Skip to main content

Anyone else having issues with image uploads.
Everytime I attempt to upload images, I constantly get failure notices and/or little red x's.
Have been using the basic uploader for years without a problem or any changes.
Spending more time with my finger up my nose waiting.
I filed yet another support case, but we all know the response time for these.
Looks like a good day to shop around for another host that supports consignments.
Original Post

Replies sorted oldest to newest

Hi kariskollectables,

I'm sorry to hear about the difficulties you have been experiencing. We have received a few reports of image uploading difficulties this morning, but we have not been able to find anything amiss on our end that would explain why you may have started to encounter these uploading failures to this point.

We will continue to monitor out image uploading service for potential problems though and I will keep you posted if we are able to uncover any possible solutions for this issue.

Based on what you have described, it sounds like this issue could be a result of a connection problem between you are our image hosting service and I just requested some information from you through your open support case that will help us evaluate that possibility.

We appreciate you taking the time to bring this to our attention.

I can't get any pics to upload. I have been trying for over 2 hours to get 10 photos uploaded to a listing. It will load a couple and just stop. Then I get a pop up (can't read it all, it does not have a scroll right option) but what I can read says: upload has failed. The image may be too large, an unsupported format, or the auctiva servers may be busy at this time. Account permissions may not allow uploads. If the problem continues, please contact..... (and I can't read the rest)

I have changed nothing about the way I take pics or upload. I have cleared cookies and cache and rebooted. Nothing helps!
I've been having problems all day too, one or two pics upload & then uploading freezes, What's up? I've been uploading pics for a long time so I know its not on my end, additionally, when it freezes I can still use all other internet options even though the connection to Auctiva seems bad. I'm losing a lot of time & getting no work done. Please fix the problem.
Hi Community,

Thanks for keeping us apprised of the uploading difficulties you have been experiencing. We believe we have identified the cause of these errors and have just released change intended to resolve the issue, so hopefully you will all be able to resume uploading your images successfully at this point.

We apologize for any inconveniences this may have caused. If you continue to encounter difficulties of this nature, please contact our Customer Support team by mousing over the "Help" tab and selecting the "File Support Case" option.

I was able to load the pics to the listing through Google Chrome this time. I am listing through Firefox, and saving, then opening GC to add the pics. The description never comes out right in GC. Too much trouble. I have to type the description with no spaces, then go in and make paragraphs, or else it changes the font size if I try to do it as I go. That is why I always list with Firefox.
Copyright © 1999-2018 All rights reserved.
Link copied to your clipboard.