I am trying to relist some items from 2014 from my saved and closed folders and nothing is working. I have not sold in a long time and just started again. I am getting a message "The specified Description contains active content". I have read about this and find no active content. My ebay token is up to date as well.
I have contacted support 4 times now and nobody is responding. I used to get a response immediately. Please help!!!
Original Post
Copy the all the verbiage in the description (Ctrl C). For safety I usually paste it in notepad. (Ctrl V). Then click on the Source button and highlight everything in the description box (or Ctrl A) and delete it all. Click on Source again and hit Ctrl V to paste back your original verbiage.
Hello nls532 -

and thank you itsjustme.

The steps described will help you if there is anything in the HTML behind your descriptions that contains active content. However, you may also have active content in a Seller Details profile if you are using one, and you can use the same steps with the text from the Seller Details profiles if you need to adjust them.

If you continue to encounter the messaging regarding active content, please feel free to continue with your support case, and please include specific examples of listings where you've run into this and our support team will be happy to assist you further.

Please also note that currently we are experiencing a very high volume of support requests as a result of the many recent changes to eBay policies, so it may take a bit longer than usual for our response. Thank you for your patience.

- Craig
Hello nls532 -

if you post again from Saved, that is sending the data from the Saved listing up to eBay as a new listing. If you relist from closed it goes back to eBay as it came from eBay and is a relist.

Please be aware that if you have not imported listings from Closed within 90 days of their closing, you will not be able to relist (or import) that data as eBay does not hold listing data past that point and your closed listings page references eBay directly.

- Craig

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