Runtime Errors - Server Application

Marcia

Welcome to the frustration club. The only time I had a great response from Auctiva (good speed and no errors) was around 7-10 am EST. So I guess the powers of deduction would indicate that their servers are way overloaded - I imagine all the people who haven't been able to post this week for weekend sales are more active today and will be tomorrow. Sigh.

I guess Auctiva"staff" will not respond to my previous post - here's to hoping that they are fixing the issues.

Cerandippity

Hi Cerandippity

At 9 AM I am showing slow response but listings
are posting corectly.

We are watching the site closely and doing everything possible to keep performance up.

Regards

Auctiva Jim

Iam also getting runtime errors - pages not found.
I am posting to inform them up there that message box's used while listing ie:
error check, ebay costs , catagory titles (under 1st. drop box) etc, the text is unreadable cause its too small.
Derrick

I am getting it too, just lost my listing.

Is there ever going to be a time when we can list our items? Seems the service never works now. EVER.

Runtime errors, pshaw, the damn website won't even load now.

Geez, again, on a WEEKEND!!!

hey im having no problems, i just posted a auction to ebay with no probs. im in the uk.

quote:

Originally posted by shaz:
hey im having no problems, i just posted a auction to ebay with no probs. im in the uk.

When youre in the Western US, let me know, nothing will load, not even the Home page.

Hi All Yes same problems here I'm In down under country have'nt been able to list for 1 week now very annoying.

Well I have gotten a few listings done, but scheduled them for tomorrow, crossing my fingers!

I can't get anything done.

I finally got 4 listing scheduled and it only took me 2 hours to do it! And I paste my descriptions from Word! Each thing I clicked on was soooo slooow. I'm giving up for tonight. Maybe tomorrow I'll try again. Phyllis

Ack! I spoke too soon!

This is the latest message I received when trying to change my shipping profile:

"Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur."

I just kept hitting the refresh button until it took me back to my listing and thank goodness, it was still there!!!

Marcia

I keep getting that error message now too marciay96...it's 11.09pm EST and the site seems to have CRASHED in a manner of speaking. I saw your posting earlier today and I was posting fine at that time (you had just posted and noone had responded yet)...HOWEVER, Auctiva seems to be having some MAJOR ISSUE right now as the screen I'm getting isn't even an auctiva error screen....it's just a white page with that same message you are getting.

AUCTIVA....PLEASE UPDATE US!!! Thank you.

hi. im getting FAILURE error when i try to post. WHATS WRONG anyone know???? Sunday night, 11 pm or so.

Not one scheduled listing was posted last night... No alert... What's go on?

Hi, I started using Auctiva about two weeks ago and my first day was wonderful. I never wanted to use anything else for putting auctions on ebay. And it hasn't worked since. I've tried. And tried. But it doesn't work anymore. Error. All the time Error! What a waste of time this has been. Too bad, it was such a good idea. There were quite a few of us who started Auctiva together, and we're leaving together.

I have lost 3 listings today! All the thought and time into them and then poof! its gone and the Runtime Error page comes up. I am sooooo sick of this.. Please, please fix this. Better still, please update us and let us know what the heck is going on. Very frustrating.

Yup, me too. Am in the UK, but having just as many r/t errors as every where else. Gave up altogether yesterday having lost same listing 14 times. Managed to complete it and post it today, which was 3 hours ago and it hasn't been posted, despite being informed when I posted it, that it had been posted to ebay for immediate listing. Now sat in my saved listings marked 'Pending'. This is getting SO mind-numbingly frustrating!!! Auctiva has saved NO time and cost me LOTS of money in the past 3 weeks that I've been a member. If anyone has heard of an alternative free or cheap auction listing site that's any good and ebay compatible, PLEASE DO HOLLER!

I can't even get into my auciva...only the message boards. This is really getting ridiculous now.

Am I the only one that can't access my listings or images.... server error everywhere.

Funny how the boards work but no other part of Auctiva. For the last two days....RUNTIME ERROR, SERVER ERROR. NOOOOOOOOOOOO

I have been having trouble for 5 days now. It is a site issue. You can't list any competitors here they will removed.
Hopefully things will be fixed soon,i really like auctiva but have been trying some other alternatives.
Give me a shout on aim messenger rhaleyjr1965 for what i have been trying or drop me a email rhaleyjr@insightbb.com

I too am getting server errors right and left - all afternoon.

I have not been able to do any listing today. I did manage to reschedule the things that didn't get posted last night. What happening? If they don't go up tonight, that's two days of lost sales. Yikes! What a waste of time. See the guy on the right of the Auction Sniper ad...

I'm getting the same message and have not been able to list or get pics to upload for several hours now. Wassup Auctiva, can we get an update from you?

Right now, I can't even get onto your website except by clicking on your advertising in the middle of one of my active auctions....otherwise I get a timed out message. What the heck is going on?

File a help/support ticket. Maybe if all of us pester them they will get on the ball and give us some answers!

I have been a member for only a couple of months and I have a bigger support case file than listing file. This site never works! Why can you only get on the message boards and NOWHERE else?

This won't really help explain things all that well, but I wanted to let you all know that I've taken all of the development resources and put them onto stability assignements instead of working on phase 2.0 features.

I'm sure you'd all agree that having a fast, stable site is a lot more important than whatever new features we have planned for our next major release.

These projects are broken down into a few areas:

1. Database improvements. You've already heard about a lot of things happening and this is still a work in progress. Although you have not noticed because of other issues, the database performed a lot better over the weekend and today than it has in the past weeks.

2. Site development changes. Upgrading to .NET 2.0 and some other related upgrades.

3. Backend service optimizations. A lot of services that handle all of the grunt work, like updating the prices on your items and adding store windows need to be revisited.

4. Website slowness. A lot of what we're doing above is designed to solve the website slowness. But I wanted to mention it here as some additional optimizations not mentioned above will be specifically to improve site speed.

-Kevin

Paraphasing here: When its good, its very, very, but when its bad its horrid. There is nothing wrong with our browsers, computer speed, locations, time of day, what part of the world we live in, etc, etc. Its the website. It can't handle the load.

Suggestion: When you find that golden moment? As quickly as possible do one listing or several with various themes. Go to Save Listings, capture the HTML and save it into Turbolister as templates Now fully relaxed and with all your hair intact. Use the templates over and over for your listings. You can cut and paste pics within the Auctiva template. I've done this for posting directly in Ebay or Turblister and they are accepted. Also if you are getting API error messages that EBay will not accept your listing? Try the same thing and I bet dollars to donuts, your listings will post. Well that's my plan...except the system is so bad and slow tonight, I was only able to capture the HTML for *one* listing in the past hour...oh well best laid plans.