Run time error

Me too. This is the first time I have been able to get in to Auctiva for about 2 hours. Nothing but run time / server errors no matter what I try to do.

ARGGGHHHHH!!!!!
I just lost a listing. Finally able to sit down and get some work done, but I also continue to get error messages.

Does anyone know what is going on. Getting all kinds of errors, listing, runtime/server API. What has happened. Please someone, let us know/

Me too. It won't even let me file a support request. Having all kinds of run time errors for everything I do. Hopefully support is reading our messages!!

If our posts are being read, then we should bank on a snotty response soon from the CEO, but it won't contain anything substantial in nature.

lots of problems here today, also.

I too am having the runtime server error problems expressed by others today. What is causing this problem?? I am not a huge seller but I would like to get a couple listings up today if that is possible. Even though this is frustrating for all, I am still very thankful for Auctiva and the free service they provide for eBay sellers. When things are running smoothly, it is an absolutely awesome tool for me. Keep up the good work!! I hope you can fix the problem soon.

https://community.auctiva.com/eve/forums/a/tpc/f/5796099...421012971#7421012971

Hope this helps you to know you're not alone. I filed earlier, walked away from the computer for family time. I had the response from customer service in the above link.

My Best,
Donna

I, like everyone else can't do ANYTHING. I can't see profiles, my account, listings, etc. Not good advertisement for a new user.

quote:

Originally posted by k-lyna:
I, like everyone else can't do ANYTHING. I can't see profiles, my account, listings, etc. Not good advertisement for a new user.

Me too, k-lyna. I'm new within the last 3 days or so. Somehow, I was able to sign up, but as soon as I did, I started getting these errors. The next day, I actually was able to post a listing, and I loved it! But I wanted to post a bunch of listings this afternoon, but I'm having no luck at all.

I'll wait a little longer, then I guess I'll just go post them using eBay's forms.

Hey everyone,
I just posted 2 listings and had no problems. Try again and maybe you will get lucky, too.

Good luck!
Yvette

Why is Auctiva Jeff's response to the problem to give us a link to another topic that still has no answer from Auctiva just more problems? Is CEO Jeff just another user name? I'm new! Maybe I have to learn that we get no answers on the boards. How do I notify Auctiva of my problem. I am sure they do not know about it yet or we would have a notice that things will be fixed _______ time. Could it be the servers are overloaded? What! What!

Another day of pathetic Auctiva service. Hit or miss approach to being able to list. Who can run a business like this? Throughout this summer I've had problems getting dependable service from Auctiva. And the customer service is worse than eBay!!! Must make time this week to find another vendor.

Has anyone actually heard from Auctiva yet to see when we will be up & running again? I have not been able to access my imiages, upload images or create any new listings for the last 3 hours. Would be nice to know how long we will be down.

This is really frustrating, after days of trying to see what I am doing wrong, just realised IT'S NOT ME OR MY FAULT!!! Thank you fo the community programme!

Can anyone enlightening me to what this run time error means and when will it clear up?

ME TOO! Lost 3 listings! Multiple run time errors. HELP!!!! This sucks.

I love Auctiva, but today...GRRRRRR!

kayshah63 - it does help to know it's the system and not you, but that doesn't help your business. A run time error can mean that you don't have enough memory to run the program - BUT I have a new machine with 2 gigs of RAM so the ISN'T the problem.

I suspect that Auctiva doesn't have the capacity on the servers to handle the Sunday traffic. A lot of people believe that Sunday evening is the best time to list stuff. Preparing your listings earlier in the week and waiting to post on Sunday may help, but I would like to know if everyones stuff is GETTING listed on e-bay at the scheduled times. Check that out tonight if you managed to get some listings done. I spent nine hours to get 11 listing so far (not yet posted). It should have been forty or fifty!

The frustration is mostly lack of communication. If Auctiva tells people that they have a problem then it is so much easier to say I understand and thanks for telling me. I'll wait it out. But when you know that the CEO does know there is a problem and only points to these boards for your solution WHOOOOAH THAT is realy a face tightening "we don't care" attitude. Auctiva has a paid listing program and I don't think anyone is interested in PAYING for these same problems. Check the premium board topics and it looks as if they have the same problems. I MAY BE WRONG BUT I THINK THIS STINKS! (song title?) (Name for a rock band?) Stay tuned if I can't list I might as well philoshiphichize.

