Request for help please with image folders

I don't know why you are having problems deleting them, however, once I wrote support about an image in a listing and in tracking down issue I realized that images I had deleted LONG ago were still there hanging around there in deleted folder. Was told by support that my old images were still in deleted images that there was glitch in system that was causing them NOT to deleted and they deleted them. I rarely delete pictures so could have easily gone over. IF I had been being charged overage fees I would have GONE NUTS as some of the photos were VERY< VERY< VERY OLD and I wonder how many people were paying at extra 9.95 for 2nd GB of photos.


You may want to write support and ask them why...just be sure you want all ones in there really deleted, as they will do it manually immediately IF it is that system is not doing them itself.

Thank you lookandbuyme. It's still not working so I'll take your advice and write customer support. I appreciate your reply.

I know you are newbie to forums but possibly not to listing. Make sure you have not been charged if you went over on your image storage plan if it was system error. If you are like me don't want to pay over for anything!

Hi looknrnd,
Sorry you are having trouble with image folder deletions. I couldn't duplicate the error on my end, but if you are still having trouble, feel free to file a support ticket so the techs can dig a little deeper into the issue. Good luck!

http://www.auctiva.com/help/requesthelp.aspx

Thanks again Jenny! Nice customer service. I'm going to enjoy using Auctiva!

lookandbuyme,
Will do and thanks for the help!