Hi - I know the site will be shut down at 3 pm ebay time today but I have not been able to connect to the site since 2PM ebay time... how come... ??? anyone else??
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Yep...me too. I was in the middle of a listing hoping to get it in before the 6pm ET shutdown.
Hi Folks,
I am out of the loop. What is all this about a shutdown? I have been looking for a thread but have not found anything yet.
I am out of the loop. What is all this about a shutdown? I have been looking for a thread but have not found anything yet.
hi,Everyone
Ican't conect either, Does anyone know what's going on ,it's been this way for me all day,and i'm 3 hours behind eBay and does anyone know when it's going to be back up again?
Ican't conect either, Does anyone know what's going on ,it's been this way for me all day,and i'm 3 hours behind eBay and does anyone know when it's going to be back up again?
We planned for the site to go down at 3pm PST for a planned upgrade to all of the servers. This was a necessary update to help resolve the issues with people seeing server errors.
As for the site going down earlier than it was scheduled to, I need to look into what happened here.
Will post back with updates as I have them.
-Kevin
As for the site going down earlier than it was scheduled to, I need to look into what happened here.
Will post back with updates as I have them.
-Kevin
We had a problem with our ISP. They've resolved the issue. We are working with them so they won't have this happen again. They are an east coast company and it was afterhours for them and it took a little while to reach a manager on call.
umm why would you plan to do this during a time when most people are working? I know you are thinking "aww man we can't get a break no matter what time we do an upgrade people complain no mater what time." But maybe if for one thing you emailed us last Sunday and said "next tuesday we will be doing site upgrades please plan ahead to work around this." it wouldn't be so bad for us. I really hate breaking my butt getting things ready to list only to find out I can't because auctiva is broken or you are doing updates. 24 hours is just not enough notice for 24 hour businesses like we are running. Also if you figure that most people on the west coast goes to bed by 11pm if you started upgrades ap 11:30pm your time the east coast sellers would be asleep 3 hours already and west coast sellers would be getting ready for bed. I know now you're saying "awww man we can't get a break if we start doing upgrades at 11:30pm our time and we're not finished at 7am our time all the east coast sellers will be upset." Thats probably true but if you warned us at east a week in advance most of us would be able to schedule work ahead of time because we'd be better prepared. I am sorry to sound so critical but you seriously have to give us more warning time. If you post something on the site 24 hours in advance don't expect that all of us are going to see it. Some people just don't come here unless they are working.
P.S. Sorry about the "AWWW MANs" but I can't help but think of you all as california surfer dudes.
P.S. Sorry about the "AWWW MANs" but I can't help but think of you all as california surfer dudes.
P.S. Before anyone starts with the "this is a free site." No it's not. Auctiva plasters their name and links all over my listings so it is not free at all. Not to mention my business depends on auctiva to work 100% at all times, when they fail I fail.
But thanks for keeping the images working I really do appreciate that.
But thanks for keeping the images working I really do appreciate that.
We would never schedule a site update during peak hours of the day unless it was critical. I appologize for the short notice we gave people for this update.
We've had an increased number of users with problems viewing pages on the site and this update was meant to resolve these problems.
All non-critical updates are made during our weekly scheduled maintenance on Thursday nights.
Sorry again about the downtime. We are working towards making the site as stable as possible for not just the short term, but for long into the future as well.
-Kevin
We've had an increased number of users with problems viewing pages on the site and this update was meant to resolve these problems.
All non-critical updates are made during our weekly scheduled maintenance on Thursday nights.
Sorry again about the downtime. We are working towards making the site as stable as possible for not just the short term, but for long into the future as well.
-Kevin
Thanks Kevin. I understand I hope you didn't take my posts as being angry. I really wasn't. The site hads been running really well since the last updat a couple of weeks ago and I really have no complaints. I just thought this was something planned in advance. DUDE...LOL Sorry it Must be that half pound hershey with almonds I ate. am usually not so nutty.
quote:umm why would you plan to do this during a time when most people are working?
We're trying to get rid of the "runtime error" message being reported by some people. It causes them to lose work when they're creating a listing and go to post or save it and that page comes up. We found a patch from Microsoft that appears will fix it.
As you've mentioned the site has been running really well since our last update, but a few times a day that error would happen for almost everyone for 10-30 minutes straight. You may have been lucky enough to have just missed any o those time frames. With this patch everyone should start enjoying all the work we've done to make the site super reliable as of late.