I was in the middle of doing a listing when this all started. I keep trying to save my listing but it keeps giving me an error saying my connection was lost or reset. I'm quite thankful for the browser back button. I still have the listing but I'm waiting to lose that too.

I really love Auctiva...it's great when it works. I would be willing to pay a monthly fee to have the program work correctly. I think most of use would. Better to be out a few bucks a month to have a great listing and image hosting system than too lose time and money because you can't list anything at all.

Hi: I just walked into today's wonderful world of not being able to list. Auctiva is really screwing the pooch on a good thing.

Wow and I can't even put in a help request because of all the run time errors. I even got rid of the family for a few hours to get some major listing done. So sad

Oh boy here we go again i am having the same problem as the rest of you

And then, magically, everything is working fine and I couldn't be happier. C'mon, Auctiva, we don't need this roller-coaster ride. If paying for the service would make it more reliable on heavy days, I'd pay.

It finally lost my listing. Thankfully I copied it and pasted it into wordpad so when and if we can ever list again it won't take forever to redo.

Anybody heard an eta on being up and running?

not here

This is CRAZY!!!!! I have been trying to post my listings all day long. Auctiva is great with it works correctly, but it is HORRIBLE when it is broken. The company does a poor job at letting the customer know there are problems and a TERRIBLE job at giving a potential fix time (actually they usually just ignore the question of a potential fix time). Another weekend of posting destroyed due to Auctiva's problems. Auctiva you really have to get it together!

This entire situation is absolutely frustrating. At this point all I want is some communication. Even if the statement is 'it won't be working for a week' would be okay as long as someone told us. (jut my opinon of course)

I work a 9 to 5 weekdays (as I'm sure many of us do) so the weekends are all I have to list. When I come home during the week, there's dinner, spending time with the family, laundry, regular life to deal with. It's bad enough my poor 4 year old has to endure a day of boredom so I can list...but when she has to do it and I'm losing time, money AND listings...ARGH!!

Like EVERY Sunday.. This is when it is the BEST or WORSE of all things..

I have down time on Sundays to do my listins and then this is what USUALLY happens..

You cant blame Auctiva..its the WORD OF MOUTH that has made this site soooo popular.

You cant beat the Price and the PICTURES are the best online.!!!

Now if we can get people to CLEAR the OLD PHOTOS from the past auctions this might FREE up some much needed bandwith.. ya think??

Try again.. it will be working soon..!!

u505, removing old pictures is a fantastic idea. So great that when the site comes up, guess what I'm doing first.

I do love Auctiva. I really like the ease of use, the templates, can't beat the picture service at all. I've managed to sell some stuff for a higher amount due to the enlarged pictures.

My biggest complaint is the lack of communication. I've experienced it when filing a support request as well.

I've been having the same problems off and on for the better part of the week. The problems seem to be worse at what are the popular listing times, evenings and weekends. It would be nice if someone could inform the community of what the problem is and when it is likely to be resolved. It is getting frustrating.

I clean out my old images religiously, who wants to wade through them all when listing? I can't believe that is the problem. I think their servers must be overwhelmed.

Working on listings and have them go erase when saving is getting real old! Filing a support case, is equally pointless, since the same thing happens? COME ON AUCTIVA, STOP WASTING PEOPLES TIME AND RESOURCES!!! IF YOU HAVE A PROBLEM (WHICH OBVIOUSLY YOU DO) PLEASE STATE THE PROBLEM AND ESTIMATED FIX TIME! I DON'T APPRECATE AN ENTIRE DAY OF WORK AND SUBSEQUENT WEEK OF NO AUCTIONS!!!

I sure wish auctiva would hire a weekend and night crew to keep booting their computers. Every weekend it's a battle. Come on guys... put down the beer and re boot!!!

I haven't even started to list tonight and by reading you guys post I'm afraid to! Anybody started to get things to list yet?

I was somehow able to get an IE session to connect to my listings page, but when I try to create a new listing, I get the runtime errors again. See my separate post for more details.

