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Weird stuff happening, the profiles under checkout all have return info showing, but the listings are going to ebay and returned for not having our return policy in them. Now, return policy is not showing up under create new listings. Please check this out, we tried different templates with the same problem showing up with no return policy under checkouts despite the corresponding profile showing that this information is there.

Now, a few minutes and about 5 attempts later I discovered the problem. It seems that when listing to 100227 category for developmental toys, the refund policy disappears from the listing never to be seen again. When you go back in and put in another category, viola, the return policy comes back under checkout options. Now, we changed it back to make sure we were not going crazy and when changed back to 100227, the return policy disappeared again! go figure! anyway, either there is a bug in the logic of the template, or there is a bug with IE8.0. Just letting you know, we are putting it under another category to work around! GEESH!
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Original Post
Hi Ron & Deb,

Thanks for helping to bring this issue to our attention. We have received some reports of this nature from a few other customers and are currently looking into why the return policy selection interface is not showing up for some categories in the "Baby" section on the eBay US site. It seems likely that eBay made some changes to those categories within the past week and that we will just have to conduct a category update to resolve the problem.

We're planning on running that category update tomorrow morning so hopefully this issue will be resolved then. If running the category update does not resolve the problem, we're going to have to look into what else may need to be done to make the return policy interface show up in those categories once again.

If you have any other questions regarding your account, please feel free to contact our customer support team using the form on the following page of our site:

Last edited by auctivamiked

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