Message says it's Thursday Night??

We're not doing maintenance, but there is a network issue connecting to the database right now that is causing sporadic issues right now.

We put up that message to warn people of the issues.

It really needs to have different text...

Will post back as soon as I know everything is resolved.

-Kevin

Thank you so much for your immediate response! I really appreciate it!
I will keep my fingers crossed and hope we hear from you soon.
Moonshadow

Just talked to the sys admin and they are saying we should have things back online within 30 minutes.

Just so you know...

Auction images are displaying as they should, no problems there.

The store window will give a message that it is currently updating for the time being.

-K

Figures I'd try to schedule an Auction for the most OFF NIGHT I could pick to avoid the weekend rush and Thursday Spin.

Thanks for letting us know Kevin.

Tis the Season to lose all reason.

I was just about to ask the same question. I was delighted to see that it had already been answered! Auctiva has been wonderful lately!!! I am loving it all over again!

Yeah, kinda wondering the same thing. But hey, if today is really Thursday, then tomorrow's Friday...I like that! Auctiva calendar works for me!!

I would recommend people stay off the site for the next 30 minutes and then check back here at that point to see if we have posted that things are resolved.

Yes, all jokes aside, they've really done a great job lately. Glad they recognize it's a really important time for Sellers to make or break their year.

Alert Alert.....is the next big ebay discount day due tomorrow or Thursday? History and recent bi-week cycles would suggest it's possible.

Ugh, I thought I was losing my mind. Yes, the message needs to be changed....updated for each issue! How frustrating!! A quiet night of the week and we cant even get our listings posted. It's bad enough that half the time the spell check doesn't work (only during really off, off hours), but now this. Hopefully all will be fixed soon. Thanks for your quick attention to this problem

Hi, Kevin. 30 minutes from when??

Any word about the updates? Last post was a couple of hours ago. I'm a newbie in the middle of creating my first auctions...and I can't do anything!
Thanks!!!
Jacqui

Hmmmm. 30 Minutes? From right now....no now.......no wait....now.. no......now. GRRRRRRR.
All right, I'm not really that mad, just a little annoyed. How much longer Please.

Sorry, I guess the time zone is different for the board. It hasn't been 2 hours...sorry.

Originally, 30 minutes from my post. Just got an update though and they want to do some backup to be safe, so now an additional 20-30 minutes.

I'd hold off using the site until 5pm PST to be safe right now. Better to be offline doing something else than sitting around waiting for my time estimates to be perfect.

-Kevin

Thank you , Kevin. and thank you for not leaving us hanging! Could be worse... could be a Sunday night.

Thank you Kevin. Se ya in about an hour PST.

Good question about scheduled listings from a user... here was my answer as to if their scheduled listings will post or not:

For scheduled listings, it depends on what value you used for the option on the schedule page that says:

"If item is not posted at scheduled time, retry for:"

Let's say we come back online at 5pm, if your retry value was set to 30 minutes, then all auctions that you scheduled before 4:30 will fail to post. Auctions after 4:30 (prob 4:35 to be safe) should post.

Hope that makes sense.

For items that you used "post now" from the create listing page, they will not post. You'll have to reattempt posting those auctions if they have not already made it to eBay.

Wow, I posted the question about the scheduled listings & now it's gone...wierd!!
Anyway, thank you Kevin for the fasssssssst answer! I scheduled for a little later so hopefully I'll be ok

Some what lucky I live in Hawaii and the time difference is not as bad as the mainland but very frustrating because all of us are trying to get our items up before the close of the holiday season, which us online would be probably Dec 17 to get items to buyers.

Hi I live in Mass it's nearly 8 now and I still can't log in. Is any one else able to log on yet?

Not yet.

Very close. Please set your clocks back a few minutes so that my time estimate will be correct.

Just kidding about setting your clocks... Files are still being copied, just saw the "estimated time to complete copy" window a sec ago and we still have a few more minutes.

Sorry about this additional delay.

-Kevin

Kevin, I want to say thank you for posting all the updates and replys. You need to work on Sundays, it would keep alot of us that get frustrated and mad when problems happen and never hear a word from any one from Auctiva . We really like to hear what is going on and do not need any sugar coating. We just need to be informed, Thank you

13 minutes off. Looks like we're back.

Still nothing. Thanks for the updates though, it helps to at least know whats goin on

Need to turn off db maintenance flag... one sec.

Is this still a problem... I am getting the error message about maintenance.

Some servers back online... however, most users still hitting web servers that are offline.

so, do you think it will be up tonight... say within 30 min to an hour?

I still can't get on. How much longer will it be???

I don't believe this. The one day I set aside. I am trying to switch over to Auctiva, and this was my first round with it. I was hoping to list my auctions already, and they're hardly even started.

