Posting Problems on Auctiva.com Website (3/9/09)

Hi Community,

Update - As it turns out, it appears these listings are posting successfully and that they are incorrectly bring reflected as failures within Auctiva. We are working to get this problem resolved as soon as possible.

In the mean time, DO NOT try posting your items again just because they are listed as failures within your Auctiva account, as you may end up with duplicates. You should only try posting the item again if you check your eBay account and verify that it has not been successfully posted.

I will post further updates on this issue to this thread as additional information becomes available. Thanks for bearing with us!

-Mike

Hi Community,

Update - I just heard back from our engineering team regarding this matter and am pleased to report that this issue has been resolved such that these incorrect status messages should not be returned for any listings moving forward. Listing that reflected failure messages from between 2:45 PM PT and 4:30 PM PT have the potential to be incorrect.

However, we are still looking into whether there is something we can do to remove any false failure messages that were generated while this problem was ongoing from the accounts of our users. Therefore, you should still check your eBay account to verify whether your items have posted before attempting to post them again through Auctiva.

I will post further updates on this issue to this thread as additional information becomes available. We will be posting an alert message about this on the Auctiva.com site as well.

-Mike

Hi Community,

Update - I am pleased to report that our engineering team was able to clear out all the false failure messages from the Events and Scheduled Listings pages of the users that were affected by this issue. Therefore, these incorrect failure messages should no longer be showing up.

It is possible that we may have deleted some legitimate failure messages while doing this. If you try posting an item that failed to post earlier again and another error is returned, the new error message should be a legitimate one.

If you have any additional questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike