Run time error

Hi: I just walked into today's wonderful world of not being able to list. Auctiva is really screwing the pooch on a good thing.

Wow and I can't even put in a help request because of all the run time errors. I even got rid of the family for a few hours to get some major listing done. So sad

Oh boy here we go again i am having the same problem as the rest of you

And then, magically, everything is working fine and I couldn't be happier. C'mon, Auctiva, we don't need this roller-coaster ride. If paying for the service would make it more reliable on heavy days, I'd pay.

It finally lost my listing. Thankfully I copied it and pasted it into wordpad so when and if we can ever list again it won't take forever to redo.

Anybody heard an eta on being up and running?

not here

This is CRAZY!!!!! I have been trying to post my listings all day long. Auctiva is great with it works correctly, but it is HORRIBLE when it is broken. The company does a poor job at letting the customer know there are problems and a TERRIBLE job at giving a potential fix time (actually they usually just ignore the question of a potential fix time). Another weekend of posting destroyed due to Auctiva's problems. Auctiva you really have to get it together!

This entire situation is absolutely frustrating. At this point all I want is some communication. Even if the statement is 'it won't be working for a week' would be okay as long as someone told us. (jut my opinon of course)

I work a 9 to 5 weekdays (as I'm sure many of us do) so the weekends are all I have to list. When I come home during the week, there's dinner, spending time with the family, laundry, regular life to deal with. It's bad enough my poor 4 year old has to endure a day of boredom so I can list...but when she has to do it and I'm losing time, money AND listings...ARGH!!

Like EVERY Sunday.. This is when it is the BEST or WORSE of all things..

I have down time on Sundays to do my listins and then this is what USUALLY happens..

You cant blame Auctiva..its the WORD OF MOUTH that has made this site soooo popular.

You cant beat the Price and the PICTURES are the best online.!!!

Now if we can get people to CLEAR the OLD PHOTOS from the past auctions this might FREE up some much needed bandwith.. ya think??

Try again.. it will be working soon..!!

u505, removing old pictures is a fantastic idea. So great that when the site comes up, guess what I'm doing first.

I do love Auctiva. I really like the ease of use, the templates, can't beat the picture service at all. I've managed to sell some stuff for a higher amount due to the enlarged pictures.

My biggest complaint is the lack of communication. I've experienced it when filing a support request as well.

I've been having the same problems off and on for the better part of the week. The problems seem to be worse at what are the popular listing times, evenings and weekends. It would be nice if someone could inform the community of what the problem is and when it is likely to be resolved. It is getting frustrating.

I clean out my old images religiously, who wants to wade through them all when listing? I can't believe that is the problem. I think their servers must be overwhelmed.

Working on listings and have them go erase when saving is getting real old! Filing a support case, is equally pointless, since the same thing happens? COME ON AUCTIVA, STOP WASTING PEOPLES TIME AND RESOURCES!!! IF YOU HAVE A PROBLEM (WHICH OBVIOUSLY YOU DO) PLEASE STATE THE PROBLEM AND ESTIMATED FIX TIME! I DON'T APPRECATE AN ENTIRE DAY OF WORK AND SUBSEQUENT WEEK OF NO AUCTIONS!!!

I sure wish auctiva would hire a weekend and night crew to keep booting their computers. Every weekend it's a battle. Come on guys... put down the beer and re boot!!!

I haven't even started to list tonight and by reading you guys post I'm afraid to! Anybody started to get things to list yet?

I was somehow able to get an IE session to connect to my listings page, but when I try to create a new listing, I get the runtime errors again. See my separate post for more details.

I guess I'll go ahead and give it a try and let you guys know if the listing goes through. If not I'm not going to fight what is obviously another Auctiva problem.

Tonight? good luck on that... most people have lost their hard work all weekend. I doubt very seriously anyone is trying to finally fix the problem on a sunday night, especially since all the prime listing time has just about passed. Problems happen, but being professional is how you handle them, or at least keep your customers in the loop!

Mattroy that's exactly what I'm saying. I don't care how long it's going to take to fix...5 mintues or 5 days...just would appreciate it if somebody who kindly and professionally keep us in the loop of the problem and estimated fixing time. Auctiva has awesome listing and image hosting, but as with any type of business, if you don't have decent customer service your product becomes worthless.

RUN TIME ERROR!

help!!!!!

ANYBODY OUT THERE HAVING ANY LUCK YET?