anyone else got this problem
start to do lisiting and description editor is showing my pre filled info then it slowly vanishes and reapears then disappears again..never to return...very frustrating...so have given up
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I am having the same problem. The description disappears and it is near impossible to get it back.
Same here nothing in my description box on my saved templates
No ghosting, just a lot of white space. Which means I can't create auctions. It is starting to sound like a Firefox specific problem. I am using version 2.0.0.16 with Windows 98 SE.
I hate MS IE but guess I will give it a go.
Hope Auctiva will continue to support Firefox!
I hate MS IE but guess I will give it a go.
Hope Auctiva will continue to support Firefox!
i'm having the same problem too-everything looked just fine wheni logged in..was working on item details; after i finished tried to save; confirmation panel ghosted red then green and confirmed the save, but it's not there and now none of my listing profiles are there..
And BTW guys i use MS IE so it's not an exclusive firefox problem
And BTW guys i use MS IE so it's not an exclusive firefox problem
I have tried IE, FF and Safari with the same problem. Sometimes descriptions load OK...but at other times they load as a ghost then slowly fade away and sometimes the description section just loads up blank. Very frustrating. Also don't like that they took away the "drag and drop" image loader that only worked with IE. The new image loader is much slower no matter which browser I use!
at the moment for me Internet explorer is working fine but firefox is doing what everyone else mentioned
I'm having the same problem. At first I was getting something HORRIBLE with blue-on-blue and everything all on the left side of the screen with all the links in one long column, but refreshing got rid of that.
But now I';m having the ghost problem. I even tried using the "IE TAB" that can be used in FF, and it doesn't work either.
I can't list!!!!!
But now I';m having the ghost problem. I even tried using the "IE TAB" that can be used in FF, and it doesn't work either.
I can't list!!!!!
In Firefox 3 all the descriptions in my saved listings are totally gone. Just white space.
It does work in IE but that puppy is slower than a turtle stuck in the mud trying to run backwards.
Doesn't work in the new Google Chrome either.
Good thing I didn't want to list anything this week but I did want to work on revising saved listings for next week.
It does work in IE but that puppy is slower than a turtle stuck in the mud trying to run backwards.
Doesn't work in the new Google Chrome either.
Good thing I didn't want to list anything this week but I did want to work on revising saved listings for next week.
Me too! Firefox and IE both. And I really DO want to list today - 5p listing in the UK. Is anyone listening at Auctiva?
My description box is missing with both FF and IE6, same when trying to edit or create similar.
And today is 5p listing day in the UK !!
And today is 5p listing day in the UK !!
There is no description editor in IE or Firefox. There is one in Chrome but it's "grayed" in HTML and not editable. The links for HTML mode and Full Size editor don't work in any of the three browsers.
Has anyone put a ticket in yet?
Scott
Scott
Yup - awaiting a response!quote:Originally posted by Scottg:
Has anyone put a ticket in yet?
Scott
Very frustrating!! I have lot's of things to revise to relist and nothing! Has anyone tried to relist and looked on ebay to see if description is there? If it is there then we can edit it that way..right?
Firefox 3.0 is what I am using and the same thing is happening to me. This is why I continue to pay for Mr Poster. If this is still a problem tomorrow I will forget the nice looking listings and list with Mr Poster
What always bothers me about the online version is that there is never anything on the website which tells you if there is a problem. If there was, we wouldn't waste our time trying to list items during this kind of a downtime
What always bothers me about the online version is that there is never anything on the website which tells you if there is a problem. If there was, we wouldn't waste our time trying to list items during this kind of a downtime
Hi Community,
Our technical team implemented a fix that we hoped would resolve this problem last night, however, you may need to clear your cache for your browser to load the new code from the lister page. You can clear your cache in the Firefox browser via the following process:
-> Please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button.
Once this process has been completed, close and re-open your Firefox web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you continue to experience this problem after clearing your cache, please let us know by posting to this thread.
-Mike
Our technical team implemented a fix that we hoped would resolve this problem last night, however, you may need to clear your cache for your browser to load the new code from the lister page. You can clear your cache in the Firefox browser via the following process:
-> Please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button.
Once this process has been completed, close and re-open your Firefox web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you continue to experience this problem after clearing your cache, please let us know by posting to this thread.
-Mike
Scott, In over a year of using Auctiva they have never responded to ONE email or trouble ticket that I have filed. That's why I'm here-on the community board....
Mike, I am not using Firefox, I'm using Internet Explorer. Do you suggest the same for IE?
Hey Mike I cleared the cache and cookies and it worked for a moment and then went back to a blank description. This is on Firefox. IE was working ok for me lastnight and I will check it now and make sure it still works