I just have to vent. Hopefully, I am not saying the wrong thing and will not get into legal problems, but----! I purchased a domain name from godaddy.com 2 weeks ago. The lady promised me great customer service, and, that all I had to do was to e-mail her for help. HA!!! I realized that something was wrong--I have e-amiled her 3 times, no replies. Today I spent an hour and half on the phone with a 24 year old customer service person that was very rude and insulting. And, to make it even worse--godaddy does not have an 800 number--only 480 area code numbers--I paid for this rudeness and insults. I still have the problem--he did not solve it. I admit that I am not a computer genius, but, and I didn't mind the $9.20 that I paid for the domain name, but, did I deserve this? I still can't solve the problem either. I am drinking a cup of hot tea to unwind. I just got beat up! I need to be listings, but, I thought that I needed to get the domain name problem solved first. I have no more use for godaddy--maybe some of you do. In fact, some of you may criticize me, but, I will never be beat up as hard as he beat me up--and then he didn't solve the problem. Just be alert to these things!! If I shouldn't have given the company's name, I am very sorry. Now, I feel better!!!
I've had great experience with GoDaddy -- but I haven't had to test their customer service yet either.
If nothing else, you should file a complaint and see if they'll make it right for you.
If nothing else, you should file a complaint and see if they'll make it right for you.
quote:Originally posted by betty122243:
I just have to vent. Hopefully, I am not saying the wrong thing and will not get into legal problems, but----! I purchased a domain name from godaddy.com 2 weeks ago. The lady promised me great customer service, and, that all I had to do was to e-mail her for help. HA!!! I realized that something was wrong--I have e-amiled her 3 times, no replies. Today I spent an hour and half on the phone with a 24 year old customer service person that was very rude and insulting. And, to make it even worse--godaddy does not have an 800 number--only 480 area code numbers--I paid for this rudeness and insults. I still have the problem--he did not solve it. I admit that I am not a computer genius, but, and I didn't mind the $9.20 that I paid for the domain name, but, did I deserve this? I still can't solve the problem either. I am drinking a cup of hot tea to unwind. I just got beat up! I need to be listings, but, I thought that I needed to get the domain name problem solved first. I have no more use for godaddy--maybe some of you do. In fact, some of you may criticize me, but, I will never be beat up as hard as he beat me up--and then he didn't solve the problem. Just be alert to these things!! If I shouldn't have given the company's name, I am very sorry. Now, I feel better!!!
Oh you're fine giving the company's name. Don't worry.
You drink your tea and take many deep breaths.
Here's where I've bought all of my domain names in case you want to dispute the purchase with Godaddy.
I've had great luck with them.
Now, I have heard that the email addresses with GoDaddy are VERY touchy as far as getting your email and such. This information isn't from a message board or heresay..its from actual persons I know. But since I don't have GoDaddy, I can't state one way or another.
I don't have a problem with my email because I have control over the email controls. If you're selling...that's an absolute positive gotta gotta have. Because of sending and receiving email from your customers.
http://www.namecheap.com/
Blessings honey,
Donna
Godaddy Sux. I just left them recently for 1and1.com
Godaddy uses VERY aggressive filtering on the email servers, and I was loosing email without being told it was being dumped. After about a year, I figured out the pattern, brought it to the attention of customer service, and after a few weeks of pressing my case to get past dummy level one, I finally got an officer of the company.
The end result: tough. This is the way we do it. Sorry.
Bye Bye Godaddy. 1and1 was cheaper too and now *I* control all filtering options, which I keep turned off.
Now the mail that used to get dumped comes right through.
Godaddy uses VERY aggressive filtering on the email servers, and I was loosing email without being told it was being dumped. After about a year, I figured out the pattern, brought it to the attention of customer service, and after a few weeks of pressing my case to get past dummy level one, I finally got an officer of the company.
The end result: tough. This is the way we do it. Sorry.
Bye Bye Godaddy. 1and1 was cheaper too and now *I* control all filtering options, which I keep turned off.
Now the mail that used to get dumped comes right through.
quote:Originally posted by JeffS:
Godaddy Sux. I just left them recently for 1and1.com
Godaddy uses VERY aggressive filtering on the email servers, and I was loosing email without being told it was being dumped. After about a year, I figured out the pattern, brought it to the attention of customer service, and after a few weeks of pressing my case to get past dummy level one, I finally got an officer of the company.
