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This topic may be covered elsewhere, so if it is, please let me know. I know that yesterday there was another maintenance going on so decided to wait until today to prepare new listings. However, my Master Profile will not appear and when I click on a saved listing to use THAT and edit it, all of the descriptions are gone from there as well. Is anyone else having this problem? My listings on Ebay are running smoothly, I just can't write any new ones. I use Firefox, I clean my cache, cookies, etc. on a weekly basis so that is not the problem. I would also agree with the posters who say they would pay a monthly fee so that Auctiva could run more efficiently because I love it when it works.
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All of my profiles have been gone since 6/11. I have lost my master profile along with all the other profiles that I created. I have opened a support case and they keep telling me to simply pick the master profile from the drop down list box. I can't.... They aren't there.

The last bit of advice that I received was: I have just checked your Auctiva account and would suggest you to please load your Master profile once again and it would be there.

I can't figure out if they are telling me just to redo the work on my profile and then they will be there. If so, then DUHHHH!!! I would hope so.

I realize that this is a free service, so I guess you get what you pay for.

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