Yeah, we're for sure coming back online. Everything is fine with the network, servers, database, etc... just trying to bring web servers out of maintenance mode and back online. Which seems to not go as quickly as I thought it did. Guess I need to stick around on Thursday nights and do maintenance more often.

hmmmm....I'm in NY and it's now 8:20pm. I quietly read the WHOLE thread about the maintenance.
Now what???
It's SELLER's Season on FEEBay and I need to list more so they can charge me more fees !!! hahaha!

Seriously...any chance we will be back up and running anytime soon?

Thanks in advance to any and all who answer

~Suzy~

nothing here either....

so true suzy there must be another board that addresses the fee issue I am new to this myself

If you see a server error page, it means the web server you're currently hitting is in the process of coming online.

Thank you very much Auctiva Kevin. I just hit the server error page, so hopefully all will be will in a minute.

Here's a server that is up:

Edit: Removing link to direct server. All servers should be fine. http://www.auctiva.com

Kevin,

I only ask these questions as food for thought. I don't expect a reply. One systems VP to another..

Can you explain why they are doing full copy of files after applying whatever patches they did? Why do this and keep everyone offline? couldn't they wait til like 2AM? Or just do the most critical files first? How can you do an effective job in QA in a real time environment like this?
If they ran out of space and needed to do a re-org then I understand. Or if there was significant file corruption and they needed to do a full repair. In either case the DBA and the QA folks need to get it together and be more proactive in managing the freespace and index sizes. Do the proper QA upfront and eliminate the problems.

FYI, whenever they told me 30 minutes to recover and get everyone back up, I get very skeptical. To me that means about 3 hours. So my suggestion is to ask ask ask what needs to get done in 30 minutes and is it realistic? Otherwise I would not put my name on a public post saying 30 minutes. I would at least pad the time some. If it comes in early hey, great.

As for going off and doing something else while waiting for the site to come back up. Good suggestion and that's what most of us did. BUT we have items that we want posted tonight. We need to get these items out there so whatever else we are doing isn't that important. I want to get my posts out there. Plus the work that we have been doing writing ads for the past 3 days and scheduling the campaign to launch tonight is in jepordy. So it's alot more impact that just 30 minutes or even 3 hours.

Feel free to delete this post at your convenience.

FYI: Web servers always run a little slow when they first come online. We load into memory things like item specific information for all categories one time so that they don't have to load for every single user. That loading process slows things down.

well poop....HOUSE starts in 30 minutes.
I was hoping to do some listing BEFORE it came on *sigh*
I can now...after a horrific lag...get on site but once I click listings it's mega lag and then nothing

:::humming::: Tis the season to be Jollyyyyy...

I guess I'll put a fresh pot of coffee on after HOUSE and plan on growing root in my chair tonight.

Santa has 4 kids to shop for sooooo...SELL SELL SELL

Lots of Sales to you all !!

~Suzy~

email Auctiva and they reply me right back. Here is what they wrote me.


QUESTION: 12/5/2006 4:54:51 PM
We are currently updating our website and database to add new features and fix bugs. This process takes approximately 6 hours every Thursday night starting around 10:30PM PST(-8 GMT). Thank you for your patience. TODAY IS NOT THURSDAY!


ANSWER:


Hello,

I sincerely apologize for the confusion. Our site is not currently down for maintenance as the message states, rather, we are experiencing some technical difficulties at the moment. Our engineering department is currently working on this issue and will have it resolved as soon as possible. Our current ETA for this issue to be resolved is 5 PM PT.

We apologize for the inconvenience and we appreciate your patience with regard to this matter.

Thank you,
Auctiva Support

GREAT! I'm on!! Thanks!

Cardshop,

We could have come back online quicker, but felt it was safer to completely take one drive array offline and use another. Hence the file copy. Not critical data, but what is necessary for the database to be happy.

The biggest problem I have with time estimates is that I come from being a developer myself and haven't transitioned enough into the management practice of "take the engineers time estimate and multiple by 3 and then add another hour... etc...". I appologize for being off with my original 30 minute estimate.

Please let us know here if anyone is still having a problem connecting to the site.

-Kevin

quote:

Originally posted by Suzy:
well poop....HOUSE starts in 30 minutes.
I was hoping to do some listing BEFORE it came on *sigh*
I can now...after a horrific lag...get on site but once I click listings it's mega lag and then nothing

:::humming::: Tis the season to be Jollyyyyy...

I guess I'll put a fresh pot of coffee on after HOUSE and plan on growing root in my chair tonight.

Santa has 4 kids to shop for sooooo...SELL SELL SELL

Lots of Sales to you all !!

~Suzy~

Maybe Santa can bring you a Tivo

[QUOTE]Originally posted by Auctiva Kevin K.:
Here's a server that is up:

Edit: Removing link to direct server. All servers should be ok. http://www.auctiva.com

wahhhhhhh

That link didn't work either.

