PLEASE HELP !!! ALL OF MY IMAGES ARE GONE FROM ALL OF MY ACTIVE LISTINGS ON EBAY

Mike,
Ping results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping s3-external-1.amazonaws.com

Pinging s3-external-1.amazonaws.com [72.21.207.136] with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 72.21.207.136:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

massapequa park 11762
however i checked a friends listings who is in PA dimondarmymom and her photos from auctiva are also not listing. i dont think she is on optimum.

Thanks for posting the results of your ping commands, dressrecycle and aviva-la. I'll pass that information over to our IT team so they can do what they can to get it into the hands of the parties that can resolve the problem. If anyone else can run the ping command and let me know the results, it would be much appreciated.

I didn't mean to exclude you from my previous round of "Thank you's", Mama J! We were just typing at the same time. In any event, thanks for taking the time to run the ping command and post the results.

Mike,

Thanks for all your help. If I run this trace thing, can you tell me the exact language I should use with the inevitable idiot I am going to reach at Cablevision? (I, too, am on Long Island, in NY.) Thanks!

On the phone with cablevision right now. There is an outage and this has been reported to them. I am on hold. The saga continues.....

hey bigvolley and all others:

I just got off the phone with cablevision IT Internet department. They are aware of the activa/amazon problem and are trying to fix it. I have told them that is has been down all day-He was very helpful and said that it would be fixed as quickly as possible. He sounded like he knew what was going on; and that he understood how auctiva affects ebay. I will call back if it's not restored in a few hours. This is all due to an outage I am guessing which is in my area.

Hi Mike,

Thank you for your help but with all due respect Auctiva owns this problem. Auctiva contracted Amazon S3 not the individual users, it is futile contacting Cablevision as there is no contractual obligation on our part other than using them as a service provider, Auctiva and its'contract with Amazon is liable for this issue. The expectation that the onus should be on Auctiva users just strikes me as ridiculous. Clearly you've seen from the board response that many of us have taken the time to contact Cablevison but ultimately it is not our responsibility. I think Auctiva needs to step up to the plate and claim ownership of this problem. As Dressrecylcle stated we are all losing money for each minute that the NY metropolitan area cannot view our pictures.

Once again, thank you for your personal help but your company need to take some responsible action.

I am not on cablevision. I have my internet thru AT&T. I had over 40 listings with no pictures. The rest are all fine. As for others being able to see them, that is not the case as I had my spouse go into my store from work, and she saw the same problem. Lets stop passing the buck and get the problem fixed. I ended all of my listings, and will now have to relist them, if and when the photos show back up.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\xxxxxxxx>ping s3-external-1.amazonaws.com

Pinging s3-external-1.amazonaws.com [xxxxxxxxxxxx] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for xxxxxxx:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\xxxxxx

I am on the phone with cable again as I type! They say my call was esculated and declared a NY outerage through lighpath @ 4:10 EST. They originally gave a 4 hour window for an expected running time....and changed it during the converstaion. Now, they claim it should be resolved within an additional 4 hours...as per Marco the IT Rep. He's located in the US...in their Connecticut office.

19:27 hours EST

Pennie

Hi Community,

Thanks for the info everyone. The ping commands didn't end up providing any more useful info and the diagnosis is still the same as I described in my most recent posts. According to our IT team, if you contact Cablevision and give them the trace route, it will demonstrate to them that the problem lies with the lightpath.net hop and should let them know what needs to be addressed.

Our IT team does not feel the results of the ping command will help so there's no need to give them that unless they specifically request it. I will update this thread as I learn more, but there's not really much more we can do at this point.

-Mike

Dear Pennie,

That's great to hear, at least that they acknowledged it (not necessarily the 4 hour window). Thank you very much for posting that information. I'm sure the other members of the Auctiva community who are being affected by this appreciate you sharing that here as well.

-Mike

Mike -
I'm old IT - no need to thank me till it's over! I've dealt with Cablevision for a long time - Their answer is always vague, so I'm going to re-route my images temporarily.

Just got off with Cablevision IT. At first he had no idea what I was talking about! I had to read messages from the forum to him. He put me on hold and came back and said this is area wide...duh...and they have no idea how long this will be to fix but they are working on it....shesh!

Ok, my pics are back. How about everyone else?

I'm up and running. Anyone else resolved as well?


Thanks for your help Mike!

Hallelujah they're back. Thanks all.

FIXED! Who'd a thunk it? Hallelujah!

i am back up and running as well.
well that was a big scare. Thanks everyone at least this worked out pretty good.
AMY