There seems to be a problem with the drop down box in item specifics. It does not drop down the box to fill in the specifics. Can you please check this.
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I'm finding the same problem. Not a great way to start the weekend. Hopefully somebody can address this. I was in the
women's > shoes > athletic
and
women's > shoes > flats & oxfords
categories. Thanks so much.
women's > shoes > athletic
and
women's > shoes > flats & oxfords
categories. Thanks so much.
Also in women's, we were getting a box with only "details".
Did anyone file a support ticket?
Did anyone file a support ticket?
Hi Community,
Thanks for posting about your experience here. We did start seeing an issue with some categories within the Clothing, Shoes, and Accessories section that caused the eBay recommended attributes that normally show up in the Custom Item Specifics and Add/Edit Variations interfaces to no longer appear as usual.
If you were listing through Auctiva, the behavior you would see as a result of this problem would be that the Custom Item Specifics and Add/Edit Variations interfaces to be empty when clicked and not to see the option to add new details in those sections when working within listings that already had data saved in those areas.
This problem was being caused because eBays' system was not returning that data when we were requesting it and we ended up reporting the issue to eBay's Developer Support team that afternoon. We never ended up receiving any sort of confirmation that the issue was resolved, but the behavior was no longer happening when we checked this morning.
I don't have a complete list of all the categories that were impacted in this manner, but it does sound like the issues you were all facing were most likely the result of this particular problem.
If any of your are still experiencing the problems you mentioned here, please contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option, and we'll be happy to investigate further.
-Mike
Thanks for posting about your experience here. We did start seeing an issue with some categories within the Clothing, Shoes, and Accessories section that caused the eBay recommended attributes that normally show up in the Custom Item Specifics and Add/Edit Variations interfaces to no longer appear as usual.
If you were listing through Auctiva, the behavior you would see as a result of this problem would be that the Custom Item Specifics and Add/Edit Variations interfaces to be empty when clicked and not to see the option to add new details in those sections when working within listings that already had data saved in those areas.
This problem was being caused because eBays' system was not returning that data when we were requesting it and we ended up reporting the issue to eBay's Developer Support team that afternoon. We never ended up receiving any sort of confirmation that the issue was resolved, but the behavior was no longer happening when we checked this morning.
I don't have a complete list of all the categories that were impacted in this manner, but it does sound like the issues you were all facing were most likely the result of this particular problem.
If any of your are still experiencing the problems you mentioned here, please contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option, and we'll be happy to investigate further.
-Mike
Sorry to say, this problem has not been resolved. I've been able to list my women's shoes just fine up until this past week. Now I am getting failure API messages stating that I need to provide item specifics, but when I try to do so, the option is not available. It will be there for a moment, but then goes away just as quickly. I have missed out on relisting 31 of my items!!
Any suggestions or comments? Error check is fine, scheduling is fine, but then they bomb and fail to post.
Thank you,
Stacey
Any suggestions or comments? Error check is fine, scheduling is fine, but then they bomb and fail to post.
Thank you,
Stacey
I also am having problems with the item specifics window not popping up.
Turns out my item specifics was blocked by ADBLOCK. If you have adblock, after opening the page click the adblock icon on the upper right hand corner of your browser and then click on the option to turn it off for auctiva.com and the specifics link will appear.