopefully there should'nt be anything lurking around to cause problems.
5. I'll file a customer help ticket as suggested.

Thanks for the advice.

Polybear.

Have you updated Firefox?

It seems as if Auctiva is compatible with only the most recent versions of web browsers. (It always works better when I've updated Firefox, which has happened twice this week already).

quote:

Originally posted by polybear:
Thanks for the replies.
1. I've not tried either of the other uploaders yet - I don't like downloading stuff unless i really have to.
2. I have the Netcraft Toolbar - never caused problems previously.
3. I have't got the Ebay Toolbar.
4. I regularly use Crap Cleaner and Clean Cache, so hopefully there should'nt be anything lurking around to cause problems.
5. I'll file a customer help ticket as suggested.

Thanks for the advice.

Polybear.

Evenin,
I've never heard of Netcraft..(I'm googling right now)What I meant by toolbars are the yahoo, eBay, etc that track your moves.

Netcraft sounds interesting..either it's loved or hated and it's debated highly whether or not is reports your moves.

Here's what I found in regards to some of the sites it can block: (and who knows it could be blocking the pop up window of Auctiva..I hope this solves your problem)

You may have to click the "Edit Options..." button that appears at the top of the page and add the site you want to use.

I don't know if that helps or not. I can only hope that it works for you.

My Best,
Donna

Thanks for the replies.
I tried uninstalling the Netcraft Toolbar on IE - this had no effect (Netcraft, incidentally, is a Toolbar that gives an indication of the risk of a website, based on known data. I've never had a problem with it & installed it after a recommendation from a pc security book).
Then I tried disabling my Zonealarm internet security suite (this is the full package, not just a Firewall). Guess what? Now I can download Images!!
Only one problem - I can't run with my Zonealarm disabled, so what can I do?
Thanks.

Polybear.

Hm, I don't know. Are you sure it isn't just a matter of "allowing" auctiva.com in ZoneAlarm? Or maybe making sure it's allowed in one of the zones (Trusted or Internet, I forget which).

I'm running ZoneAlarm and not having any problems but I wish I knew exactly what to tell you to tweak...

Here's the answer:
With the Auctiva website open in your internet browser, do the following in Zonealarm:

1. Select the PRIVACY Tab. Ensure the "Site List" option is selected.
2. Look down the list of sites until you see www.auctiva.com.
3. Right-click on the pencil displayed in the "Edited" column. Left-click on "Options".
4. Left-click on the "Ad Blocking" header.
5. Untick the box marked "Banner/Skyscraper Ads", followed by Apply & OK.

This then allows Image Uploading using the Basic HTML Uploader. Thanks for the help everyone - couldn't have done it without you.

Polybear.

Thanks SO much for coming back with an explanation.

Now when persons place a question, I'll know to ask about zone alarm.

You're alright!
By the way, I further checked out netcraft this morning and installed it on my Firefox. Without you mentioning you have the product, I wouldn't have known to go get it.

Thanks and Good Luck,
Donna

Yes, Polybear, thanks very much -- that'll be really helpful for anybody who's searching for info on that problem.

And also glad to hear you got it fixed.