Is it o.k. to cancel Picture Manager if all my pics are not showing on Auctiva?

sunnydaycollectiblesMember

Hi all,
Forgive a dumb newbie question, but I just registered with Auctiva today (thanks for a great service guys). I understand y'all are having probs with your servers, and that's probably the reason just a small percentage of my current auction pics have uploaded from Picture Manager (correct?). Should I wait to cancel my Picture Manager subscription, or are the pictures here and I'm just not seeing them?

Thanks for your help!

4/25/062:23 PM

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angellisaMember

Hi and Welcome!!

I would suggest you NOT cancel your subscription yet.

Auctiva will only upload active listings. Any non-active pics you have in picture manger need to be uploaded by you.

It can take up to 24 yours for all your listings to be imported, I would recommend filing a help ticket and ask them this question.

You can find the link to file a help ticket on the help page, upper right corner.

4/25/062:32 PM

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sunnydaycollectiblesMember

Thanks AngelLisa! I'll just hold tight and give the rest of the pics a chance to upload. I really appreciate the help!

4/25/062:37 PM

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