I guess I'll go ahead and give it a try and let you guys know if the listing goes through. If not I'm not going to fight what is obviously another Auctiva problem.

Tonight? good luck on that... most people have lost their hard work all weekend. I doubt very seriously anyone is trying to finally fix the problem on a sunday night, especially since all the prime listing time has just about passed. Problems happen, but being professional is how you handle them, or at least keep your customers in the loop!

Mattroy that's exactly what I'm saying. I don't care how long it's going to take to fix...5 mintues or 5 days...just would appreciate it if somebody who kindly and professionally keep us in the loop of the problem and estimated fixing time. Auctiva has awesome listing and image hosting, but as with any type of business, if you don't have decent customer service your product becomes worthless.

RUN TIME ERROR!

help!!!!!

ANYBODY OUT THERE HAVING ANY LUCK YET?

Nothing here yet...Firefox just shows loading at the top of the tab. I've actually left for a 1/2 hour today and came back to it still loading.

There is a thread in the eBay boards...Rest in peace...Auctiva. Sad....

I have been looking at the other areas, and evertime I see someone asking for help or stating there problems I notice Auctiva Jeff,
(Auctiva CEO, Premier Poster) keeps replying a link back to this forum with no further explanation? If you have time to do this, Jeff, can't you fill all the unwashed users in with your explanation or estimated fix time? I'm starting to think CEO stands for CANT, EVER, OFFER EXPLANATION!
Thanks in advance for no reply!

Firefox is still 'loading'...

I guess I'll try again tomorrow. How frustrating. Wasted a full Sunday. Not that there is much more to do with the heat crawling back up again.

quote:

Originally posted by mattroy:
ANYBODY OUT THERE HAVING ANY LUCK YET?

Hey guys!
I have been with Auctiva for a number of months now, and LOVE this site...even with the occassional bugs! I have to agree that it is frustrating (not to mention, bad for Customer Service) when your requests go by unanswered. In all fairness, Jeff & Mike are usually good at communications and getting to the root the the problem...I don't have a clue what the problem is with them today!

Here's a suggestion: (Whenever their servers go down, this is what I do) Go to eBay and relist your item through them. As long as you have previously listed that item, the ad is the same...all you have to do (if necessary) is make some revisions, and post. I know this is an imposition if you have bulk listings to post...but it CAN be done.

Hope this helps ease someone's frustrations just a wee bit until we can get back to business as usual!

Okay. I rebooted the computet and cleaned temp files and history. The listings are going through okay. I only listed one item and will probably just schedule my auctions for tomorrow. It may be just toomuch server activity for the site.

alittless...that's exactly my problem. Everything I'm trying to list today are all items that were not previously listed. Some are higher $ so I really need the extra pictures.

I've cleared out my cookies and my cache and it still doesn't work. Mattroy and I are in the same area so I don't know if it's now just in certain places. I've read on some of the eBay threads that it works fine for some people...so it may be a local thing. Darn AZ heat!

Sorry you are having problems I live in PA and so far so good here.

I doubt problems have anything to do with region... Internet is all interconnected. I've tried cable, DSL, and dialup, all same problems. I tried my laptop, PC, 2nd PC, SAME problems. Cleared cache, cookies, etc... same problems. It's the auctiva servers.

Well, I just deleted my cache, my history, and my auctiva cookies, and rebooted my machine again. After doing all three in that order, I was able to get in and create a new listing to post. Hopefully it actually makes it to eBay, as I really needed to get the listing up tonight. I'll play around and see if I have problems with saved listings and what not.

Just wishful thinking I guess. I just know that several people on the east coast are able to get in and us here on the west coast are not.

Restarted the computer and got in fine, but when I clicked on new listing or on a saved listing I get the run time error again. Maybe (fingers crossed) this means we are close to a solution...

I was able to list one item and now I'm getting the Run Time Error like you guy's. Oh, well. I've learned you can't make it work if the problem is them. I'm going to bed and will try again in the morning.

I'm back to my tab just loading. Oh well. One positive since this error...I've gone from a 'newbie' to a 'rookie'.

