Relist not working right

blavannMember

I have been using Auctiva Inventory and Relist for a while now with no issues.

I have been using it on a trial before I get my big orders in, so theres minimum enough stock I can keep track of it, before I rely on it to keep track of 100+ listings regarding 500+ stock

All has been going fine, I set up my inventory, make the listing, add the inventory item and I use a base "relist by inventory" profile.

The relist profile is set up to relist if no items sold, or relist if 1 item remains in inventory.

So far this has been going ok. Until last night, a polo shirt ran its auction and didn't sell. Auctiva inventory still showed at 3 inventory (3 in stock, and 1 in auction) even though the auction ended and never relisted it. I had to relist it myself, and edit the stock to show 4, (so that when I relisted it there was 3 in stock and 1 in auction).

Today I sold another item, nearly an hour ago, Auctiva has not relisted it, in fact its still showing in Auctiva as Active. This item is not listed, if I click on the item number beside it it clearly shows sold, its even been paid for!

but its still sitting as active, and its not relisted.

Have I done something wrong? Because if this keeps up I can't trust Auctiva to keep track of over 500 units of stock in over 100 auctions.

I can't relist it from Auctiva because its Active, and if I relist it through ebay it won't have the inventory and relist profiles.

What do I do?

6/25/088:57 AM

❤️ 0

Original Post

Replies sorted oldest to newest

dannoMember

Hi,

I believe the relevant issue is "Closed" detection of a listing. Auctiva periodically updates their database with a sync against eBay, that cycle occuring about every 4 to 6 hours. However, I've seen cases reported and personally experienced longer delays in that update occuring. A Buy-It-Now is not a "scheduled event", like the normal end of auction-sytle listing. It's possible a scheduled event has better treatment, i.e. is anticipated by the system. Closure by update is a weakness in the Auto-Relist processing concept that may be unavoidable using the current methodolgy of update (if I'm even correct on how it works).

Question: Are you using eBay or Auctiva checkout? I'm asking because I don't know if the Checkout process would help Auctiva detect the closure/sale.

Danno

6/25/089:25 AM

❤️ 0

blavannMember

Ebay,

I used to use Auctiva, but their downtime is during the day for me, so it meant my customers can't checkout for half a day.

It usually works well for me, I have boxers on the same thing, and they relisted instantly, just seems to have taken a thing against this polo shirt.

Its even still in my Auctiva store - The medium red Multi colour
http://store.auctiva.com/bvbargain

6/25/089:50 AM

❤️ 0

dannoMember

quote:
I have boxers on the same thing, and they relisted instantly,

Was that a relist due to sale or end-of-listing without sale?

I see Auctiva Mike is posting today. I hope this thread gets his attention. It would be good to understand how this particular event (Auto-Relist) is processed. When you understand how something works behind the curtain

, it helps plan how to best use it.

Danno

6/25/0810:20 AM

❤️ 0

blavannMember

boxers are new stock, so far they've been relisting due to sales. As soon as they are sold, they are relisted literally seconds later. No matter the time or day.

Even boxers that I sold today relisted, everything was going fine until that red polo.

Even sold other polos and they've sucessfully relisted.

6/25/0810:26 AM

❤️ 0

blavannMember

ok now its relisted.

Must have just been a delay.

would be nice to know if it fixed automatically, or did Auctiva Mike see the post and fix it?

6/25/0810:32 AM

❤️ 0

dannoMember

In that case, it may simply be an error/outage in the system. I would recheck to make sure the Auto-Relist profile was applied to the listing and perhaps file a Support Case giving Auctiva the details on the failed Relist last night. Since it's a new feature, every little bit of feedback helps iron-out any wrinkles in the system.

BTW...if you've been getting instant relists on BIN sales, I've very impressed with Auto-Relist. Apparently, there is a direct feedback mechanism from eBay at work. Hmmm....could that have been the cause of last night's failure? Didn't think it could also have been an eBay problem.

Danno

Edit: Just saw your last post....watched pots to boil.

6/25/0810:32 AM

❤️ 0

blavannMember

yes all my sales are BIN

So far I have had no problems, just that white polo, which btw has just had its stock refunded, so nw had to adjust again to take one out lol

but luckily it hasn't relisted again.

And the red one has now relisted.

Thanks for all your help though Danno, just seems be a delay that there isn't usually.

I'm used to seeing the pop up for item sold, and as soon as I check my ebay (literally a minute later) the new one is listed.

6/25/0810:34 AM

❤️ 0

dannoMember

Self-correcting systems.....now there's a concept. Aint' it fun to let the computer run things? Reminds me of a famous movie and quote about things that aren't quit right in the opinion of the computer ...

HAL: "It can only be attributable to human error." 2001 A Space Odyssey

Danno

6/25/0810:44 AM

❤️ 0

blavannMember

Just an update

Sold another polo and it relisted instantly.

Site must just have been having its lunch hour earlier