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Hi Community,

I'm not aware of any technical problems that would account for the behavior being described in this thread, so I'm uncertain what the underlying problem may be at present. Perhaps this problem has been resolved since this thread was started.

If either of you is still experiencing this problem, please contact our customer support department by filing a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike
Hi waldoette & tpeott,

The Auctiva website is not down, nor has it been at any time since our weekly database maintenance period last Thursday night. Since you are unable to access your Auctiva account, there is most likely some aspect of your network or router configuration that is blocking you from being able to access our site.

Can you please describe exactly what happens when you try to access your Auctiva account? If you browser displays any error messages, please include the exact text of those error messages. It would also be helpful to know how you connect to the internet, including whether or not you use a router.

-Mike

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