Everyone have a great night. Hopefully the auction gods will be kind to us and the problem will be fixed when we wake up.

Well my much needed listing made it's way to eBay. Try my steps in that order (you'll have to relogin to Auctiva once you delete your cookies), and you should at least be able to get one auction on up to eBay. Make sure it counts!

One auction is hardly worth the effort for me! I got 45 items to list.

I finally got a listing pasted from word, from earlier in the day, to save in a listing.... I then finally got a dozen pictures uploaded, then when I think everything is working, I click on the add images button and get the same GARBAGE SERVER ERRORS!!!! Either FIX this ^%#$$##@ing thing Auctiva, or let us know something. We're supposed to be partners in this remember? (Insurance) Let your partner know something!!!!!

I've been having this problem all day today. Anyone have any answers!!! Can't post and some of my pictures are gone!

The only solution that seems to work all day is go to Feebay, and use their lister, or one of the other pay sites. Answers here have not been very forethcoming! It's been an all day problem!

I'm not sure why jeff's link took us here. I did find a post of his that offered a "work around"

Instead of using a bookmark or typing auctiva into the hosts field, he gave the ip addresses of each of the servers. if you put any one of these numbers in, you will go to one of auctiva's servers directly. if one doesn't work try another one. keep trying until you get one that works.

38.102.38.77
38.102.38.78
38.102.38.82
38.102.38.83
38.102.38.84

I tried one and it went to Auctiva home page, but the sign-on still needed to be input, and my password management program wouldn't pre-enter? I don't trust any site anymore with all the phishing going on! It's to easy to put fake links in these forums in hopes of capturing passwords... That's just me!

Good evening everyone -

I am sorry this is my first time near a computer this weekend otherwise I would have chimed in sooner. Although I don't have details to tell you right now about what the actual problem is, I know that people are working to solve it.

I also wanted to say that we are working on solutions so that in the event of problems/site slowness/happenings that need your attention they are communicated to you as soon as possible.

We have seen some good suggestions from some of you and we are working on some other ideas as well. I know this does not solve any problems immediately, but I wanted you to hear it from us that we know communication is important and we take it very seriously.

Cara

quote:

That's just me!

That's a pretty good policy. In this case those are our IP's. You do need to be extremely careful though because someone could create a message board account that looked like one of ours and then posted fake IP's designed to steal your userid and password.

Hopefully everyone here uses different passwords at every site they use which is a good security practice.

I was getting the error everyone else here was getting earlier today but ever since then I've tried and tried and tried and I can't make it happen. That is sooooo frustrating...

I just got it to work using one of theis IP addresses. Is this something I should be using or should I wait until the problems are corrected?

P.S. I post here under a different screen name for privacy reasons. Jeff if you want me to I can send you my screen name that I use to list on auctiva.

Any news to what happened and when we can expect everything to function normally?

what did you learn? How to keep a secret? LOL. Just being a smart a$$.

STILL getting runtime errors!

Jeff I understand that it is very frustrating but please put yourself in our shoes our businesses are dependant upon you keeping your website working 100%. This is not acceptable whether your site be free or a pay site. You may be working very hard to find the problems but we deserve some answers as to how it is going and what you think the problem is. This is really starting to become sparedollar all over again.

Hi there Jeff!!, Fairy Odd Mother Here, I know it can be hard to be a CEO, but one of the hardest things to learn is that secrecy does not WORK!!!. You need to level with us what the problem is and what you are doing to correct it, how long it will take, what you need from us. You may be surprised what help you can get. You need to keep in constant communication with updates. You have the start of a great program, don't drop the ball on communication. Where do we stand now???

SURPRISE!Regular ebay lister works just fine! It may cost a bit, but how much money are you guys making waiting on Jeff to fix the site!?

I just worked very hard the last 20 minutes and created alisting. I havent added the pics yet, though, and I hit the save button and cringed.... It actually saved! I hope were out of the woods!

quote:

Originally posted by mattroy:
I just worked very hard the last 20 minutes and created alisting. I havent added the pics yet, though, and I hit the save button and cringed.... It actually saved! I hope were out of the woods!

