What did they tell you as I might need to do it myself some time in the future as you can never tell with Auctiva
Goes for me too Ruby.
Since I am a stay-home Grandpa this is my only source of income nowadays
Since I am a stay-home Grandpa this is my only source of income nowadays
WHERE ARE MY IMAGES! THIS IS A VERY BUSY LISTING TIME OF YEAR AND IF MY IMAGES ARE NOT VIEWABLE HOW WILL I SELL MY ITEMS? PLEASE FIX THIS ISSUE. THEY WERE VIEWABLE FOR DAYS AND NOW ALL OF A SUDDEN THEY HAVE BEEN REPLACED BY THE DARN SMALL RED X'S. VERY FRUSTRATING INDEEDY.
Beauty,
This is the reply I received from Support:
"Hello Doug,
I apologize for the inconvenience. I would like to inform you that due to some temporary problem you are facing issue.
I would request you to please wait for some time as this issue would be rectified soon.
Please let me know if I can be any further assistance to you in the meanwhile.
Thank You,
Auctiva Support.
Ken M."
So, hopefully they will get a fix in soon.
Doug
Cascade Coin & Collectibles
This is the reply I received from Support:
"Hello Doug,
I apologize for the inconvenience. I would like to inform you that due to some temporary problem you are facing issue.
I would request you to please wait for some time as this issue would be rectified soon.
Please let me know if I can be any further assistance to you in the meanwhile.
Thank You,
Auctiva Support.
Ken M."
So, hopefully they will get a fix in soon.
Doug
Cascade Coin & Collectibles
Me too!!
I posted several listings last night and when I checked them this morning there were no images. My images didn't show in my Auctiva images files either, so I'm working on it. Never happened to me before.
sweetrose
I posted several listings last night and when I checked them this morning there were no images. My images didn't show in my Auctiva images files either, so I'm working on it. Never happened to me before.
sweetrose
It's 12:51 on the East Coast and I have no pictures - then I wonder why my numbers are down... it has been this way for 3 weeks now. No pictures on weekends
no pics for me either
:sadface:
and I was listing some brand new items, too!
:sadface:
and I was listing some brand new items, too!
X Only getting a Big red X instead of half of my pictures...is this a problem for everyone, or just a few?
I SUGGEST THAT YOU DO MAINTENANCE ON WEDNESDAYS INSTEAD OF FRIDAYS SINCE WEDNESDAY SEEMS TO BE THE SLOWEST EBAY SELLING DAY OF THE WEEK. SHEESH! I HOPE YOU ARE WORKING ON THE IMAGE ISSUE AND THAT IT IS RESOLVED QUICKLY.
Jeez, I just had 18 listings end and all were UNSOLD. Couldn't figure it out until I discovered there are NO PICTURES!!!!!!!!!!!!!
Any profit I could have made off the few I sold is now gone. This program is so unreliable and frustrating. PLEASE FIX THIS!!!
Any profit I could have made off the few I sold is now gone. This program is so unreliable and frustrating. PLEASE FIX THIS!!!
No photos here either. My items are selling with no bids as well!
No photos here either, major bummer. I wondering why there were no bids!
I filed a support case, let's see what they say.
I filed a support case, let's see what they say.
Will auctiva cover relisting fees with ebay for those of us who have been having problems? I also had issues where items sold for less than they should have as the pictures disappeared in those critical last 24 hours of the listings.
Nice. I have a high-priced auction ending in 2 hours. First my auction started an hour earlier than it was supposed to due to some stupid time setting I had no idea about and now this. Unbelievable.
I'm having the same problems here in the UK.
It's 8 pm on a Saturday evening and my auctions are ending with no one being able to see my pictures!
How come no one from Auctiva is monitoring these complaints?
It's 8 pm on a Saturday evening and my auctions are ending with no one being able to see my pictures!
How come no one from Auctiva is monitoring these complaints?
I have NO PICS in ANY of my current Ebay auctions..and have not been able to complete any ads due to picture problems. This is costing all of us LOTS of lost bids, not to mention $$$$$$$. Why are there so many problems?????????
Hi Mare3369,
I'm glad you mentioned the time setting - all of my scheduled items are going on an hour before they should. The system says it is using GMT time - have Auctiva forgotten that British Summer Time has ended - or is it still Daylight Saving Time in the US?
I'm glad you mentioned the time setting - all of my scheduled items are going on an hour before they should. The system says it is using GMT time - have Auctiva forgotten that British Summer Time has ended - or is it still Daylight Saving Time in the US?
You need to go into the My Account tab and uncheck the box that says "advance clock 1 hour ahead" or something like that. What is that all about? Can't it just be done on it's own. I had no idea that even existed. Stupid.
Many thanks for that Mare3369,
Getting back to the original thread, any eBay users going into the listings will see that they are advertised as using Auctiva image hosting but that no images are showing?
Hardly a good advertisement for Auctiva!
Getting back to the original thread, any eBay users going into the listings will see that they are advertised as using Auctiva image hosting but that no images are showing?
Hardly a good advertisement for Auctiva!
Your welcome! I am trying to file a support request right now but it is taking forever to connect. I guess there is a long line!
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