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quote:
Originally posted by otherworld:
quote:
I don't understand why everyone is making such a fuss about it--if the new uploader isn't working for you, and you've gone through all the trouble-shooting that you can (like making sure you have the latest version of Java/allow ActiveX/have latest version of IE or FF/etc) by all means, use the old Basic uploader--it's still available Wink




well i can tell you why i'm making a fuss!!! i cannot get it to load pictures so i can sell things!

please tell me what i'm missing here:
> i click "select pictures" in listing frame
>the new frame comes up, with no information in it. it is completely blank, except for two little places that say "upload", and one that says "upload from folder"
> that one gives me the option to upload from a folder which i had already created. when i click on that nothing happens...

> then i go back to my listing page, and click at the top for "images"
> i click on "upload images" and it gives me the two choices...
> i click on the NEW one and it does the same as it does if i click "select pictures" on the listing page...
> i click on the "HTML" one, and the familiar old one comes up, i browse and upload my pictures... but to where?
> at that point i try to go back to my listing page, only to find that i have completely EXITED my listing page :~(

please someone help me with this, support apparently has nothing more to say on the matter!!!


just upload your images BEFORE creating a new listing using the basic uploader on the images tab--the images will then be available to add to your listing.

Sounds like there is something blocking the new uploader from working on your computer.

I wasn't trying to sound rude--aside from having to make a change on my browser settings initially to get the uploader to work, it's been great. Support has posted numerous replies about how to check your settings and see what may be causing the new uploader to not function properly--did you already file a support ticket?
thank you for responding... no, i had not changed anything when auctiva just refused to upload my images... i've checked everything, downloaded latest firefox, doubled checked what i'm allowing, and my FIRST route was with SUPPORT, who say it's not them... i just wish they would at least LOOK to see if i have a glitch!!!

i have been using auctiva for about 3 years with an average of 500 listings at a time, so its not that i don't know (kinda) what i'm doing, but i don't seem to see an opportunity to "use the HTML loader", like used to pop up when i clicked "select images"...

and i HAVE loaded images into a folder beforehand, i just can't get to them!

would you be so kind as to give me a "click-by-click" map to get to what i need to do?

thanks in advance!!!

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