Boy, you are very optimistic or just very cheap. Haha! I'm on my 5th item using the regular ebay listing.

I just saw the flash of something else others are talking about before this page loaded. As of this typing, though, everything is working normally! Yippee!!!

What is up with the support team???? They just emailed me on my support request that if I can't resolve error in Auctiva, I can post directly to EBay> What a revelation!!!! I am odd but not stupid. Why can't they tell me what is wrong??????????

Guess what guys!!! Hope I am not too slow in giving you the good news! After so many days of trying just managed to list something via Auctiva - does that mean we are up and running again or was I just lucky that time?!

quote:

Originally posted by kayshah63:
Guess what guys!!! Hope I am not too slow in giving you the good news! After so many days of trying just managed to list something via Auctiva - does that mean we are up and running again or was I just lucky that time?!

YOU WERE JUST LUCKY. I can't get it to do anything.

You were just lucky, the errors have not been fixed!!!

I suceeded in getting 2 listed now I'm back to Error!

Yeah, sorry to raise your hopes up! I am back to run time error too! Why doesn't anything good last?!

I called and told them that I couldnt even request help because of the ERRORS. He sent me an email just now:

Hi,

Just talked to you on the phone. I was going to try and have you hit a direct server, but it looks like the problem is universal accross all of our servers. All I can say for the moment is that we're working on fixing the server error that is currently coming up on the servers. We'll most likely post a message to the community boards when all is well.

https://community.auctiva.com/eve/ubb.x

-Kevin


I guess I'll use eBays Forms...What choice have they left me?!

Me too, problem with listings/images last 4 days. Can't access help. Get run time error or nothing at all.

Well atleast they know there is an issue now.

Hello.

We have received several reports from other users getting runtime errors on our site. Our engineering department has been notified about this issue. We are working to resolve the issue as soon as possible. I do apologize for the inconvenience.

Thank You.
Auctiva Support

Ive been sitting here trying to list and Ive been able to list through ebays forms so Im going back and forth between the two. I love the templates here so I hate to list without them, but I am...They leave me no choice. I hope they get it fixed soon. As a new member, Im getting discouraged.

I posted an update here:
https://community.auctiva.com/eve/forums/a/tpc/f/5796099...881063971#2881063971

-Kevin

Why is this happening again. I keep getting run time errors. This happened to me all morning, finally around 5:00 I was able to list some items, now I am trying to save some more listing and it only works half the time.

Now I am getting error msgs that server is too busy.

GET MORE SERVERS. I know this is a free service, but please do something about this. Your site is getting very popular and it seems to be getting slower by the day.

Funny, I just posted a message regarding me being a new user and having meltdown because Auctia hasn't worked for the past few days.

Also mentioned that although the site is free, Auctiva most likely gets a kick back somewhere (probably from Ebay)

Within an hour my post was gone.

This site certainly isn't run scott free. Let's find out who funds this service. Perhaps there are "higer powers" we can complain to?

I had a disparaging post removed as well. I guess the posts that complain too much are removed?! If that's the case (it is) the whole message board will have to come down.

quote:

Originally posted by chibuya:
Funny, I just posted a message regarding me being a new user and having meltdown because Auctia hasn't worked for the past few days.

Also mentioned that although the site is free, Auctiva most likely gets a kick back somewhere (probably from Ebay)

Within an hour my post was gone.

This site certainly isn't run scott free. Let's find out who funds this service. Perhaps there are "higer powers" we can complain to?

Auctiva does not get a kick back from eBay. More often than not, the only thing they get from eBay is a kick in the ass.

As explained numerous times, the "free" part of the service makes money when you or your customers purchase insurance through Auctiva (which can be set up through your account settings). Auctiva gets a portion of that (you, as a seller, also make a profit off of it).

What you see here is what you get. Jeff is the CEO, and there are no "higher powers".

Buiscuit you know a lot for a newb are you an Alt or a plant from the high-ups?

There's no need for the "high-ups" to plant someone, as they post around here quite often. I've been with Auctiva since October of 2k5

You can't be getting much work done using this site.

Hello all -

After server maintenance last night, I have been told that all previous issues have been dealt with.

And with that, I will close this thread.

Thanks,

Cara