Only some pictures are showing in the scrolling gallery. How to fix?

mlsheldMember

Hi

I've had no problems with the scrolling gallery for about the past year.

However, over the last week or so, some of my pictures aren't showing up in the scrolling gallery on eBay (see http://www.ebay.com.au/itm/151...2649#ht_1894wt_1402).

Some of the items are new, others are relists - there doesn't seem to be a pattern. How can I fix it?

Thanks

5/16/138:28 PM

❤️ 0

Original Post

Replies sorted oldest to newest

auctivamikedAuctiva Customer Support Manager

Hi mlsheld,

Thanks for bringing this to our attention. I am not quite sure why the images for many of your items were not showing up in your scrolling gallery, but I just ran a command to retry the creation of those scrolling gallery images and confirmed that they are all showing up now as a result.

If you continue to encounter difficulties of this nature moving forward, please contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option and we will look into your situation further.

I hope this helps!

-Mike

5/17/1312:40 PM

❤️ 0

mlsheldMember

All fixed - thank Mike!

5/17/136:13 PM

❤️ 0

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...