PREVIEW problems. Please fix!

I am having the same problem with the Preview!!! I have free listing tonight & it is costing me $$$$$!!!! PLEASE fix ASAP!!!!

Hi Vina & klrdolls,

I'm sorry to hear about the difficulties you are experiencing. I am not sure what may be causing the preview page not to load for some of your listings as you have described, so contact our Customer Support team using the "File Support Case" option under the "Help" tab and we will look into your respective issues further.

Historically, issues with our preview page have rarely had any impact on how the listings in question appear when submitted to eBay so I suspect that you could still post these items and that they would show up fine on the eBay website.

If you decide to give that a try, I recommend posting one listing first to make sure you are pleased with the result before posting other items that exhibit the same preview page problem in bulk just to make sure the issue is limited to the preview page.

We appreciate you bringing this to our attention.

-Mike

Hello again,

I just had a chance to review some cases we have received about current preview page problems similar to what you described and, although I am still uncertain exactly what caused the problem, our technical team is looking into the issue and we will put a solution in place as soon as possible.

Also, in the each example of this behavior I reviewed, I was able to successfully preview the saved listings in question using the "Preview" option on the Saved Listings page itself even though the template and description did not show up when I attempted to preview the items from the lister page.

Therefore, you may still be able to preview these listings in the mean time by using the “Preview” button next to each item on your Saved Listings page, which can be found in the “Actions” column with a magnifying glass on it.

-Mike

Hello again,

The issue that was causing the description not to show up on the preview page for some listings should now be resolved. If you encounter any further difficulties with the preview page moving forward, please contact our Customer Support team by mousing over the "Help" tab and selecting the "File Support Case" option.

-Mike