The end result: tough. This is the way we do it. Sorry.
Bye Bye Godaddy. 1and1 was cheaper too and now *I* control all filtering options, which I keep turned off.
Now the mail that used to get dumped comes right through.
Nice to see you and hear your opinion Jeff.
Take care, Donna
Grrrrrrr - when it rains it pours 
There now I fell better, well not really but it helped
There now I fell better, well not really but it helped
Arr. I guess I'll jump in here.
<deep breath> The thing that really honks me off is blue M&M's.
There. I said it.
CB
<deep breath> The thing that really honks me off is blue M&M's.
There. I said it.
CB
quote:Originally posted by Capt. Binghamton:
Arr. I guess I'll jump in here.
<deep breath> The thing that really honks me off is blue M&M's.
There. I said it.
CB
Well blue M&M's are better then blue . . .
Hey that was therapeutic, at least I made myself laugh 
quote:Originally posted by wahm922:quote:Originally posted by Capt. Binghamton:
Arr. I guess I'll jump in here.
<deep breath> The thing that really honks me off is blue M&M's.
There. I said it.
CB
Well blue M&M's are better then blue . . .
Thats why I keep a pack of Green M&M's in my pocket at all times for just such an emergency.
How's those green ones working for you these days 
quote:Originally posted by JeffS:
Godaddy uses VERY aggressive filtering on the email servers, and I was loosing email without being told it was being dumped.
If you don't mind me asking, what kind of mail was being dumped? I presume you mean mail that you wanted so what wasn't passing the filters.
Just curious as I never even check my GoDaddy mail at the site but pull it all in through Outlook.
GoDaddy was using what they refer to as "anti-phishing techniques" that was causing all sorts of email to be lost.
Something as simple as someone having their own domain (so their return address is 'mydomain.com') but they send through the SMTP server of their ISP. So the sending domain is not euql to the return domain. Dumped. No notice, no nothing. dumped.
Another example was placing a link to a web site in the body of a message. If the domain of that URL was different that the domain of the from address, dumped.
There were other instances I've forgotten about. I don't really care about it anymore as I'm no longer a customer of theirs. Their customer support was USELESS. It was constant finger pointing away from them. It wasn't until I got an officer of the company that I started getting solid answers. The end result was like something from Star Trek, and Mr. Spock. The needs of the many outweigh the needs of the few, or the one.
They were uninterested in the fact I was loosing mail. They felt they were "protecting me". I told them I was leaving as an unsatisfied customer. I voted with my feet.
I was not only loosing mail from list servers, I was occasionally loosing mail from eBay and Paypal that releated to my sales. Unacceptable.
I feel better too because I went from a plan that cost $25 a year to $12 a year at 1and1.com and I full control of the filtering. I have it all turned off and I no longer loose any mail.
Something as simple as someone having their own domain (so their return address is 'mydomain.com') but they send through the SMTP server of their ISP. So the sending domain is not euql to the return domain. Dumped. No notice, no nothing. dumped.
Another example was placing a link to a web site in the body of a message. If the domain of that URL was different that the domain of the from address, dumped.
There were other instances I've forgotten about. I don't really care about it anymore as I'm no longer a customer of theirs. Their customer support was USELESS. It was constant finger pointing away from them. It wasn't until I got an officer of the company that I started getting solid answers. The end result was like something from Star Trek, and Mr. Spock. The needs of the many outweigh the needs of the few, or the one.
They were uninterested in the fact I was loosing mail. They felt they were "protecting me". I told them I was leaving as an unsatisfied customer. I voted with my feet.
I was not only loosing mail from list servers, I was occasionally loosing mail from eBay and Paypal that releated to my sales. Unacceptable.
I feel better too because I went from a plan that cost $25 a year to $12 a year at 1and1.com and I full control of the filtering. I have it all turned off and I no longer loose any mail.
Hey, thanks for the answer, Jeff. I appreciate the reply.
My pleasure Rick. I hope I could help you or anyone else either stay away from the problems or figure out why you have a problem. I wish I had known what was going on there. I put up with it for a year just thinking it was the natural unreliability of email, when all along it was them.
Well, I've been with them for nearly two years, I guess. I haven't had any serious e-mail problems that I'm aware of and I have the spam filtering turned off, so we shall see...
