Scrolling Store Window Images Not Displayed

ajw145Member

Can anybody help me? I've just signed up with Auctivia so I'm new to all this! I've listed my items on Ebay through the website and they have appeared, but when I accessed the listings to see if the scrolling store window was up & running no images are being shown, only the item description is being shown and a caption saying 'Loading Image' appears where the photos should be. Have I failed to do something or does it just take time for them to appear?
Any help would be much appreciated.

9/29/063:42 PM

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auctivakevinkVP Engineering

ajw145,

We had a problem with showcase images being created earlier today. Your images have been queued up to be recreated and will show up this evening. If not, it might be best to file a support case so we can further investigate.

http://www.auctiva.com/help/requesthelp.aspx

Thanks,

-Kevin

9/29/064:23 PM

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tummytoyscomMember

Hi Kevin.

I have just signed up to Auctiva. My current listings have been updated with store window but my images have the same problem in that it is only showing description and 'loading image'. My pictures are hosted on my regular website- www.tummytoys.com is this an issue?

10/1/0612:38 PM

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nigelMember

It's now the 2nd of October,and my images in the sceolling store window are not showing up either,it makes my ebay listing look naf!! also noticed that the picture in the auctiva web template as not appeared either,just a big black splodge??how long before its sorted?

10/2/0612:27 AM

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nigelMember

Think that I may of found the answer to my own question,the only picture that is showing up in the Auctiva scrolling window,is the picture that I have listed in the ebay gallery thumb nail pic??

10/2/0612:33 AM

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branwynn57Member

I'm in the same boat. The scrolling window isn't showing any pix. Do we actaully have to have a "store" for it to work properly?

10/2/0612:48 PM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

Please file a support request regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

Our support staff will be able to resolve this issue for you.

-Mike

10/2/063:39 PM

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nigelMember

I'm seriously thinking of not using the scrolling window,as no one from Auctiva can be bothered to reply to my question,photobucket do a scrolling window,I will use theirs instead!!

10/3/061:00 AM

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nigelMember

Just like to apologise to Auctiva,I filed a support case,and yes my question was answered,and I now have pictures showing in my scrolling window. Just one more question, Will I have to keep asking you each time I want to add a picture,or will this happen automatically??

10/3/061:06 AM

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auctivamikedAuctiva Customer Support Manager

Hi Nigel,

No, you should not have to file a support request every time you list new items in order for the images associated with those items to be displayed in your store window. However, if you do encounter this issue again, please do not hesitate to file a support request.

-Mike

10/4/0610:20 AM

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