Thanks Mike. I would rather purchase insurance from Auctiva, but I'll admit that it is a bit of a hassle to file the support for each transaction. And, the one time that I did file support for the insurance, it still took a couple of days. I don't like to delay shipping while waiting for insurance, and I don't feel good about shipping the item if the insurance won't kick in until after the item is delivered.
I don't want to sound like a whiner here - I'm otherwise very happy with Auctiva. Is this something that will be fixed in the future?