New returns policy Ebay UK

Hi rainonthewindow,

Thanks for checking in with us about this change. We are aware that eBay has recently added the option for eBay UK sellers to specify a Return Time Frame and Who pays for return postage when accepting returns and we intend to add these options to our lister page as part of an upcoming site update.

I am unable to provide a specific estimate of when these new eBay UK Return Policy options will be added at the moment, but I will update this thread to let you know as soon as any additional information on this topic becomes available.

If you need any further assistance with your account, please feel free to contact our Customer Support Team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike

Hi Mike

Thank you for your reply and I look forward to seeing these options added in due course.

Cheers

Hi Mike

I have just checked some of my listings and Ebay are defaulting the settings because I am not entering them myself. They are defaulting to "Seller pays return postage" which most sellers don't want. Therefore I will need to manually revise every single listing I make after they have fired through to Ebay until this change is made. As you can appreciate this would be extremely time consuming and could be quite costly if returns take a sudden uplift.
Therefore I feel this change is rather urgent and should be made before the next site update so to keep all the UK Auctiva users updated with Ebay site changes and stop them losing money on returns.
Please treat as a matter of urgency.
Thank you

Hi rainonthewindow,

Thanks for sharing this additional information with us. We have just updated our eBay UK lister page to support these new options, so you should now see two additional drop down menus labeled "Item must be returned within" and "Return shipping will be paid by" when you specify that you will accept returns while listing through Auctiva.

If you encounter any difficulties when using these new options, please don't hesitate to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike

FYI rainonthewindow in eBay you can bulk edit your lsiitngs so at elast you don't have tio chnage 1 at a time