Images not uploading, get error message.

lostworldbooksMember

I keep getting the following message when I try to upload images...

Sorry! You are not allowed to perform the selected action. Your account standing does not allow this. Please upgrade your account so that we can provide you with smooth transitions within our site.

My account is good for 1gb and I am at .5gb right now...

Rick

10/8/098:19 AM

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auctivatonymAuctiva Product Manager

quote:
Originally posted by Lost World Books:
I keep getting the following message when I try to upload images...

Sorry! You are not allowed to perform the selected action. Your account standing does not allow this. Please upgrade your account so that we can provide you with smooth transitions within our site.

My account is good for 1gb and I am at .5gb right now...

Rick

Rick, if you haven't done so already, please file a support case on this. Support can take a look see whats causing this problem to occur...

10/8/0910:41 AM

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auctivamikedAuctiva Customer Support Manager

Hi Lost World Books (& others),

Thanks for helping to bring this to our attention. We have received reports of this nature from a few other customers this morning and our engineering team is currently working to get it resolved as soon as possible.

I'm not quite sure when this will be resolved quite yet, but I'll update this thread as soon as I can get some more information on the topic. We apologize for any inconveniences this issue is causing in the mean time.

-Mike

10/8/0911:41 AM

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auctivamikedAuctiva Customer Support Manager

Hello again,

Update - I just heard back from our engineering team regarding this matter and am pleased to report that we have made a change that we expect will resolve this issue. If you continue receiving this error when managing your images, please let us know by posting to this thread or filing a support request.

-Mike

10/8/0911:50 AM

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mastoyshopMember

Im having same problem, mine just warned me when I replaced an image that I now was in a higher billing category which will be reflected on my next bill. I am good to 1GB and have .87 mg or something like that. I better NOT see any increase in my billing. I will go delete pictures to make sure I stay under, just in case your graph is false. What is with all this garbage on auctiva. Bright red warnings on things that arent even happening. like insurance. and this picture thing now.... it is soooooooo stressful.

10/11/091:44 PM

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auctivatonymAuctiva Product Manager

quote:
Originally posted by mastoyshop:
Im having same problem, mine just warned me when I replaced an image that I now was in a higher billing category which will be reflected on my next bill. I am good to 1GB and have .87 mg or something like that. I better NOT see any increase in my billing. I will go delete pictures to make sure I stay under, just in case your graph is false. What is with all this garbage on auctiva. Bright red warnings on things that arent even happening. like insurance. and this picture thing now.... it is soooooooo stressful.

I've notified support about this and they and our engineers are taking a look at why you received this message in error. Sorry that it happened.

I checked your account and you are indeed using only 87.5 megabytes of image storage so no need for you to stress...you are a LONG way from going over the gigabyte limit.

10/12/0911:21 AM

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