Tracking stopped working for me back in June
Some auctions would track, some would not
The "support" I received was only an acknowledgment that a problem existed
I have been paying for a service that has not worked properly for the last 4 months
I have manually pasted the new code in 8 auctions
only 2 are tracking..I am sure I am not the only paying customer who is just a bit tired of platitudes..I once believed Sellathon was the greatest thing since the invention of the wheel
I no longer feel that way..
Bill
We appreciate that you spent time and money to get it working. Do you think it would be possible to send somebody by the Sellathon board for half an hour to answers some basic questions about the new version?
Alas, I think we scared him away!
Hello Everyone…
My apologies for this is going to be quick as I really do not have much time, but I want to (for what's worth) put my two cents in.
Please feel free to view my posting in the Community in Sellathon “About the new changes”
I like Auctiva! But Sellathon’s Custom Service? I tried initially to send in a Help request or Customer Service form in, but “could not,” so the only recourse (that I knew was open to me) was to post out on the open board.
Eventually I figured out a creative solution myself, enough said.
I am a year paid up front (until 5/2009) customer of Sellathon’s and am defiantly NOT going to renew…
I like Auctiva, but no more Sellathon, simply put I just don’t have the time money or inclination to waste with Sellathon.
Please excuse but I've gota run...
I hope you each have a GRAND DAY !!!
Sincerely
Lynda
My apologies for this is going to be quick as I really do not have much time, but I want to (for what's worth) put my two cents in.
Please feel free to view my posting in the Community in Sellathon “About the new changes”
I like Auctiva! But Sellathon’s Custom Service? I tried initially to send in a Help request or Customer Service form in, but “could not,” so the only recourse (that I knew was open to me) was to post out on the open board.
Eventually I figured out a creative solution myself, enough said.
I am a year paid up front (until 5/2009) customer of Sellathon’s and am defiantly NOT going to renew…
I like Auctiva, but no more Sellathon, simply put I just don’t have the time money or inclination to waste with Sellathon.
Please excuse but I've gota run...
I hope you each have a GRAND DAY !!!
Sincerely
Lynda
Mr. Schlicht? Hello?
In my opinion this new version is useless unless you add back the new visits column. That is the main and pretty much only reason I use the tracker. I want to see who is looking now at my items and not who looked 2 weeks ago. I cant check NEW VISITS SINCE LAST LOG-IN anymore, therefore........if someone looks at my item today I cant tell because it just tacks onto the old total in the visits column. I want the NEW VISITS column back. Why cant you add it?
Mr Jeff / Mr Auctiva (if you're still here):
why do we have to come here to get a response, instead of the Sellathon forum?
if you spent all that time re-writing the code and the app, you knew all along that you were stripping out many of the features in the previous product.. why didn't you tell us?
better still, why didn't you ask us about it, while it was happening?.. creating new programs or apps without asking for customer / user input is kinda stupid, if the customers all leave once they've seen the new product..
oh.. or do you know more than the people that have been using the product for 4 or 5 years?
I certainly hope the investors and/or stockholders know how much time, energy, and money has been wasted on this..
why do we have to come here to get a response, instead of the Sellathon forum?
if you spent all that time re-writing the code and the app, you knew all along that you were stripping out many of the features in the previous product.. why didn't you tell us?
better still, why didn't you ask us about it, while it was happening?.. creating new programs or apps without asking for customer / user input is kinda stupid, if the customers all leave once they've seen the new product..
oh.. or do you know more than the people that have been using the product for 4 or 5 years?
I certainly hope the investors and/or stockholders know how much time, energy, and money has been wasted on this..
quote:why do we have to come here to get a response, instead of the Sellathon forum?
You should be posting in the sellathon forum. I'll close this thread after my post.
eBay came to us in May telling us their new view item page domain split/description in an iframe was not working with our counters. We came to learn that these changes they had already implemented on eBay Motors and were testing in around 1-10% of listings essentially made the Sellathon service useless as it blocked pretty much every piece of data, except for the # of hits.quote:you knew all along that you were stripping out many of the features in the previous product.
We immediately began working with them to make sure they provided us this data in their new description page. We have been lobbying them for several months and they have promised us that they will included the needed data in the new page, but now it's launched to 50% of motors and soon will be in 100% of motors and the normal eBay site and they have yet to provide that data. The put it in for a day back in June so it was very easy for them to add it and all the coding was done on their end. However they quickly stripped it out and have not put it back since.
It was at that time in June that we knew we needed to rewrite the site for many different reasons including this one. However we already had committed all our programs to our June eBay Live release which had them tied up through June. Around the last week of June or early July we began working on the rewrite of Sellthon, and had only about 6-7 weeks to pick the features we could given what eBay had promised, but with the knowledge they may not give us that. I invested a significant amount of money into a product that may be decapitated by eBay soon. And now you want me to put more into it adding these other features back? Lol. No.
Not really. The intent was to rewrite the site and to include the features from the old site. However we were under time constraints given eBay's launch of the new description page which was to break Sellathon completely. We needed to put in as many features as quickly as we could. We needed to choose which to include at first and which not to. Which could be done quickly, and which would take more time.quote:creating new programs or apps without asking for customer / user input is kinda stupid
Yes. At least about the many things eBay was doing that shaped our decision making about how and what we did for the new Sellathon site.quote:
oh.. or do you know more than the people that have been using the product for 4 or 5 years?
That would be me, and only me, and yes I do know.quote:
I certainly hope the investors and/or stockholders know how much time, energy, and money has been wasted on this..
If there is a feature you want you need to start a thread in the Sellathon site, such as the suggestions forum.
Starting on Monday 9/29 50% of eBay motors listings will no longer provide things such as keywords searched for, referring URL, search criteria or sort order, or any other things which we gather from a referring URL. Starting Monday 10/6 no eBay Motors listings will offer those. Unless of course eBay comes through on their promise to us.
Here is the blog post to the developer community about this domain split change going live:
http://developer.ebay.com/community/blog/article/?categ...domain-split-ro.html