Re: Listing errors

auctivakevinkVP Engineering

Welcome to eBay Developer Support LiveHelp. Please remember that support is billed in 30 minute increments. Connected with Rekha Patel.

[Kevin Commentary]: Thank you for billing me in 30 minute increments to report the problem with your API.

Rekha Patel: Hello Kevin
Kevin: AddItem calls are returning 502 Bad Gateway errors.
Kevin: happened yesterday as well
Kevin: I see there was a post on the production sys announcement boards
Kevin: but, I see no updatem which is horrible!
Rekha Patel: I completely understand

[Kevin Commentary]: I'm glad they understand. I'm feeling better already.

Kevin: any update?
Rekha Patel: Our engineering team is working on it
Kevin: what do you suggest we do in the mean time?
Rekha Patel: Retry the calls
Kevin: we're retrying constantly
Kevin: but, due to your limitations of how many API calls you'll allow per second and how long it takes for the 502 error to be returned to us
Kevin: we're now thousands behind
Rekha Patel: And the retries are also not going through?
Kevin: well, sometimes the item does actually post.
Kevin: but, we're returned the gateway error message, so our system thinks it failed.
Kevin: so, we then retry again
Kevin: and it compounds the problem
Kevin: because our system is retrying over and over
Rekha Patel: I see... So even for the retries you get the 502 error
Kevin: not always... actually most retries are giving me the message of UUID already has been used.
Kevin: hence, I know the item did post when I receive these messages...

[Kevin Commentary]: Okay, this conversation with Rekha goes on and on but doesn't really get anywhere. Basically I've been told they will let me know when there is an update, but their engineers are working on the problem and there is nothing we can do about it in the mean time, other than "retry the calls". Wish I had more info for you all.

4/18/061:44 PM

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Original Post

Replies sorted oldest to newest

gioMember

So there is no news as to when this problem is going to be resolved? I cannot post any listings or cancel them. Shouldn't someone update us as to what's happening? This is not an eBay problem...can list just fine from eBay.

4/18/061:59 PM

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auctivakevinkVP Engineering

Gio,

It's an eBay API problem. All third party companies will have a problem posting items, not just Auctiva.

eBay itself does not use the API to list items, so posting directly on eBay will work.

eBay engineers are aware of the problem and are working on it. If I had more of an update than that, I would let you know.

-Kevin

4/18/062:09 PM

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gioMember

Thought you should know...sellers using xxxxx are able to post now. Just had a couple of friends try it with no problems.

4/18/062:38 PM

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auctivakevinkVP Engineering

Thanks for the update.

A lot of our listings are posting as well now. I just got an update of 70% sucess for the past hour. Not ideal, but a lot are posting.

We also post a lot higher volume than the site you mentioned does, so I would imagine they were not affected as largely as Auctiva was.

-Kevin

4/18/062:41 PM

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auctivakevinkVP Engineering

Gio,

I see you've posted two items as well.

1 started at Apr-18 14:26 and another started at Apr-18 14:20, so it sounds like things are working again as they should for you too now.

-Kevin

4/18/062:44 PM

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angellisaMember

Thank You for the update Kevin. I see Ebay shows the same No-Care beat around the bush attitude with you as with the rest of us.

4/18/066:08 PM

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lykenyouMember

Well my listings still are not posting grrrrrrrrrrr

4/22/065:33 PM

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u505Member

Here we go again... why is it every Sunday.. *My listing day* I cannot get an auction listed?. Great Site.... *when it works*..

(sigh)

4/23/0611:15 AM

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bettybakebakeMember

Well I haven't been here in months, just dropped in to see if the endless problems had been sorted out a bit....Surprise, surprise, surprise......NOPE. Not one bit.
Just to let you know, I use SAPRo and the new EBAy Blackthorne and they are worse, just because I have to pay so much each month for them. So at least you have better support, somebody actually answers you and in a meaningful way, the answer relates to the question.
So hang tough. we are all suffering together waiting for an auction program that is reliable and works.
bettybakebake

5/10/0611:58 AM

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foxfyre33Member

While I have made my own complaints about auctiva, they are mostly made recently, and only in frustration because I really wanted to have a productive ten cent listing day - we have all had our gripes, but I'm still back here, because 360 out of 364 days a year or so, Auctiva is as reliable, if not more, than any auction service I've ever paid for. It is a caring and FREE service; and if anyone ever expects them to be perfect, my answer would be "They will be when eBay is".

Personally, I find your coming back to dribble smug all over our boards, namedrop other products, and then making a feeble attempt to cover it with a 'compliment' - at the very least in poor taste, and at the best kicking a proverbial man when he's down.

-Fox

5/10/063:09 PM

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suzanneMember

You can't blame ebay for not caring, if they did not have competation as Auctiva they could own the world and charge all us what fees they want and probably get it. I think Auctiva is a blessing and I see where they have been doing some good upgrades to help all of us. Plus I always get a quick response when I need help. GREAT GOING AUCTIVA!

5/12/068:30 AM

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westvatexanMember

As always, You are my auction gods auctiva team. (on knees)Im not worthy, Im not worthy, Im not worthy.

5/16/063:57 AM

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wayoutwestMember

like has already been said, nice to hear that dead-help's inability to provide answers isnt limited to the team that general users get. least we now know that it's a company-wide issue.

we feel your pain!

6/1/065:12 AM

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