September 3 upgrade

This update is terrible.Nothing works right,no preview,no saved item description and horrible navigation.Let me know when it's fixed.

I've just had to cancel three listings that posted with the previous pictures, which I'd deleted, too. WHAT A MESS!!!!

The Choose a Catagory section is a nightmare, not showing catagory headers, just making those of us who list across catagories have to try and guess if we pick the right catagory for a very loooonnng laundry list of incompletely identified choices.

I am so sick and tired of changes being instituted that obviously aren't fully tested. Auctiva, are you trying to be just like Ebay, itself...just what I need!!!!!!!!!!!!! I'm past aggravated.

Gah! All of a sudden several (about 30%) of my folks are reporting that they cannot pay for their items (Auctiva checkout). Inventory functions are not working now in either IE or Firefox, and I'm having to use eBay for relists for my free shipping items.

I'm all for new stuff, but could we be a little less beta on the production releases? Is a rollback completely out of the question at this point?

I've been with Auctiva for many years now, and let me say that I'm extremely happy with their FREE service. I think sometimes a lot you users forget this! These guys work tirelessly on what some would think minor or "why didn't I think of that" problems, day in and day out; for our FREE service. They are always curtious and respond promptly to our emails. I dare you to find a better, more free service. Just want to say thanks Mike and your team for the great service! I for one, appreciate it!

What was wrong with the old way?It worked great. It may be free but if doesn't work what good is it?

I agree with you turningpointent, Auctiva provides a great service, but don't confuse it with "free as in beer". They get ad and insurance revenue driven by us and our customers. So, we are paying with our mind share and sometimes our customer's good opinion (in the case of the "Thank you" spam notes).

All in all, I still think it's the best deal going, but it could be even better.

Hi turningpointent. I totally agree with you, Auctiva is the best and the support team are outstanding. BUT when an upgrade isn't working right for whatever reason it costs money when listings have to be cancelled on ebay. That's the annoying bit plus having to revise and relist. It all takes time and the main reason we're all using Auctiva is to save time and ebay fees. Auctiva is a great listing tool but it needs satisfied customers.

Guys, I understand your concerns. Not one website or program out has ever been released without problems; Microsoft, Adobe, the list goes on forever. Your right, we are the Beta! But the more we communicate with eachother and the support staff, the better and faster the issues are resolve. I'm sorry rubberduckproductions that I've never posted before, but don't think for a second that I'm a Bot from Auctiva or an employee from Auctiva. You can pull me up on eBay; turningpointent, and before that, lilothedog. Iv'e had to close listing before too; lose of revenue is good for business. But I have to say that Auctiva's track record thus far has been in our favor. I just think credit is deserved where credit is due. I think these guys are doing an outstanding job. That's my two cents, the rest is free!

I don't like the upgrade. Put the original one back. The upgrade doesn't let me take uploaded pictures and add them to my auction.
I also have to spen so much time scrolling to find what I want. It is like someone just through links on the page.

Please change it back to the old way!!!! Please!

I thought I was going bonkers, I keep thinking I'm the one doing something wrong. I tried to list something and got to the images that was loaded, then I tried going to template to select, nothing worked, then I tried to check shipping, preview, save and all I kept seeing was the circle trying to connect but nothing would appear. I finally gave up. Does anyone know if I have to fix something in my computer?
I have had no problems in the past been doing it for over a year. All of a sudden this. I also tried to relist items and change the images and get an error box and another box with confirmed images, but it does not load to the listing. I'm frustrated.
Grandma J

quote:

Originally posted by flipperfeet:
I don't like the upgrade. Put the original one back. The upgrade doesn't let me take uploaded pictures and add them to my auction.
I also have to spen so much time scrolling to find what I want. It is like someone just through links on the page.

Please change it back to the old way!!!! Please!

The new image uploading system does nothing. Prior to the latest changes by Auctiva, I had no difficulty quickly, efficiently uploading images. Now I'm shut down completely.

What good is free if you can't use it? I can't believe they went home for the night and didn't even acknowledge that there are issues. 9:00 AM PT is halfway into the day on the east coast. I can't list anything and can't get paid for my sold items.

Auctiva has let us down before. I've gone from a smooth listing operation to a complete shutdown (except for loading images one at a time). Their BETA application didn't work (and users told them so) and now they've removed the applications that did work. I've tried everything, including updating my Windows and Firefox browsers, all to no avail. If/when I let my company's clients down, I'm held accountable because they rely on my work. We rely on Auctiva's representations about the services they provide, so we are well justified in expecting accountability from them as well. I don't see any.

NEWEST THING I FOUND, IS YOU CAN NOT ROTATE A PICTURE, IN ANY FEATURE WITH THE NEW UPGRADES.
CAN NOT DO IT FROM THE LISTING PAGE OR MANAGE IMAGES.

WHAT NEXT....

I'm trying to decide if I should pay for a month of Inkfrog. I like Auctiva better and not just because it's free but...

I usually just set back, read, and watch. But today i am really tired of this. The New Upgrade Is awful, The Blue hurts my Eyes, plus i cant read the Lettering very well, and my fingers are sore from Scrolling!Thanks for the Free Service Auctiva, But i think maybe its time to check something else out. With all the down time on here lately, I might be saving money by going back to Turbo Lister. At least My listings go thru.

WHY are they "upgrading'" Everything was working fine before. Why not just leave well enough alone. Ebay does the same thing. I don't get it!

Wow The old way is back, at least it looks that way. thin k i will go try it.

It Looked the way anyway, It still wont let me add more than 1 pic.