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7 replies

Is there any way to remove something in the template that I don't want?

M mrsjimmybMember
Recently I've noticed that many of my favorite templates have been modified and now include "http://www.auctiva.com/stores/viewstore.aspx" under the title. My listings are already so cluttered with eBay advertisements and other junk. Is there a way to get rid of this? There seems to be more & more templates that are now including this on the page and I'm running out of templates (that I like) to choose from that don't include it. Is there anything I can do to get rid of it? Have I overlooked a default button to click or something?? Any help would be appreciated. Thanks.
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S studor1012Member
I am having the same problem. I think Auctiva is just having an issue that I am sure they will fix. I use the same template all the time without problem until today. Where that line appears is normally where a search button appears. Where shoppers can search for keywords on your listings. I have sent in a complaint and hope to hear from them soon. I posted leaving that on and it is not appearing as a hyperlink, so there would be no purpose to have it on our ads. Just a glitch, I am sure. Hope this helps a little.
A auctivamikedAuctiva Customer Support Manager
Hi MrsJimmyB & studor1012,

Thanks for helping to bring this to our attention. The behavior you have described is occurring due to a known issue with at least some of our templates that is causing this line of code to show up in place of the search box when the “Include Auctiva Search Box” for the template is selected during the listing process.

Our engineering team is currently investigating this issue and will have it resolved as soon as possible. In the mean time, you could potentially avoid this problem by unchecking the “Include Auctiva Search” box option on the Template Layout page you are directed to just after choosing your template.

Only some of our templates offer the “Include Auctiva Search Box” option so, if you do not see this option on the Template Layout page when you are create a particular listing, you should not have to take any action to make sure that listing is not impacted by this problem.

If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike
A auctivamikedAuctiva Customer Support Manager
Hi MrsJimmyB,

Thanks for the clarification. I believe the easiest way to remove the entire template from an active listing you have posted through Auctiva involves going straight to the eBay "Revise your Item" form for the item and making the change directly through their description editor.

In order to revise your listing in this manner, you will first want to highlight everything within the Standard version of the description editor that you would like to keep (perhaps your description text and images) and then copy it. You would then want to switch over to the HTML version of the editor and delete all the existing HTML.

After that, you would then switch back to the Standard version of the editor and paste back in the content you copied. As a result, the template that was in place should no longer be present in the listing.

Alternatively, you could edit the saved listings from which these items were posted within your Auctiva account to no longer include the templates and then apply those changes to the active listings using eBay's “Revise your Item” form. If you would like to use that approach, you should just need to revise each item via the following process:

1) Locate your listing in your Saved Listings folder, make any necessary changes (remove template), and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.

I hope this clears things up!

-Mike
Last edited by auctivamiked
M mrsjimmybMember
Hi Mike,

Thanks for all the instructions but I guess I'm not explaining myself correctly.

When I first posted my question, it was because I noticed that many of my favorite templates had been modified and included the following under the title:

"http://www.auctiva.com/stores/viewstore.aspx"

The page is already far too cluttered with all the ads eBay crams onto the page. So I wasn't asking how to remove the entire template, I was only asking if there was a way to remove that particular PART of the template.

My solution was to just chose other templates which do not contain this modification. Smile

Thanks again for your quick attention to my latest response. It's much appreciated.

Thanks!
A auctivamikedAuctiva Customer Support Manager
Hi MrsJimmyB,

I'm very sorry about the misunderstanding. I seem to have glossed right over the "not" in your previous message that was critical to the actual meaning of your question, but I understand what you are looking to accomplish now and believe I will be able to help you from here.

If you are looking to remove that part of the template in an active eBay listing that you have already posted, you will just want to go to the eBay “Revise your Item” form and click the “Standard” tab on the description editor. You should be able to see that URL directly in the description editor and simply remove it with the “Delete” button on your keyboard.

On the other hand, if you are creating a new listing using one of these templates and you would like to make sure this URL does not show up, you will just need to uncheck the box next to “Include Auctiva Search Box” on the Template Layout page that you are taken to as soon as you click “Select” next to the desired template in our library.

As I mentioned in my initial response, only some of our templates offer the “Include Auctiva Search Box” option so, if you do not see this option on the Template Layout page when you are create a particular listing, you should not have to take any action to make sure that listing is not impacted by this problem.

Please feel free to let me know if you need any further assistance with this.

-Mike

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