I am laghing here
I'm sorry if I'm frustrating anyone as much as I am right now but well...at least I am laughing about it right?

:::grabs pom poms and starts cheering:::
Let's Go Auctiva Let's Go !!!

I LOVE Auctiva so please do not take my posts as negative in any way.
Just trying to make light of the situation is all.

So ummmm....Auctiva Kevin ...any new news?

~Suzy~

Working awesome for me right now. Thanks for the play by play Kevin, it's appreciated.

quote:

Originally posted by WST4U.Logan:
Maybe Santa can bring you a Tivo

haha wise guy !!

Good News !!!! I'm In !!!!
woooohoooooo

Well HOUSE starts in a few and I DON"T have TIVO sooo....
Happy Listing to All...I'll Be Back (in best Arnold voice )

~Suzy~

If you've posted or scheduled an ad since the site came back online... it should post fine.

May take a bit longer than usual to show as posted. If it's been over 30 minutes, let me know.

-Kevin

Kevin,

Thank you for the reply. And thank the others that worked hard, under pressure, to get us back up.

Cardshop.

I hope this dosen't take all night I just check the prices at vendio and honestly I prefer Auctiva. The prices in Vendio are kind of high for Newbie Ebay Sellers.

is working for me yeahhh yupi thank you Kevin you rock!!

Still not working for me.

I can't post my listing, tried twice now.

An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

Yep, seems like at least the photo server is down for me. Can't load the page to select images to add to auction.

Everything was up (slow, but up) for last 40 minutes or so. Looking at why errors are coming in again. Guessing it's due to bringing everything back online (including store window) at a peak time of the day.

Will post back in a sec.

Oh oh oh, it's posting, 3rd times a charm.

quote:

Originally posted by WST4U.Logan:
Yep, seems like at least the photo server is down for me. Can't load the page to select images to add to auction.

OK I take that back... I just posted successfully.

I was able to ge one thing listed. Then...... It's down again!!!??? WTF

I just hit all webservers and was able to log on each of them. It's a little flaky now, but running.

quote:

Originally posted by Ralph:
I was able to ge one thing listed. Then...... It's down again!!!??? WTF

I take it back, I'm in. It's slow but working for now

When I say flakey, websites and posting service should actually be ok. Well, I am seeing some error emails come in from people hitting the website. But, it looks like a small % of actual users.

Store windows will be sporadic for the next few hours.

Something is still not happy. Continuing to monitor.

On the plust side, I do see that 5k+ listings have successfully posted over the last hour.

Worked for about 20 minutes, and now can't log in again...

Edit: Now getting the "Maintenance" message when I try to log in.

OK got most of my SCHEDULED posts over to ebay. The latest ones have all failed but I can live with that. I will reschedule/post when I can get back in.

Yeah, looks like you got quite a few auctions up cardshop. Looking at them almost made me want to buy some packs...

Ya Know its Free service But it really should work better !
Sorry but I just wasted over 15 Mins on a listing .Wasted time uploading the Pic Etc. it wouldnt Post the auc . So i tried to SAVE it & lost it all as it wouldnt even save either . It disappeared on me .. If the SITE worked great all the time it would be fantstic! but since it dont i cant say that

hmmm....I'm kinda in kinda not.
It's "moody"

Doing fine and actually pretty quick for a change then BAM! Nothing

Doing the best I can with what I got for now but fingers crossed in hopes this will all iron out real soon.

Thank You Kevin for all you're doing.

~Suzy~

Kevin,
Well if you ever need any sportscards, email me and you'll get a great deal.

As of 7:45, site is running quickly and without problems. Postings are also having no problems.

Store window is still off. Will turn it back on during the 8pm hour.

Store window now serving 50% of the time. Will put it at 100% in a sec...

This is for Kevin....Yes, alot of us were in a panic tonite but I THINK everything turned out ok. So we posted somewhat later than we wanted to--at least we eventually DID post!

Thank you so much for hanging with us, I know I certainly felt better getting updates from you! When they say 'no news is good news' it DOES NOT apply to Ebay and Auctiva!

We would rather hear bad news than no news at all. Thanks for the awesome communication!!

Wednesday AM still doing Thursday maintenance for me. Anybody else?

Yep, me too *sigh*
Was going to schedule some more for later in the week but no can do. I think they took pity on us last night and stopped what they were doing so we could list and now they're back at it again.
Gonna grab some more coffee & wait it out!

......And what really strikes me as funny , is I'm FOREVER having to sign in, sometimes every 10 minutes. It's 11:30 here in Chi-Town and I've been signed in since maybe 5pm yesterday evening!

Hi Community,

It has been brough to our attention that some of our users have continued to receive the Thursday night maintenance message when accessing the Auctiva website. This issue has since been corrected so, those of you who were experiencing this problem, shoudl now be able to access and fully utilize your Auctiva accounts.

Thank you for understanding.

-Mike