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Just want to let you folks know that I am getting runtime errors this AM. Just completed a listing and when I went to preview it, I got this error and my listing was gone.

While in the past I have normally restarted my computer to try and battle this, this has been happening quite a bit the past 2-3 days and I have lost a lot of work. I am not sure why this is but my computer is a fast one and is connected well and so I am not sure it is my computer fault this time.

Just want to give you a heads about this issue.

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Welcome to the frustration club. The only time I had a great response from Auctiva (good speed and no errors) was around 7-10 am EST. So I guess the powers of deduction would indicate that their servers are way overloaded - I imagine all the people who haven't been able to post this week for weekend sales are more active today and will be tomorrow. Sigh.

I guess Auctiva"staff" will not respond to my previous post - here's to hoping that they are fixing the issues. Wink

This is the latest message I received when trying to change my shipping profile:

"Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur."

I just kept hitting the refresh button until it took me back to my listing and thank goodness, it was still there!!!

I keep getting that error message now too's 11.09pm EST and the site seems to have CRASHED in a manner of speaking. I saw your posting earlier today and I was posting fine at that time (you had just posted and noone had responded yet)...HOWEVER, Auctiva seems to be having some MAJOR ISSUE right now as the screen I'm getting isn't even an auctiva error's just a white page with that same message you are getting.

Hi, I started using Auctiva about two weeks ago and my first day was wonderful. I never wanted to use anything else for putting auctions on ebay. And it hasn't worked since. I've tried. And tried. But it doesn't work anymore. Error. All the time Error! What a waste of time this has been. Too bad, it was such a good idea. There were quite a few of us who started Auctiva together, and we're leaving together.
Yup, me too. Am in the UK, but having just as many r/t errors as every where else. Gave up altogether yesterday having lost same listing 14 times. Managed to complete it and post it today, which was 3 hours ago and it hasn't been posted, despite being informed when I posted it, that it had been posted to ebay for immediate listing. Now sat in my saved listings marked 'Pending'. This is getting SO mind-numbingly frustrating!!! Auctiva has saved NO time and cost me LOTS of money in the past 3 weeks that I've been a member. If anyone has heard of an alternative free or cheap auction listing site that's any good and ebay compatible, PLEASE DO HOLLER!
This won't really help explain things all that well, but I wanted to let you all know that I've taken all of the development resources and put them onto stability assignements instead of working on phase 2.0 features.

I'm sure you'd all agree that having a fast, stable site is a lot more important than whatever new features we have planned for our next major release.

These projects are broken down into a few areas:

1. Database improvements. You've already heard about a lot of things happening and this is still a work in progress. Although you have not noticed because of other issues, the database performed a lot better over the weekend and today than it has in the past weeks.

2. Site development changes. Upgrading to .NET 2.0 and some other related upgrades.

3. Backend service optimizations. A lot of services that handle all of the grunt work, like updating the prices on your items and adding store windows need to be revisited.

4. Website slowness. A lot of what we're doing above is designed to solve the website slowness. But I wanted to mention it here as some additional optimizations not mentioned above will be specifically to improve site speed.

Paraphasing here: When its good, its very, very, but when its bad its horrid. There is nothing wrong with our browsers, computer speed, locations, time of day, what part of the world we live in, etc, etc. Its the website. It can't handle the load.

Suggestion: When you find that golden moment? As quickly as possible do one listing or several with various themes. Go to Save Listings, capture the HTML and save it into Turbolister as templates Now fully relaxed and with all your hair intact. Use the templates over and over for your listings. You can cut and paste pics within the Auctiva template. I've done this for posting directly in Ebay or Turblister and they are accepted. Also if you are getting API error messages that EBay will not accept your listing? Try the same thing and I bet dollars to donuts, your listings will post. Well that's my plan...except the system is so bad and slow tonight, I was only able to capture the HTML for *one* listing in the past hour...oh well best laid plans.

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