Q abt Feedback Rollover

Hi Ann in Florida,

Thanks for contributing to our forum.

Yes, if you have enabled the Auto Feedback option within your account, our system should automatically leave your stored feedback message(s) when the conditions you have set up have been met and the “Leave/View Feedback” button (look for the star icon in the “Actions” column) on your Transactions page should appear pushed in to show that you have left feedback.

However, we are aware of a current issue which is causing the Auto Feedback service not to function properly in some cases and it appears your account may be impacted by that issue.

I am uncertain when we will have a solution for the issue in place at the moment, but I will make sure your case is included in the investigation and will update you again through this thread once the issue has been addressed or any other related information becomes available.

For the time being, you could potentially leave feedback for your buyers manually, either individually or in bulk, using the “Leave Feedback” button along the top of your Transactions page.

We apologize for any inconveniences this may be causing.

-Mike

On my sales page, none of the feedback is showing up. It appears this started happening several weeks ago, mid-December

Hi Community,

I just received an update on this issue from our technical team and am pleased to report that we have just released a change intended to resolve this issue, so we expect that our Auto Feedback service will resume leaving feedback for your buyers based on the conditions you have set up within your account once again moving forward.

If you notice any remaining issues of this nature, please contact our Customer Support team directly from the "Help" tab within your account. Thanks again for helping to make us aware of this.

-Mike

Hi Community,

Unfortunately, we have been monitoring this situation since the change we made yesterday and it appears that our Auto Feedback service is still not working consistently as we had hoped, so you will likely continue to see the same behavior for the time being.

At this point, our technical team is going back to the drawing board to determine how this issue can be resolved once and for all, and I will continue to keep you posted through this thread as any additional information becomes available.

I hope to have some good news for you soon!.

Sincerely,
Auctiva Support

Hi Auctiva support, The auto feedback is not working on my account. I have opened a case for this issue. How long do you anticipate this problem to continue. I don't know if I should start to manually leave feedback or wait to see if you can resolve my issue. Regards, Allsew

Hi Allsew,

I'm sorry to hear that the Auto Feedback service is not working properly for your account either.

Our technical team is still looking into the current issues with this aspect of our service and we will address them as soon as possible, but I am still unable to offer a specific estimate of when these issues will be resolved at this point in time.

However, I have confirmed that we have the support case you opened about this on file with respect to the matter and we will update you through that case as soon as the issue impacting your account has been resolved or any other related information becomes available.

In the mean time, you can potentially leave feedback for any of your items manually (either individually or in bulk) from the Transactions page within your Auctiva account using the blue “Leave Feedback” button along the top of the page.

-Mike

Any further news on this? It's been out for months now.

Hi Dalin,

Thanks for checking back in with us on this.

We have made some adjustments that have improved the functionality of the Auto Feedback service for some users who have experienced difficulties, but we are still seeing instances where it is not working and we will have to do some more work to get that aspect of our service when we want it to be.

The issue with the Auto Feedback service has also been sporadic for a number of users who have encountered difficulties of this nature, so it is possible that you will see some improvement before we are able to fully address the remaining issues.

-Mike