Here I go again--I wrote on April 18 my bad experience with godaddy over my domain name. Guess what, I called again today to see if I could get technical support and get this problem solved. Same thing happened--but I was smart enough this time to say I will not tolerate these insults, especially paying the phone bill, so I am saying good bye. They insulted me again and talked down to me again. I am not a computer genius, and, maybe I don't know what to ask to get this solved know what to ask to get this solved, but, I don't deserve this treatment again. I had a wonderful worship experience this morning at church, so, right now I am going to read Isiah 40-41 about how our Lord comforts us. I don't intend to call godaddy again. I will consider going with another company, but, for the next few days I am going to do a major number of auction listings to get over this. 
Earlier in this forum, I wrote about my USB cable for my camera. I did get a card reader--and I finally got the magic touch down and able to use it effectively. However, before purchasing the card reader, I ordered a new cable. It arrived today...DOESN'T WORK. Oh, it's going to be another lovely week. But hey---it's SPRING!!!
Oh, it's going to be another lovely week. But hey---it's SPRING!!!quote:Originally posted by Rick Bradford:
Well, I've been with them for nearly two years, I guess. I haven't had any serious e-mail problems that I'm aware of and I have the spam filtering turned off, so we shall see...
Rick, you can't turn everything off. Yes, the spam filtering is off, but even if it were on those emails do not get dumped. They get "**SMAM**" added to the titles, and you still get them. I'm talking about the emails subject to the anti-phishing filtering. These are simply DUMPED, you never see these.
Betty122243: Try 1and1.com
quote:Originally posted by JeffS:
Betty122243: Try 1and1.com
But be careful with them. Their customer service is horrid. I had a terrible experience with them, they froze my account twice with absolutely no explanation. Both times they said it was a "mistake". Both times I spent about 2 hours on hold waiting for customer support. One time, when someone finally answered, she spent the whole time laughing at me. And both times, it took about 2 days before they unfroze my account.
Terrible service. Great prices, but terrible service.
I use
http://www.namecheap.com
to buy my domains.
I use different hosting.
Bought the hosting off eBay as a matter of fact and haven't had a moment's problem. That I know of.
<knocking on wood>
Love 'em,
Donna
http://www.namecheap.com
to buy my domains.
I use different hosting.
Bought the hosting off eBay as a matter of fact and haven't had a moment's problem. That I know of.
<knocking on wood>
Love 'em,
Donna
Have used Namefly.com here for a couple years to buy my domains. I have them on various INS. No problems.
My original site was on Freeservers.com but found out (too late) that they registered my domain name "in their" name, therefore I couldn't transfer it to another provider. Had to cancel, then wait for the name to expire and become available again.
CB
My original site was on Freeservers.com but found out (too late) that they registered my domain name "in their" name, therefore I couldn't transfer it to another provider. Had to cancel, then wait for the name to expire and become available again.
CB
Camping is so therapeutic, what a wonderful weekend 
finding a place to live in 30 days is IMPOSSIBLE!!!!!!!!! I'M SOOOOOOOO ANGRY!!! It shouldn't be allowed to give someone 30 days notice!!!! Looks Like A Tent is gonna be home, unless something changes realllllllly fast.
OMG ... this is so messed up. I have someone emailing me claiming to be my late husbands child. James had no kids, we were together for 12 years this is not something he would of kept from me, we wanted kids of our own but he couldn't. This is just sick, I'm not emotional stable enough to deal with this.
quote:Originally posted by AngelLisa:
finding a place to live in 30 days is IMPOSSIBLE!!!!!!!!! I'M SOOOOOOOO ANGRY!!! It shouldn't be allowed to give someone 30 days notice!!!! Looks Like A Tent is gonna be home, unless something changes realllllllly fast.
Strength is sent.
I'm sorry this is happening to you.
Ignore the emails, block the email address and move on..it's a sick person taking advantage of your emotional state.
Many prayers sent,
Donna
quote:Originally posted by Suthrnjewl:quote:Originally posted by AngelLisa:
finding a place to live in 30 days is IMPOSSIBLE!!!!!!!!! I'M SOOOOOOOO ANGRY!!! It shouldn't be allowed to give someone 30 days notice!!!! Looks Like A Tent is gonna be home, unless something changes realllllllly fast.
Strength is sent.
I'm sorry this is happening to you.
Ignore the emails, block the email address and move on..it's a sick person taking advantage of your emotional state.
Many prayers sent,
Donna
I agree.
Sending good thoughts / prayers your way.