Insurance Question

You click optionable. Then if they choose the insurance, you will use the Auctiva insurance, Steph

or you can do insurance required

Thanks Steph!

Thanks! The reason I was not sure is because my auctions showed both the amount of insurance I added thru Auctiva and Ebay added their standard insurance too.

But I just saw my 1st auction ended with insurance( I didn't even know I clicked it) but it said the buy has pruchased insurance but from the email they sent the buyer with the total had $0 under insurance - If he doesn't pay me for the insurance - how do I get my $1.05 credited?

Hi mocars2,

I recommend you file a support case about this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

Hello there guys. I just sold an item shipped international and thinking that I have insurance on it but after shipping the item yesterday found out that it wasnt. Is there a way to get insurance thru auctiva now? I know I configured my checkout to add insurance on all the item I sell local and international

Super*Son,

There still is a way to purchase insurance through Auctiva. You will need to enable it for your account, and then turn on the insurance 'auto-rules' if you want insurance to be purchased automatically.

Please read this FAQ to get more information.

So, i have enabled all the automatic shipping options, just like shown in the shipping video.

I just sold an item, the customer paid for it, i shipped it and marked it as shipped( auctiva already had my tracking #).

Now, the problem is that it is not saying that the package is insured.

I need help ASAP on this because i have 30 more items up which are ending tomorrow.

thank you.

Hi SaadA,

Thanks for letting us know about this. If the item in question in a cellular phone, which I believe is most likely the case based on my review of your account, then I'm afraid you will not be able to purchase shipping insurance for the item through Auctiva. Unfortunately, our insurance underwriter will not insure the shipment of cell phones as described in the Terms of Service you can find by clicking the following link:

http://www.auctiva.com/help/pa...tings/UPICPolicy.htm

On the other hand, if the item you are referring to is something that does not appear on this exclusion list, you should be able to purchase an Auctiva shipping insurance policy to cover the item manually by locating the item on your Transactions page (under the Sales) tab and clicking the "Add Insurance" link next to it.

In that case, we could also look into why an Auctiva shipping insurance policy was not generated to cover the item automatically if you contact our customer support team by mousing over the "Help" tab within your account and selecting the "File Support Case" option.

-Mike